Business Development Customer Service
Resume:
Denise Harris, DrDHA
Stone Mountain, GA 30083
ad2ae8@r.postjobfree.com
Objective: Support an organization's objectives and goals by utilizing my skills in business and education. I am fully qualified with varied experience, and with that, there’s much I can offer to your organization. I possess multiple skills covering many fields including – instructional education, business development, organization management, and marketing enhancement.
Work Experience:
2023-Present Wolfson Weight & Wellness Clinic / Sandy Sprigs /
Operations Back Manager / Biweekly payroll. Inventory of all medication and ordering of supplies. Long-term planning to create initiatives that further the company’s overall goals. Coordinating different teams to foster exchange of ideas and provide cross-team learning opportunities. Assessing and analyzing departmental budgets to find ways to minimize expenses and optimize profits. Scheduling of staff. Inspiring and motivating employees to perform at their best through positive encouragement and incentive initiatives. Communicating with the owner. Identifying potential problems and points of friction and working to find solutions in order to maximize efficiency and revenue. Identifying opportunities to expand or shift courses in order to take advantage of changes in the market. Purchase materials, plan inventory and oversee efficiently. Recruit complete onboarding of new employees, train and supervise staff with daily activities. Find ways to increase the quality of customer service. Help and assist employees with patient consultations, lab procedure and front office task with patient payments.
2022-2023 Georgia School of Phlebotomy / Sandy Springs / 470-***-****
Campus Coordinator-Director / The primary point of contact for all campus visitors is daily responsible for overseeing the campus's day-to-day operations. Communication with staff and students is done daily to help ensure all policies are followed and everything runs smoothly to help maintain a positive atmosphere. I am responsible for recruiting, interviewing, and hiring new staff members to meet the school’s needs and training new staff members in their required duties and responsibilities. Develop new strategies to maintain admissions and enrollment of students, along with developing and implementing recruitment strategies for new members. Coordinate meetings with staff members and students to discuss upcoming events, activities, and programs. Supported student activities with all departments to ensure all activities complied with school policies. Supervise student staff members who help with event planning, marketing, public relations, or other tasks as needed. Answer incoming calls and emails promptly, professionally, and courteously. Serve as the liaison between campus departments and outside vendors. Maintain knowledge of campus resources and services, and act as a resource for community members. Perform administrative tasks as needed, including but not limited to data entry, filing, and creating reports. Take payments from students for enrollment. I make bank deposits weekly. Oversee job placement and externship for students to complete their education. Adhere to all policies and procedures related to confidentiality and security of the building and all supplies.
2015 to 2021 Woodruff Medical Training & Testing Center / 404-***-****
Director of Career Services / For me student success must always be at the forefront while staying in touch with the community, while following all of the ABHES rules, state rules, along with federal regulations. I lead the efforts to enhance career development, expand employer and alumni outreach to source jobs and internships, establish connections and facilitate interaction among graduate students, alumni, and employers to help students pursue their goals. With the transition to meaningful employment upon graduation. Monitor all academic reports; oversee faculty effectiveness for the students. Develop student cohort on a weekly basis to assist in identifying the level of job search assistance needed, and to assist in providing coaching and service, with the expectation of an 80% rate has been met. Consistently document all forms of student contact. I teach resume building, cover letter building, mock interview sessions, career planning, and networking is done weekly. I work hand in hand with the COO on all marketing strategies for the growth of the school, along with accountability. With the COVID-19 pandemic, I must work with online networks. I use virtual learning and ZOOM daily. I plan all the events for our campus for career fairs, with featured employers. I lead the committee for graduation events for the student body. I work hand in hand with WIOA, ARC, Atlanta Urban, Federal Work-Study, and other agencies for the successful employment of their students. Assisted with onboarding process for new hires. 2015 to 2016 Medical Instructor & Curriculum Developer / Remote online tutoring for students when assigned. Also, I wrote the syllabus along with developing the curriculum for programs. Formally known as Georgia Medical Institute – GMI & API
2015 to 2020 Dunwoody Women’s Medical Group / 3114 Mercer University Drive, Suite 100, Atlanta GA 30341
Clinical Manager - Allied Nursing Support / Provide nursing care to all patients that have received procedures and completed the discharge process. Also, check-ins, patient registration, history, and physicals, phlebotomy with vital signs-lab, ultrasound, FDC-QA of charts, casher for patients, and scheduling. Medical billing and coding are used on all CMS-1500 & UB-92 billing forms. Checked for risk adjustments daily for our medical doctors. Onboarding process for new hires with all HR duties along with the front office. Maintain NAF Certification along with CLIA certificate, along with laboratory policy with applicable governmental regulatory requirements from CLIA, FDA, NAF, HIPAA, and state licensing regulations. I oversaw the customer service department as well, with 100-150 calls a day. Remote patient conference when needed. On the marketing side, I managed the relationships for an assigned group of markets, commodities, and/or customers for allied health. I analyzed the data to develop effective responses to pricing and marketing opportunities, requests, and negotiations on assigned commodities with vendors, insurance companies, and our patients-customers. I maintained the pricing database, covering assigned commodities with the goal of pricing simplification, accurate billing, and timely collection through computer applications and file maintenance. I also develop a strategic business forecast for assigned procedures to help facilitate demand, resource, and network planning. CPR Instructor for the staff. Performed telehealth visits for patients who were bedridden. Scheduled all Doctors, CRNAs, NPs, RNs, LPNs, MAs, and other staff for a weekly working schedule. Facilitated all HR duties with hiring and firing of all staff, completing onboarding process. Verified credentials of all staff, along with verification of information. 2019-2020, Part-time status of overseeing the closure of the clinic and the finalization of billing on UB-92 forms for the previous patients.
2010 to 2018 API- American Professional Institute / 141 Sams Street Decatur GA 30030 / 404-***-**** (Formally known as Georgia Medical Institute - GMI)
Director of Education & Career Services / For me student success must always be at the forefront while staying in touch with the community, while following all of the regulations, and state rules, along with federal regulations. I lead the efforts to enhance career development, expand employer and alumni outreach to source jobs and internships, establish connections and facilitate interaction among graduate students, alumni, and employers to help students pursue their goals. With the transition to meaningful employment upon graduation. Monitor all academic reports; oversee faculty effectiveness for the students. Develop a student cohort every week to assist in identifying the level of job search assistance needed, and to assist in providing coaching and service, with an expectation of an 80% rate has been met. Consistently document all forms of student contact. I worked for hand in hand with the owner on all marketing strategies for the growth of the school, along with accountability. I used virtual learning with Webex and ZOOM when needed. I plan all the events for our campus for career fairs, with featured employers. I lead the committee for graduation events for the student body. I work hand in hand with WIOA, ARC, Atlanta Urban, Federal Work-Study, and other agencies for the successful employment of their students. Remote online tutoring for students when assigned. Also, I wrote the syllabus along with developing the curriculum for programs. Used the Banner System, Canvas, Fame, and Campus Café / Part-time 2017-2018 for the closure of the school and teach-back of students. 2015 to 2016 Medical Instructor & Curriculum Developer / 2013-2015 Operations Coordinator & Curriculum Developer @ Duluth Campus / monitor all educational programs and instructors for MA-MIBC-PT Programs. I taught all of the medical billing and coding classes. Assist the admissions department in the growth of the school. Assist the owner with all projects including receiving international certification with SEVIS and with ABHES & COE accreditation for the school. Worked with the Student and Exchange Visitor Program (SEVIS) and the Department of Homeland Security (DHS). I assisted with the program that administers the Student and Exchange for education. Posted and delivered essential data related to nonimmigrant students. HR duties along with the front office. Coordinated extern slots for the PCT and MA programs. Remote online tutoring for students when assigned. Marketing was my 2nd assignment. I managed the relationships for an assigned group of markets for education, and/or customers for allied health. I analyzed the data to develop effective responses to pricing and marketing opportunities, requests, and negotiations on assigned commodities with vendors for the need of supplies. I also, develop a strategic business forecast for assigned procedures to help facilitate demand, resource, and network planning for future education programs. Answered calls from the switchboard when needed. CPR Instructor for the staff. 2010-2012 Lead Weekend Medical Instructor @ Macon Campus
2012 – 2013 New Horizon Medical Institute / 5675 Jimmy Carter Blvd, Norcross GA, 30071 / 770-***-**** / Temp Assignment / Contract / Curriculum Developer / Education Coordinator / Career Services Coordinator / Assist CEO & owner with all education programs. Assisted with crates for COE and completed all create for #2 education for COE Accreditation. Worked with the Student and Exchange Visitor Program (SEVIS) and the Department of Homeland Security (DHS). I assisted with the program that administers the Student and Exchange for education. Posted and delivered essential data related to nonimmigrant students. HR duties along with the front office. Also, wrote the syllabus along with developing the curriculum for programs. Implemented local career achievement services and its outcome. Marketing was part of my assignment as well. I managed the relationships for an assigned group of markets for education, and/or customers for allied health. I maintained the pricing database, covering assigned commodities with the goal of pricing simplification, accurate billing, and timely collection through computer applications and file maintenance. I also, develop a strategic business forecast for assigned procedures to help facilitate demand, resource, and network planning for future education programs. I taught classes every week. CPR Instructor for the staff. Registrar duties. Used the Banner System. Verified credentials of all staff, along with verification of information.
2008 –2012 ADP Total Source / Iverson Business School / Atlanta GA / 800-***-****
Lead Medical Instructor & Curriculum Developer & Career Services for MIBC Students and MA Students
2006 - 2008 Omni Tech Institute / 4319 Covington Highway, Decatur GA 30035 / 404-***-****
Assistant Director of Education & Curriculum Developer & Career Services. Taught the night MIBC and MA classes.
1996 - 2006 Georgia Medical Institute / Several Campuses / Corinthian Colleges, 6 Hutton Centre Dr. Santa Ana CA 92707 / 714-***-**** / 2004-2006 GMI-DeKalb Campus - Dual Role as Assistant Director of Education & Ed Chair for MA Department / 2002–2004 GMI-Atlanta Campus - Dual Program Director Medical Assisting & Medical Billing & Coding / 2001–2002 GMI-Atlanta Campus – MA & MIBC Lead Instructor / 2000-2001 GMI-Marietta Campus-MA Lead Instructor / 1998-2000 - Developed Curriculum & Syllabus for the CCI school system / 1996 - 1998 GMI / Downtown MA Instructor
Education:
2021-2023 Virginia University of Lynchburg
Doctor of Health Care Administration / Degree Received May 6, 2023
2015–2017 Ashford University / Online Forbes School of Business
Master of Arts in Organizational Leadership / Organizational Management – Degree Received May 2017
2015- 2017 Concord Law School / Kaplan University
Executive Juris Doctor – Completed 2nd Year Law
2012-2014 Tennessee State University Nashville TN
B.S. in Interdisciplinary Studies with a minor in Organizational Leadership / Degree Received May 2014
2009-2011 Everest College - Phoenix Online
A.S. in Business Administration with a minor in Business Management / Degree Received July 2011
1978 – 1983 Chattanooga State Tech Voch Chattanooga, TN
Certificate Received in Office Manager/Office Skills / Certificate Received in Data Entry/Office Skills / Certificate Received in Phlebotomy Drawing of Blood / Certificate Received in Insurance Billing / Certificate Received in CPT & ICD-9 Coding/Billing
1978 Draughons Jr. College Chattanooga, TN
Licensed Practical Nursing
1978 – Practical Nursing Diploma received / CETA Day Program Dual Class Studies
Licensed Practical Nurse
1978 – Clinical Diploma received / CETA Day Program Dual Vocational Clinic
References For Denise Harris:
Dr. Shenita Cochran
Pharmacy Manager @ Grady Health Care System
Atlanta GA 30303
678-***-**** cell & 404-***-**** work
ad2ae8@r.postjobfree.com
Mr. Charles Heggie
75 Piedmont Ave, Atlanta GA
ad2ae8@r.postjobfree.com
Dr. Reginald McBride
Griffin Spaulding County System
1617 West Poplar Street, Griffin, GA 30223
ad2ae8@r.postjobfree.com
Dr. JuDonn Adams
Medical Director
Dunwoody OB-GYN Group
120 Carnegie Pl, Fayetteville, GA 30214
ad2ae8@r.postjobfree.com
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