Jasmine Eubanks

ad2ads@r.postjobfree.com / 615-***-**** / 415 Harƞord Cir., GallaƟn, TN 37066

Self-moƟvated Loan OperaƟons Specialist 2 with 6+ years of Banking experience. I am seeking to conƟnue my professional career and vocaƟon in the Loan OperaƟons/Loan Servicing field. Strong Interpersonal skills, detail oriented with strong analyƟcal and problem-solving skills. Excellent wriƩen and verbal communicaƟon skills as well as outstanding computer and data entry/balancing skills. Experience

Cobb Walker & Associates, LP.

Title Processor – Hendersonville, TN

08/2023-PRESENT

Help clients compile the necessary documents and informaƟon.

Coordinate with the buyer or seller, and realtor to ensure proper submission.

Review and process Ɵtle documents for accuracy and compliance with state and federal regulaƟons.

Prepare and distribute accurate and Ɵmely reports to customers, clients, and interested parƟes.

IdenƟfy potenƟal issues with Ɵtle histories and applicaƟons.

Order payoffs on mortgages, judgements, HOA status and liens aƩached to the property.

Maintain up-to-date knowledge of real estate law, industry best pracƟces, company policies and procedures. CiƟzens Savings Bank & Trust

Loan OperaƟons Specialist 2

11/2021 – 07/2023

Manage loan operaƟons and ensure accurate and Ɵmely processing of loans.

Verify and audit loan input, follow up for loan documentaƟon files, and maintain document tracking excepƟons.

Prepare and distribute rate resets, invoices, and drawdown advice.

Preform cash reconciliaƟon of relevant accounts, ZAR and non-ZAR cashbooks.

Update comments and follow up on breaks.

Prepare Balance confirmaƟon for clients.

Embrace ongoing educaƟon and learn/apply new skills and soŌware applicaƟon.

Review month end, quarterly, and annual reconciliaƟons and loan maintenance reports.

Process lien releases.

Perform all other required job duƟes including training new loan operaƟon specialists. RelaƟonship Banker

Technical Support RepresentaƟve

Asurion • Nashville, TN

06/2019 - 12/2019

Answered inbound calls from customers while addressing their quesƟons, concerns, and requests in a professional manner. Gathered and input customer informaƟon into company database while ensuring accuracy. Ensured superior customer experience by addressing customer concerns, demonstraƟng empathy, and resolving problems. Resolved product and service issues while offering soluƟons to further assist customers. Inbound Sales RepresentaƟve

Comcast • Nashville, TN

01/2018 - 06/2019

Answered inbound calls within a high-volume environment. Generated new business by educaƟng exisƟng and new customers about company products and services. Followed up on potenƟal leads of individuals who expressed any interest. Painted a visual picture of what customers will receive in return along with sending out promoƟonal materials. Kept track of customers that have been contacted and the overall outcome. Conducted follow up calls aŌer customer purchases to ensure saƟsfacƟon or answer any outstanding quesƟons. Technical Support RepresentaƟve

Asurion • Nashville, TN

06/2015 - 01/2018

Answered inbound calls from customers while addressing their quesƟons, concerns, and requests in a professional manner. Gathered and input customer informaƟon into company database while ensuring accuracy. Ensured superior customer experience by addressing customer concerns, demonstraƟng empathy, and resolving problems. Resolved product and service issues while offering soluƟons to further assist customers. Assistant Manager/Sales Associate/Cashier

Advance Financial • Hendersonville, TN

11/2010 - 01/2013

Managed safe with $85,000-$250,000, processed loans and check as well as managed tellers and customer complaints. Provided courteous and efficient service to branch clients by opening and closing new accounts. Processed checking and savings transacƟons

Answered quesƟons in person and via phone regarding customer quesƟons, concerns, and requests • Processed loan payments and cross sold banking products and services.

Managed teller and customer complaints in a professional manner. Data Entry Operator

Kelly Services • Nashville, TN

02/2012 – 02/2014

Transferring data from paper formats into computer files or database systems

Typing in data provided directly from customers.

CreaƟng spreadsheets with large numbers of figures without mistakes

Verify data by comparing it to source documents.

Update exisƟng data.

Retrieve data from the database or electronic files as requested.

Perform regular backups to ensure data preservaƟon.

Sort and organize paperwork aŌer entering data to ensure it is not lost. Skills

EducaƟon

High School

StaƟon Camp High School – GallaƟn, TN

Diploma 09/2024-05/2028

Business

Tennessee State University • Nashville, TN

Languages

English

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