Customer Service Data Entry
Resume:
Dominque Butler
***** *****, ********** ***, ********, 48183, US
ad2acd@r.postjobfree.com
Organized and meticulous, with the ability to manage multiple tasks at the same time. Dynamic communicator who consistently outperforms company goals and expectations. Customer-focused Representative with 12 years of experience solving complex problems for clients. Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of what’s expected in customer relations Team Leadership
Recordkeeping
Telephone etiquette
CRM equipment
Data verification
Data analysis
Strong verbal communication
Team management
MS Office
Data entry
Customer service
Inbound and outbound calls
Conflict resolution
Type 40 WPM
Risk management processes and analysis
Data verification
Data analysis
Criminal Justice - Some college (No degree)
Henry Ford College - Dearborn, MI
High School - 2004
Ferndale High School - Ferndale, MI
Outbound Verification Specialist - May, 2018 to April, 2023 MV Realty - Delray Beach, FL
Had professional interactions with customers, colleagues, and realtors, which aided in the development of clear communication and active listening skills. Used CRM to enter information from customer calls and onsite service visits into the company's system. Used a variety of techniques such as cold calling, prospecting, and networking to land new customers and penetrate new markets.
Listened to customer feedback, provided appropriate responses, and forwarded issues to the appropriate department.
Responded quickly to customer concerns and resolved high tension issues using the HEAT method as the team lead
Inserted the customer’s information in the data base. Professional Summary
Skills
Education
Work History
Customer Service Specialists - January, 2011 to March, 2018 Telecom Inc. - Oakland, CA
Used the data base to enter data for call notes, suggestions, and questions. Answered inbound and outbound calls to enroll new customers, retrieve customer information, presenting relevant product information, and canceling services. Handle high tension callers by clarifying the customer's complaint, determining the cause of the problem, and selecting the best solution to solve the problem, I was able to resolve the service issues. Provided primary customer support to internal and external customers in a fast-paced environment. Inserted customer information into the CRM system and communicated with the corporate department regarding service issues.
Received and processed various documents for accuracy while demonstrating operational knowledge of customers, carriers, and procedures.
Customer Care Center Supervisor - July, 2009 to January, 2011 Onstar - Warren, MI
Provided primary customer support to internal and external customers in a fast-paced environment. Looked into and resolved issues with accounting, service, and delivery. Assisted and cross-trained other customer service managers. Resolved complex issues over the phone with the customers who were considered complicated on a daily basis.
Collaborated with the sales, marketing, and management teams to develop solutions and achieve common goals.
Improved customer supported by establishing a collaborative service environment. Quickly and accurately answered customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction
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