Summary

•Over Ten year’s outstanding customer service experience

•Three years Logistics and Procurement

•Experience in medical and HR administrative support

•Knowledgeable in EHR maintenance and compliance

•Twelve years scheduling and coordinating office administration experience

•Excellent communication and organization skills

•Professional work ethics

•Active Department of Defense Secret Security Clearance

•Recognized and awarded 7 times for Service Excellence

Computer/Skills

Microsoft Word, Microsoft Excel, Power Point, Microsoft Outlook, IDX/Carecast, CRIS, Vital Works, GE Centricity,

BMC Remedy, SNIPE IT, SAMS, Federal Exchange Systems, Scheduling Maximizer, Telephone Switchboards, Type 50wpm

Employment

Raytheon Arlington, VA

Logistic and Procurement Analyst

●Support program requirements to ensure a controlled flow of materials and services to meet customer requirements

●Manage and support shipments of equipment to and from client facilities, inspect incoming shipments

●Apply DHS and HIRT asset tags to equipment

●Add inventory to asset management database (SNIPE IT and SAMS)

●Work with various vendors to assure equipment purchased meet customer requirements to include TAA compliance●

●Prepare and check out the deployment of equipment to field employees

●Check assets back into inventory

●Work with internal and external onsite/offsite to include Logistics Engineers to support our customer inventory control

●Assure compliance with FAR regulation, company policy and program run-rules

●Work closely with Supply Chain, Security, Project planning and Logistics

●Reconcile FedEx shipments monthly

●Provide status report of work in progress, available equipment and potential delivery problems to ensure that personnel equipment, materials and services are provided as needed.

Noetic Strategies Huntsville, AL

March 2018 to December 2021

Program Analyst

●In and out processing of new employee Govt Form DD2875

●Establish NIPR/SIPR/JWIC accounts for new employees

●Process paperwork for new employee mobile phones

●Process Pentagon Badge application form DD2249 for new employee and renewals

●Coordinate the issuance and return of IT equipment for employees processed Govt form DD1150

●Certified Records Management

●Certified Records Liaison: established file plans and assist with categorizing

●Maintain Office supplies/Xerox paper

●Conference Room Scheduling and signage

●Process Parking

●Verify visit request for non-R&E personnel attending classified meetings

●Maintain the cleanliness and repair of the TRMC Suite: Furniture, Cubicle Repair

●Secure classified documents

●TRMC Suite Access Control

●Access security file cabinets

●Secure/Open/Lock Suite at the end of the day

Tecknomics Washington, DC

October 2017 – February 2018

Program Support Specialist

•Processed Congressional request related to medical record inquiries

•Created and updated documents in excel

•Tracking program cost and outcomes for Program Management

•Schedule, coordinate, and manage teleconferences

Westat Rockville, MD

May 2017 – September 2017

Field Screener

•Provided customer service for government contract for the Tobacco Research Study

•Attended training in Phoenix, AZ

•Training for entering information into database, conducting client interviews, and collecting urine specimens

•Responsible for conducting questionnaires to determine participation in Tobacco Study

Integral Consulting Services Gaithersburg, MD

January 2017 – May 2017

Tier 2.0 Application Service Desk Consultant

•Contracted position with the Department of Treasury, Financial Crimes Enforcement Network

•Provided technical assistant in a call center environment

•Assist customers with any technical issues resulting from submitting the necessary government forms

Fox Music Company Falls Church, VA

August 2016 – December 2017

Accounts Receivable and Collections Specialist

•Processed new contract agreements

•Posted payments

•Made collection calls

Snelling Staffing Rockville, MD

January 2016 – April 2016

Document Scanner

•Scanned government Personnel Documents

•Maintained the order of the documents, removing staples, straightened paper

•Ensured each document is scanned correctly

•Worked as part of team

Quality Litigation Service Washington, DC

April 2015 - September 2015

Document Scanner

•Scanned Government classified and non-classified documents.

•Provided Quality Control for scanned documents ascertaining a clear, readable image.

•Ability to work independently as well as a team player

Quality Technology Falls Church, VA

Jan 2014 - May 2015

Tier 1.5 Application Support Specialist

•Address all inquiries via Federal Exchange Systems

•Resolve or escalate issue to Tier 2, contractor or CMS

•Provide log-in, password or user account support

•Serve as point of contact for all application/systems related issues

•Log into tracking system

•Provide Tier 1.5 technical and investigative support to State clients, issuers and Federal contractors

Executive Car Services Alexandria, VA

Jan 2011 – Mar 2014

Office Manager

•Opened and Closed Office

•Maintained yearly vehicle registration and inspection

•Scheduled car maintenance and repair

•Dispatch and confirmed reservations for pick up

•Daily administrative duties such as establish files, answered phones, take messages, make reservations

•Processed credit card/ check payments

National Institutes of Health

Dec 2009 – Dec 2010

Program Support Assistant

•Answered high volume of calls ascertaining the nature of the call and forwarding

•Coordinated patient care with attending Physicians and Nurses

•Scheduled patient follow up exams (ex. CT scans, MRI’s, bone marrows, etc.)

•Interviewed patients and provided test preparations • Transmit and received medical reports and charts

•Ordered all office supplies and condiments monthly

•Refurbished 14 exam rooms daily

•First point of contact, scheduled and checked in high volume of patients daily

•Transmitted orders for patient pick up and wheel chair services

•Statused each patient at close of business

•Printed all patient labels and update sheets for review and signature daily

Bethesda, MD

Fairfax Radiology Consultants

October 2007 – November 2009

Patient Concierge/Patient Coordinator

•Greet patients/provide wheelchair assistance/ excellent customer service

•Listen and direct patients to appropriate FRC department or medical office

•Assist patients with scheduling and film pick up

•Assemble chairs in main lobby and maintain cleanliness

•Served as floater Patient Coordinator for various departments

•Scheduled and checked-in patients for busy x-ray department in accordance with FRC policies

•Collect co-payments and settle cash drawer at the end of day

Fairfax, VA

Inova Health System

August 2002- March 2007

Administrative Specialist

Fairfax, VA

Inova Fairfax Hospital, Pulmonary Lab

Administrative Specialist

•Daily administrative tasks

•Greet incoming patients and process them in

•Scheduled patients for pulmonary tests coordinated with the Heart Institute

•Generated transport orders for inpatients

•Fax test results to ordering physician

•Collect insurance copayments and settle cash drawer at the end of day

Inova Mount Vernon Hospital Patient Registration Department

Financial Coordinator/Registrar

•Received full time permanent position

•Verified benefits for Outpatient surgeries and Radiology procedures

•Registered each patient verifying patient identity, demographics and insurance information

•Engage professionally with each patient and family to assure a smooth registration process

•Recognized 5 times for service excellence

•Communicated with Doctors, staff to verify pertinent info relative to the registration process

Medstar Health VNA Office Mclean, VA

September 2001 - March 2002

Receptionist/Scheduler

•Greeted clients, visitors and executive staff

•Responsible for all administrative duties

•Prepared intake packets for nurses

•Served as backup for scheduler

•Took new referrals from various hospitals

•Referred to outside agencies for supplemental staffing

•The ability to be organized, efficient, quick minded and pay attention to details was required for this job

Supplemental Nursing Falls Church, VA

September 1998 - September 2001

Payroll/Admin/Scheduler

•Processed new hire paperwork and oriented new staff

•Processed incoming referrals and staffed

•Processed payroll

•Maintained employee requirements log and expiration dates of licensing

•Ability to stay focused under pressure was essential for this position

•Ability to multi-task when needed

Education

•Graduated 1988 from Jeb Stuart High School, Falls Church, VA

•Medical Billing and Coding Certification 2016, Northern Virginia Community College

•Government Certified Records Mgmt 2018

•Certified SAMS asset management software

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