Susan A. Falciani

***** ****** ***, ********, ** 92595 951-***-**** ad2abx@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Universal Packaging Systems, Inc./Envases, USA August 2020 – November 2023

Quality Manager

Partner with the Director of Quality, Site Leadership Team, Engineering and the COO in executing the strategic goals for the company.

Ensures the organization’s Quality Management System conforms to the customer, internal and third-party audits (SQF & IMS).

Manage the monitoring, measurement, and review of internal processes, especially those that affect the quality of the organization’s product.

Drive continuous improvement initiatives to ensure the QC organization meets key performance indicator goals.

Conduct annual Management Review Meetings.

Maintain Document Control Program.

Manage Training Program.

Manage internal Audit Program.

Responsible for Quality Inspectors.

Responsible for executing customer complaint investigations and responding to customers.

PHS/MWA Aviation Services, Inc. May 2012 – March 2020

Quality Control Supervisor/Quality Management Representative

Supervise and direct the Quality Control team and head the Quality Laboratory.

Authorize the release of service components.

Oversee quality systems in accordance with 14 CFR requirements and determine that all inspections are properly performed.

Inspect records and reports prior to the repair station releasing parts and products for return to service.

Ensure GD&T training for all inspectors.

Oversee and train a team of inspectors to perform internal audits.

Manage calibration services, production output KPIs and weekly production output reports.

Advise on new business developments, process failure mode and effects analysis and risk assessments.

Manage quality manuals, policies and procedures.

Achieve 90% completion of AS9110 with procedures for both companies for preparation of certification.

Lead special investigations for nonconforming materials through OOS, NCR and CAPA reporting process.

Organize and hold troubleshoot meetings, establish experimental plans and resolve root cause analysis.

Work with customers to troubleshoot issues with aircraft units and ensure customers and end-users.

Control MRB and scrap procedures and manage proper handling of rejected and unserviceable items.

Ensure all PMA parts meet the PHS/MWA drawings and FAA requirements prior to shipment to customers.

Repair document control systems, purchase new CMM’s and maintain the document control library.

Marton Precision Mfg., Inc.

Quality Assurance Manager Feb. 2011 – Mar. 2012

Maintained gauges and equipment according to calibration procedures.

Quality Management Representative for the ISO 9001/AS9100 based quality system.

Established and maintained quality system documentation to ISO 9001/AS9100 standard.

Operated all inspection equipment (Laser Tracker, Romer Arm, CMM, etc.) including supporting software.

Created and managed quality system procedures and work instructions.

Responsible for the internal and external quality auditing functions, maintain databases and spreadsheets to support quality functions.

Managed and maintained all records related to design control and inspection processes.

Administered Corrective and Preventive Action programs.

Responsible for control of raw materials and billing of materials to support manufacturing.

Assisted management to formulate and establish company policies, operating procedures and goals.

Coordinated with representatives of material and component vendors to obtain information related to supply quality, capacity of vendor to meet orders, and vendor quality standards.

Authorized by the President of Marton Precision for disposition of any non-conforming components.

CIRCOR Aerospace, Inc. (Formerly Circle Seal Controls, Inc.)

Quality Assurance Administrator June 2005 – Feb. 2011

Revised and released quality policies and procedures and maintained files in the quality assurance office.

Maintained and updated FAA’s PMA files and catalogs, Approved Supplier List, Stamp Control Program, Repair Station Roster Records, and MRB Log.

Responsible for investigating and resolving issues dealing with traceability records and training personnel in traceability procedures.

Advised on internal and external matters related to the Quality Department.

Released raw materials for analysis and investigated discrepancies in report findings.

Served as point of contact with access to various airlines portals.

Worked with external auditors for compliance and product audits.

Performed internal ISO 9001/AS9100 audits and assisted with registrar audit with a 100% score.

Established efficient and effective quality processes and ensured tools were in compliance with ISO 9001/ AS9100 and other regulatory requirements.

Assisted the quality assurance director in training new personnel.

Maintained the corrective action log and coordinated CARs to suppliers and internal departments.

Conducted periodic review of QMS documentation such as quality manual and procedures.

CERTIFICATIONS

SQF Practitioner - Manufacturing (Edition 9) (Certified)

SQF Food Safety Culture (Certified)

NEHA HACCP Manager (Certified)

Certified IPC Trainer (J-STD-001 Modules 1, 2, 3 & 5)

University of California Riverside, Six Sigma Green Belt (Certified)

California State University Dominguez Hills, OSHA Lead Auditor (Certified)

Larry Buck, ISO/AS9100 Lead Auditor (Certified)

ASQ Member

First Aid/CPR/AED/Bloodborne Pathogens

RELEVANT EDUCATION

Riverside Community College, Norco August 1999 - June 2001

Engineering, A.S.

California State University Fullerton August 1989 - June 1993

Criminal Justice, B.A.

Balin Institute September 1983 - June 1985

Computer Science, A.S.

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