EXPERIENCE

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ANSWER/DATA ENTRY OPERATOR

ANSWERNET (REMOTE HOME OFFICE)

High volume inbound calls

Document all call information completely and accurately

Submit all data to specific clients

Save all data taken daily

1/2023 TO 5/2023 (CONTRACT ENDED)

PHARMACY REPRESENTATIVE

DELIVERXD PHARMACY (REMOTE HOME OFFICE)

High volume inbound calls

Document all call information completely and accurately

Verified and submitted Medicare information to Pharmacy Assistant

Move patient info through review stages as appropriately deemed

Maintain all documents submitted daily to ensure up-to-date daily

4/2022 TO 12/2022

CASE WORKER/VT EMERGENCY RENTAL ASSISTANCE PROGRAM

GROUPO (remote home office)

Provide Applicant support via multiple channels assigned program

Document all call information completely and accurately within various files

Review all documentation submitted by both tenants & landlords

Move cases through review stages as appropriately deemed

Maintain all documents submitted daily to ensure up-to-date daily

7/2018 TO 3/2022

ADMINISTRATIVE MANAGER

brightstar care of puyallup (remote home office)

Oversee Master Schedule for Home Health Care

Identify Potential Staff and Hire. Perform background checks and credentials

Build customer schedule for new customers

Answer incoming calls and resolve accordingly

12/2011 – 6/2018

OFFICE MANAGER/BRANCH ACCOUNTANT

empire today, llc

Verified accuracy of accounting disbursements such as payroll and vendor payments

Oversaw preparation of corporate balance sheets, income statements, and other financial reports

Maintained office organization to support efficiency, professionalism, and performance objectives

Updated details in the company database by keying in customer contacts and delivery dates

Managed office inventory and placed new supply orders

Elevated customer satisfaction ratings by resolving client and case issues effectively

Organized files, developed spreadsheets, faxed reports and scanned documents to support workflow

Collected payments, issued receipts, prepared daily deposits

Offered clerical support to office team members, managed correspondence, answered telephone calls, and tracked

documentation

9/2005 – 11/2011

ACCOUNT MANAGER

NCPS, INC

Oversaw Drug Monitoring program for professionals, nurses, lawyers and doctors

Created and set up new clients into a monitoring system.

Handled all screening documents.

Organized and reported all monitoring to appropriate agency.

Received and processed client payments, and updated accounts.

Reached out to customers to assess satisfaction levels and current needs.

Reviewed accounts for delinquencies and other ongoing issues.

Accepted and processed customer payments and applied toward account balances.

Created daily process reports to reflect accurate and up-to-date data.

Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.

Demonstrated excellent communication skills in resolving concerns for both clients and participants.

KELLIE VINCENT

Newport News VA 23606 757-***-**** ad2abq@r.postjobfree.com

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