Data Entry Home Office
Resume:
EXPERIENCE
ANSWER/DATA ENTRY OPERATOR
ANSWERNET (REMOTE HOME OFFICE)
High volume inbound calls
Document all call information completely and accurately
Submit all data to specific clients
Save all data taken daily
1/2023 TO 5/2023 (CONTRACT ENDED)
PHARMACY REPRESENTATIVE
DELIVERXD PHARMACY (REMOTE HOME OFFICE)
High volume inbound calls
Document all call information completely and accurately
Verified and submitted Medicare information to Pharmacy Assistant
Move patient info through review stages as appropriately deemed
Maintain all documents submitted daily to ensure up-to-date daily
4/2022 TO 12/2022
CASE WORKER/VT EMERGENCY RENTAL ASSISTANCE PROGRAM
GROUPO (remote home office)
Provide Applicant support via multiple channels assigned program
Document all call information completely and accurately within various files
Review all documentation submitted by both tenants & landlords
Move cases through review stages as appropriately deemed
Maintain all documents submitted daily to ensure up-to-date daily
7/2018 TO 3/2022
ADMINISTRATIVE MANAGER
brightstar care of puyallup (remote home office)
Oversee Master Schedule for Home Health Care
Identify Potential Staff and Hire. Perform background checks and credentials
Build customer schedule for new customers
Answer incoming calls and resolve accordingly
12/2011 – 6/2018
OFFICE MANAGER/BRANCH ACCOUNTANT
empire today, llc
Verified accuracy of accounting disbursements such as payroll and vendor payments
Oversaw preparation of corporate balance sheets, income statements, and other financial reports
Maintained office organization to support efficiency, professionalism, and performance objectives
Updated details in the company database by keying in customer contacts and delivery dates
Managed office inventory and placed new supply orders
Elevated customer satisfaction ratings by resolving client and case issues effectively
Organized files, developed spreadsheets, faxed reports and scanned documents to support workflow
Collected payments, issued receipts, prepared daily deposits
Offered clerical support to office team members, managed correspondence, answered telephone calls, and tracked
documentation
9/2005 – 11/2011
ACCOUNT MANAGER
NCPS, INC
Oversaw Drug Monitoring program for professionals, nurses, lawyers and doctors
Created and set up new clients into a monitoring system.
Handled all screening documents.
Organized and reported all monitoring to appropriate agency.
Received and processed client payments, and updated accounts.
Reached out to customers to assess satisfaction levels and current needs.
Reviewed accounts for delinquencies and other ongoing issues.
Accepted and processed customer payments and applied toward account balances.
Created daily process reports to reflect accurate and up-to-date data.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Demonstrated excellent communication skills in resolving concerns for both clients and participants.
KELLIE VINCENT
Newport News VA 23606 757-***-**** ***************@*****.***
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