Michelle Godfrey

Saint Paul, MN *****

651-***-****

ad2aas@r.postjobfree.com/ad2aas@r.postjobfree.com

EXPERIENCE

10+YEARS OF CUSTOMER SERVICE, ADMINISTRATION, AND OFFICE EXPERIENCE

Ramsey County, Saint Paul, MN. Public Health Front Desk Receptionist August 2022 - November 2022

assisted over 20 clients and 396 co workers per day.

assisted clients and co workers with applications for various programs.

Liberty Tax Service Saint Paul, MN Executive/Professional Tax Preparer (SEASONAL)

Dec. 2014- May 2021

Calculate tax payments, estimate tax returns,

Collect data from income statements and expense documents

Complete clients’ tax documentation

Review data on reports and detect possible errors

Answer tax- and finance-related questions

Research new tax trends and regulations

Advise individuals and companies on tax strategies

Ensure compliance with government tax rules

Good knowledge of tax preparation software

Experience as a Tax Preparer

Advanced MS Office skills (particularly in using Excel)

Comprehensive understanding of government tax laws

Excellent computational ability

Effective verbal and written communication skills

Accurately prepared client taxes, property, w-2, business, and schedule C.

Handled Confidential Information, HIPAA CERTIFIED.

Provided Exceptional Customer Service.

Awarded for Tax Preparation.

Rust Consulting.

Minneapolis, MN

Professional Customer Service Representative Sept. 2019 - Nov. 2020

Received 75 or more inbound calls per day.

Handled Confidential Information, HIPAA Certified.

Made 40 or more outbound calls per day regarding Various Financial institutions.

EDUCATION

Pyramid Career Institute, Chicago, Illinois — Certificate Computer Driven Customer

Service Graduated

Saint Paul Technical College, Saint Paul, MN September 2017 - April 2018 Small Business Course Grant writing

APRIL 1998 - September 1999 Completed 600 hour course for computer Driven Customer Service

SKILLS

Demonstrates great communication skills, attentive to detail, self starter, quick learner,adaptive to various computer application systems able to operate Multi screen computer, all office equipment

AWARDS

Received Acknowledgement from Liberty Tax Service for going above and beyond to assist Clients.

LANGUAGES

English

Other Accomplishments

PROJECTS ANSR Ramsey Tobacco Coalition, Saint Paul, MN

Spokesperson September 2012-JUNE 2017 Educated community of dangers of smoking tobacco,Invited to various events to speak about ANSR Handed out information regarding Tobacco and Tobacco products.

References are available upon request

Contact this candidate