Customer Service Data Entry
Resume:
Karla Campbell
Slidell, Louisiana
***************@*****.***
https://www.linkedin.com/in/karlacampbell
Professional Summary: Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. 15+ years in management, customer care, accurately analyzing documents and data to determine proper course of action. Skills
• Data Entry
• Time Management
• Task Prioritization
• Teamwork and Collaboration
• Project Planning
• Relationship Building
• Complaint Resolution
• Clerical Support
• Social Perceptiveness
• Problem-Solving
• Good Telephone Etiquette
Work History
01/2022 to Current
Independent Contracting, IPostal1
● Maintained 100% Accountability and Serviceability of all assigned Responsibilities and Tasks
● Demonstrated Data Management and Document Analysis ensuring all daily aspects are in order
● Prioritized daily work to include Time Management and decision making without daily Supervision
● Applied my Technology knowledge that included working with multiple Computer Screens, successfully handling 20+ Customer Interactions per day
● Supported Companies’ needs and the implementation of Company Strategies and Objectives ensuring Customer Retention
01/2022- Current
Independent Contracting, NexRep, 01/2022
● Maintained 100% Accountability and Serviceability of all assigned Responsibilities and Tasks
● Demonstrated Data Management and Document Analysis ensuring all daily aspects are in order
● Prioritized daily work to include Time Management and decision making without daily Supervision
● Applied my Technology knowledge that included working with multiple Computer Screens, successfully handling 20+ Customer Interactions per day
● Supported Companies’ needs and the implementation of Company Strategies and Objectives ensuring Customer Retention
Manager, Customer Service Specialist, 07/2014 to 01/2022 Sonic
● Confidently trained New Staff and continuously inspired and empowered each Team Member
● Provided a stable work Environment with Equal Opportunity for Learning and Personal Growth
● Mentored while under tight Time Constraints to accomplish every Task, properly resolving Concerns
● Successfully contributed to the Development of my own skills as well as growing a Team environment
● Worked closely and coordinates with other Functional Team Members to ensure Quality, Analysis, Financial Accuracy, Upselling, Customer Service and Consistency Remote Customer Service Representative, 08/2019 to 03/2021 TeleTech
● Maintained 100% Accountability and Serviceability of all assigned Responsibilities and Tasks
● Demonstrated Data Management and Document Analysis ensuring all daily aspects are in order
● Prioritized daily work to include Time Management and decision making without daily Supervision
● Applied my Technology knowledge that included working with multiple Computer Screens, successfully handling 20+ Customer Interactions per day
Remote Work Setup: High-speed and reliable internet connection. Dedicated home office space with a quiet environment for focused work. Experience using Avaya, One point, Salesforce, Microsoft Teams, Citrix, and Zendesk; Tech Savy; Proficient in Microsoft Office, Teams, Word, Excel, PowerPoint, Google applications Education
GED
Nunez Community College- Chalmette, LA
References
References available upon request
Contact this candidate