Claudine DiNapoli

North Charleston, SC *****

ad2a9u@r.postjobfree.com

+1-845-***-****

I have excellent customer service skills and administrative abilities. I possess a personable and friendly personality and can adapt under pressure quite well. I work well either independently or with a TEAM. I feel I would be an asset to your company.

Authorized to work in the US for any employer

Work Experience

Executive Assistant

Increasing H.O.P.E. - North Charleston, SC

May 2023 to Present

First "face" of non-for profit organization, working directly with Executive Director to assist in creating appointments/meetings/and phone calls with prospective partners and sponsors. Reminders of meetings and calls throughout the day to manage schedule effectively. Creating agendas for Staff and Board of Directors meetings while corresponding via email to committee chairs to upload documents to the agendas.

Updating monthly lunch coverage/office cleaning schedules and posting in office for TEAM members. Corresponding with Team members for monthly office supply orders and placing orders through various on-line platforms.

Attending bi-weekly check-ins with the Executive Director either via Teams Calls or phone calls. Attending weekly Staff Meetings either via Teams or in-person. Daily use of Outlook email/calendars, Excel, Word, and Teams. Answering client phone calls and forwarding to the appropriate program members guiding and assisting clients in search for other organizations that can provide assistance needed by use of Charity Tracker and SC Legal Justice Community Navigator system. Salon Assistant/Receptionist

Patsy & Company Salon - Dunnellon, FL

November 2022 to April 2023

Assisting owner and stylist with all aspects of computer scheduling as well as check in and check out procedures. Preparing clients for their appointments offering cold drinks and magazines if waiting while booking their follow up appointments. Shampoo/ Condition/ adding =masks toners or treatments to clients. Cleaning and laundry on daily basis according to salon needs. Patient Care Coordinator

Access Physical Therapy & Wellness - Port Jervis, NY August 2016 to April 2021

Office duties including multi line telephone answering. Scheduling patients, submitting authorization for insurances, follow up with MD regarding RX and Authorizations. Updating patient charts. Daily end of day / closing procedures for patient payments.

PHYSICAL THERAPY AIDE : duties include interaction with patients to help with their plan of care activities, cleaning equipment and tables used by patients, laundering items used by patients and restocking clinic and gym . Offering assistance to patients in / out of clinic to vehicle. Clerk I

Pike County PENN DOT - Milford, PA

October 2011 to April 2015

Responsibilities

Assist County Manager, office manager, accounting manager in filing, data entry, creating spreadsheets, documents, emails, etc. Answering and rerouting phone calls on a 6 line telephone system including a two-way radio dispatch system to drivers, and county professionals.Verbally communicating emergency and pertinent information to State agencies, ie: 911 dispatch and PA State Police. Accomplishments

I learned how to use the two-way radio dispatch system and how to successfully respond to various complaints and concerns called in by citizens regarding either weather conditions or road conditions, before, during, and after storms. During several power outages, I successfully learned how to use back -up power sources for communication, ie: hand-held two-way radio sysem. I also learned how to successfully use County and State maps which use Straight-line systems and offsets for exact location accuracy needed for relaying pertinent information to the proper authorities. spreadsheets, filing, and material data sheets for salt usage. Email correspondence to County managers and other county employees. Education

High school diploma

Lycoming Area Community College - Williamsport, PA May 1984 to May 1986

Skills

• Office experience

• Physiology knowledge

• Microsoft Excel

• Medical terminology

• Profit & loss

• Restaurant Management

• Computer skills

• Customer support

• Culinary Experience

• Computer skills

• Clerical Experience

• Catering

• Banquet Experience

• Office Management

• Medical Scheduling

• Microsoft Word

• Administrative Experience

• Windows

• Customer service

• Customer service

• Group fitness

• Organizational skills

• Microsoft Outlook

• English

• Kitchen Management Experience

• Laundry

• Phone etiquette

• Computer Literacy

• Typing

• HIPAA

• Restaurant experience

• Intake

• Writing skills

• Front desk

• Sales

• Microsoft Office

• Yoga

• Communication skills

• Anatomy knowledge

• Information security

• Insurance Verification

• Guest Services

• Medical Records

• Typing, communication via telephone and written correspondence, data entry, including Excel

• Event Planning

• Personal Assistant Experience

Certifications and Licenses

Driver's License

December 2023 to May 2038

200 HR Yoga

March 2019 to Present

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