Customer Service Sales Representative

Ebony Anderson

*** ********* **** ********, ** **203 ~ 803-***-**** ~ ****************@*****.***

To obtain a position as a Sales Representative. Extending ingenuity in assisting Customers, and Colleagues with unparalleled customer service, product knowledge and a strong desire to succeed. With the goal of meeting specific company objectives, and becoming a top producer

CORE COMPETENCIES

Customer Service- Strong communication Skills-Relationship Development-Self-Motivated-Strong Drive-Leadership- Encourager- Mentor- Policies and Procedures- New Hire Training- Calculated Planning- Strong ability to Multi-Task- Observational- Problem Solver- Organized- Detail Oriented- Strong Verbal/Written Communication Skill- Time Management- Strong Work Ethic- Humanitarian- Innovator

PROFESSIONAL EXPERIENCE

Telesales Representative-Charter (12/2021 - 7/2022) Columbia, South Carolina

- Exhibited success as one of the top sales agents, reaching the monthly sales quota consistently throughout my time as a sales agent.

-Mastering both billing systems Agent OS and CSG. Creating accounts for new customers, completing upgrades and transfers, verifying addresses via GIS and serviceability, porting and/or assigning phone number for new and existing customers

-Responsible for the authentication of customer accounts and up-selling of existing customers

-Worked in conjunction with other business services support groups including Serviceability, PAC, Construction, Retention, Mobile and Billing.

Subject Matter Expert (Mentor)-Charter (7/2022 -11/2022)

-Poached by leadership from production to Mentor assisting with getting new hire agents ready for production

-Facilitated daily debriefs with new hire agents. Focused on developing call flow skills, product and service knowledge and inventing new games to make learning the curriculum more desirable.

-Finalized daily NRT reports

-Supported new hire agents with submitting new customer, and existing customer orders in billing systems Agent OS and CSG. Effortlessly recognizing and rectifying errors within the system.

-Disseminated company policies to new hire agents

-Completed new hire coaching to develop sales skills such as verbiage, building tailored packages, apprehending customer ques, linking discovery to pitch and overcoming hesitations.

Sales- Beauty and Cosmetics (3/2021 - 12/2021)

-Discovered customer need and educated them on products and there benefits.

-Overcame customer hesitations in trying new beauty products, by building outstanding rapport, discovering their pain points and closing the sale

Sales Supervisor (10/2022-Current)

-Lead a sales team of 12 agents, hosted daily meeting discussing metric goals, with a plan of action, followed by inspiring the team to go above and beyond.

-Studied metrics and company goals and orchestrated and executed plans to meet those goals

-Completed daily coaching’s for each individual agent, targeting specific behaviors to improve their overall sales skills.

-Managed attendance, code of conduct and performance daily

-Calculated numerical targets and reported findings to Vice President during supervisor daily huddles

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