AMINA ANWAR

Atlanta, GA Phone #: 404-***-**** ad2a9m@r.postjobfree.com LinkedIn: aminaanwar1

OBJECTIVE

An organized, communicative, and quick-to-learn recent IT graduate who is passionate about studying how to improve performance with valuable experience through highly motivated and talented analysis is seeking a full-time position to leverage and advance my analytical skills within a professional environment. I am eager to collaborate with a dynamic team to deliver cutting-edge, high-quality web solutions.

SKILLS

·Knowledge in Data Mining / Managing/Visualization, Data Analysis, Data cleaning, Research, Effective Presentation, Java, JavaScript (Nodejs, Vue.js), R programming, Git, JIRA, SQL.

·Operating System: Mac, OS, Windows

·Program/ Software: Proficient with Microsoft Access / Office /Excel/PowerPoint, Word Processing, Tableau, Pivot Tables, Google Analytics, and SAP Prediction Analysis

Soft skills:

·5+ years of experience in customer service, highly innovative, data management

·Excellent communication skills, highly collaborative / Productive / Innovative, analyzing driven data while paying attention to detail, being courteous and friendly, people person, and Strong client relations.

·Quick ability to learn and adapt to a new environment, be able to manage data.

·Effectively implemented and communicated daily workflow to fellow team members, increasing productivity.

EXPERIENCE

YARDI SYSTEM MAY’22- SEP’23

Technical Account Manager Roswell, GA

·Assist the Engineering and Programming teams while supporting software product customization based on client requirements.

·Uses problem-solving skills to troubleshoot application issues and follow up on matters requiring client research or information.

·Data-driven and demonstrated good working knowledge of metrics, KPIs, and SLAs and put them to practice in delivering results.

·Implement Yardi Suite software products by assisting SaaS clients with system implementation, training, and technical support.

·Creates write-ups for escalated issues, logs 120 cases per month, and generates documentation for issue resolution.

·Builds rapport with customers and completes set-ups with coordinated weekly calls.

·Perform system, business processes, and service reviews to recommend best practices.

·Contribute to a positive team environment and proactively help team members meet and exceed team SLAs, quality standards, and goals.

OFFICE DEPOT, INC NOV’20- APR’21

Tech Service Advisor Lawrenceville, GA

·Consulting with technicians about needed repairs and alternatives that can be offered in place of expensive repairs in IT Support

·Installed or downloaded Microsoft Office and anti-virus software on customers’ devices as requested.

·Developed documentation and logs of implemented solutions and generated and submitted reports.

·Coordinated data transfers between laptops and flash drives for over 100 customers, meeting all deadlines and achieving a 100% success rate.

·Being able to clean or change the hardware, CPU, RAM, and broken screens of any cell, tablet, or laptop.

Belk- Mall of GA MAY’19- OCT’20

Sales Associate Buford, GA

·Collaborated with cross-functional teams to launch a new product line, which contributed to a 35% increase in overall company revenue.

·Revamped sales training program, resulting in a 50% increase in conversion rates and a $1.2 million boost in monthly sales revenue.

·Streamlined daily operations by implementing new financial tracking systems, reducing errors, and increasing efficiency by 25%.

·Developed and executed creative promotional campaigns that boosted sales by 40%, resulting in a $150K increase in revenue over a six-month period.

PROJECT

NEXT STEP PLANNING APP

·Created an app for Android users using Flutter to stay organized using the Agile methodologies.

·Able to create/ delete tasks, sort them to one’s needs, and prioritize them with colors.

·Allowed the player to switch between modes and assign tasks using dates.

·Added the intensity of the task by choosing between low, medium, and high.

SAP HANA S4 CRYSTAL REPORT

·Created an SAP report using the ERP system on GBL bank-firm data using SAP S/HANA.

·Worked in a team environment to obtain experience with team management on an architecture modeling project.

·Develop and articulate an enterprise-architecture for an exemplary organization using one of the leading enterprise- architecture frameworks.

MAD MANSION GAME

·Contributed to all phases of the Software Development Life Cycle (SDLC) and programmed primarily on Model components.

·Took part in creating and writing the waterfall methodology for the project.

·Created classes with teammates using JAVA for the text-based adventure game!

EDUCATION

Kennesaw State University Kennesaw, GA

Master of Science in Information Technology Certification: Enterprise IT Management GPA: 4.00/4.00 Graduated: 2023

Georgia Gwinnett College Lawrenceville, GA

Bachelor of Science in Information Technology Certification: Software Developer GPA: 3.52/4.00 Graduated: 2021

CERTIFICATIONS

·Certified Enterprise IT Management MAY’23

·Certified SCRUM Master (CSM) JAN’22

·Google Data Analytics Certification NOV’21

·SAP Student Recognition Award MAY’21

·Microsoft Technology Associate (MTA) DEC’19

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