Mandi Brodfehrer

Louisville, KY *****

502-***-****

Job Function: Customer Service, Customer Service

Highest Education: 4-Year College Degree

Career Summary

I am looking to achieve an opportunity to further grow my career while utilizing over 21 years of hospitality, clerical and administrative experience to help increase revenues and improve profits for the company.

Work Experience

Customer Service Representative

Results-CX, Remote

May '21 – May’23 (2 Years))

05/2021-Present Answer incoming calls to be able to assist the customer/member. Place orders for the member/customer. Contact the store when there is an issue while resolving the problem immediately and effectively. Give customers/members their balance on their account. Help them with all their needs! The Goal is to be under 5 on the call and be given a great rating! US Census Bureau Jeffersonville, IN www.census.gov Tel: 812-***-****

Matching Technician

Census Bureau, Jeffersonville, IN

Mar '20 - Dec '20 (10 Months)

Matching Technician 03/20 to 12/20 Performed clerical matching on the proposed evaluations of the post enumeration survey. Matched information in cases that were not automatically matched in the computer-matching phase. Incumbent analyzed each case which had two sets of information. Determined why the case was not automatically matched in the computer- matching phase. Assisted in training lower grade staff. Quality Inn & Suites Louisville, KY www.qualityinn.com Tel: 502-***-****

Task Force General Manager

Nov '15 - Jan '16 (2 Months)

Task Force General Manager 11/15 to 1/16 Managed 119 Rooms with 2 meeting rooms while Quality Inn went through acquisition. Delivered positive and immediate responses to business support needs Designed departments specific training methods for payroll, accounts payable and receivables, budgeting, forecasting, inventory and weekly scheduling Signed new vendors while renewing contracts with previous companies Completed market analysis to implement revenue driven strategies and provided training to the management team on daily, monthly, quarterly and yearly financial reports Provided training on the policies and procedures following corporate standards and required certifications along with the new PMS system Enclave Apartments Louisville, KY www.theenclaveatbreckenridge.com Tel: 502-***-****

Head Lifeguard (Seasonal)

Apr '15 - Sep '15 (5 Months)

Head Lifeguard (Seasonal) 04/15 to 09/15 First Aid/CPR certified and Lifeguard Certified Achieved knowledge of rescue techniques to guarantee the safety of over 200 residents Engaged in social responsibility, leadership and quick decision making abilities in weather safety issues, chemical safety issues and foreseeing any potential human hazards Fairfield Inn & Suites by Marriott Jeffersonville, IN www.marriott.com/sdfjf Tel: 812-***-****

Assistant General Manager

Nov '14 - Mar '15 (4 Months)

Assistant General Manager 11/14 to 3/15 Duties included but not limited to multi-unit departmental employee training such as Front Desk and Banquet, employee scheduling, payroll, staff retention, monthly financial reporting, monthly financial critique Organized and conducted departmental employee meetings on a daily and monthly basis Performed inventory management the 78 Rooms Hotel with the one Meeting Space Ensured the safety compliance per health and legal regulations. Reduced employee overtime by 15% as well as employee theft whichever reduced F&B costs by 25% Quality Inn & Suites Louisville, KY www.qualityinn.com 502-***-****

Assistant General Manager

Aug '11 - Jul '13 (1 Year, 11 Months)

Assistant General Manager 8/11 to 7/13 Blankenbaker 119 Rooms with 2 Meeting Rooms Participated in the transformations of Jameson Inn, at the Fern Valley location, when the hotel changed ownership three times in less than a year. PMG to Channel Point then combined with Aimbridge Spearheaded the conversion of Jameson Inn to Quality Inn, at the Blankenbaker location Configured the property to Quality Inns specifications followed Choice Hotel International Standards and implemented and trained the General Manager, the front desk staff, the Executive Housekeeper and the Assistant Housekeeper on a new PMS System Managed the daily operations in addition to the payroll, accounts payable and receivables, budgeting, forecasting, inventory and weekly scheduling Provided daily and monthly reports to the corporate offices Trained on all new policies and procedures followed by the corporate standards and received the required certifications along with completed all management certifications, even completed the graded certifications and received all A's Reduced employee turnover ratio by 50% Outback Steakhouse Palm Beach Gardens, FL www.outback.com Tel: 561-***-****

Front of House Assistant Manager

Feb '04 - Sep '05 (1 Year, 7 Months)

Front of House Assistant Manager 02/04 to 9/05 Participated in the Pre-Opening and Opening of the restaurant Lead a team of 20 Employees per shift Provided specific training on each front of the house position Created a market and financial plan resulting in a revenue increase by 10% from previous year targeting forecast accuracy, reduced comps and Modeled a standard of service that increased customer loyalty Buckhead Mountain Grill Jeffersonville, IN

Owner

Training Owners, Louisville, KY

Jan '02 - Nov '21 (19 Years, 10 Months)

Training Owners with Canines Louisville, KY ad2a8m@r.postjobfree.com Tel: 502-***-**** Owner 01/02 to Present Train owners with unruly canines. Advise owners on how to train their canine on normal obedience. Show owners how to be the Alpha and Omega. Results-CX Remote Www.results-cx.com Customer Service Representative

Front of House Assistant Manager

www.eatatbuckheads.com

Mar '97 - May '03 (6 Years, 2 Months)

www.eatatbuckheads.com Tel: 812-***-**** Front of House Assistant Manager 3/97 to 5/03 Participated in the Pre-Opening and Opening of the restaurant Seats 1000 people at once plus has a banquet area that seats 300-400 people Delegated a team of 100- 60 people per shift, conducted daily shift meetings, coordinated employee scheduling with the daily sections for the servers, the hostesses. the bar area Established and implemented corporate control standards including food quality, looks, preparation, sanitation and service standards Determined staffing needs, including adding expeditor to ensure quality control; this resulted in a 70% reduction in compensated meals, reduced food costs and increased customer satisfaction by 34% Improved hostess procedures which resulted in reduction of staff by 60% Trained all front of house employees in the preparation for the restaurants opening Implemented a quality management program that increased customer satisfaction ratings by 56% Handled four other location openings throughout Louisville, KY and Bellevue, KY trained all the FOH employee

Education

Bachelor Degree '07 Business Management and Marketing

Florida Atlantic University

Dec '07

Bachelor of Arts in Business Management, Florida Atlantic University, 2007

Associate Degree '07 Psychology

Florida Atlantic University

Dec '07

Bachelor of Arts in Marketing, with an Associates in Psychology, Florida Atlantic University, 2007

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