Latasha Willams

Detailed oriented, efficient professional with over 10 years of experience

providing world class customer service. Excellent written and verbal communication skills. A team player, highly trustworthy, discreet and ethical. Willingness to get the job done.

2411 Sailors Way

Houston, TX 77073

713-***-****

ad2a7z@r.postjobfree.com

EXPERIENCE

Family Dollar, Houston, TX — Assistant Manager

May 2021- PRESENT

Assisting the manager in organizing, planning, implementing strategy, creating schedules

Coordinating retail store operations

Coordinate daily custer service operations (sales process, orders, payments etc)

Track progress (weekly, monthly, yearly) monitor and maintain inventorySupervise and motivate staff to perform their best ACS, Memphis, TN — Team Lead (Customer Service

Representitive)

Feb 2018 - April 2021

Answer inbound calls, process payments, resolve customer complaints. Maintain quality and monthly goals. Assist with training new agents, heavy data entry and provide world class customer service. FedEX, Collierville, TN— Auditor/purchasing Administrator Nov 2015 - Feb 2018

Audit usage of company card

Assist in preparation of reports and audits for senior/executive management

Ensure compliance with all applicable plans, polices and standards were meet.

Follow up on audit recommendations, process applications for credit line. Manage the buying of goods and services. Assisted with inbound calls. War Logistics, Southaven, MS - Shipping /Receiving Warehouse July 2012 -Nov 2015

SKILLS

MS-Excel, MS_PowerPoint,

MS-Word, Outlook

Operator, Max Agent,

Microsoft Teams, Ring

Central

HR attendance

Payroll Software

TKO, Kronos

AWARDS

Agent of the month, War

Logistics/ Genesis- Most

supportive Employee. Simos/

Williams Sonoma- Senior

Admin of the year

LANGUAGES

Lorem ipsum, Dolor sit amet,

Consectetuer

Scheduling,invoices, monitoring of product/ inventory Shipping clerk, great plains, true commers, operator, tester. Quality control, scanner, packer and warehouse support. Comfort Keepers, Memphis, TN - Caregiver

April 2010- July 2012

Cook, clean, driver,,provider aid/help

EDUCATION

Wright Business, Overland Park, KS

2002

Hickman Mills Senior High School, Kansas City, KS— Diploma

2000

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