Apryl L. Perkins

Customer Relations Specialist

ad2a7a@r.postjobfree.com

312-***-**** Mobile

217-***-**** Alternate

Danville, Illinois 61832

SKILLS

• Problem Solving

• Attentive Listening

• Empathetic

• Emotional Intelligence

• Adaptability

• Effective

Communication and

Written skills

• Detail Oriented

• Strategic Planning

• Customer Support

• Escalations

• Professionalism

• Friendly, Positive

Attitude

EXPERIENCE 02/2021-Present Remote Customer Relations Specialist, Insight Global-Illinois

• Under minimal supervision for the Illinois Department of Employment security, assess claimants service needs.

• Conducts benefit rights interviews and clarifies eligibility factors.

• Ensures full claimants' satisfaction in a consistent, friendly demeanor.

• Accurately and efficiently keeps record of claimant interactions, recording details of inquiries, complaints or comments, as well as actions taken.

• Handles high volume inbound calls regarding unemployment insurance inquiries from claimants, employers and stakeholders.

• Provides general information and guidance in line with operational procedures and guidelines of the Illinois Department of Employment Security.

03/2016-12/2019 Tele-sales Agent/Account Manager, TruGreen Lawncare-Illinois

• Maintained high quality assurance ratings in a high-volume call center setting with over 200 inbound/outbound calls per day, in a metrics driven environment.

• Stayed up-to-date with products and services available to customers and potential customers to generate business.

• Advanced data entry, office management, and escalations.

• Customer service inquiries, Payment captions, refunds and upsells.

01/2015-03/2016 Loan Operator/Account Manager, Lending Solutions LLC-Illinois

• Processed loan applications in compliance with over 300 credit unions and banks.

• Operated in a high-volume call center, providing the ultimate customer service experience.

• Demonstrated lending strategies and interacted with members and potential members to assess their needs.

Apryl L. Perkins ad2a7a@r.postjobfree.com

Customer Relations Specialist 312-***-**** Mobile

217-***-**** Alternate

Danville, Illinois 61832

Experience Continued

01/2015-03/2016 Loan Operator/Account Manager, Lending Solutions-Illinois

• Advanced data entry, document verification and credit report analysis.

• Responsible for ensuring the completion of applications. 06/2011-12/2014 Licensed Insurance Agent, Go Health LLC-Illinois

• Provided the ultimate customer experience.

• Took incoming calls from interested parties in a high-volume call setting to discuss applicable insurance plans.

• Educated callers by confirming public, private and confidential information of the products and programs.

• Qualified callers based on specific criteria for telephone enrollment.

• Maintained knowledge of products and services.

• Navigated through multiple system applications to fulfill caller's requests, updated info, and processed premium payments. EDUCATION Graduated 06/2004 Highschool Diploma, Hyde Park Career Academy-Chicago, IL Graduated 05/2010 Technical Certificate, Everest College, MAA-Marionette Park, IL

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