Julie Chance

*** ******* ******

Athens, Georgia 30605

706-***-****

ad2a78@r.postjobfree.com

Objective:

To leverage my extensive customer experience, empathetic listening skills, and proven track record of success in a Remote Customer Service role. Seeking an opportunity to provide exceptional customer service, resolve issues efficiently, and contribute to the overall satisfaction and loyalty of clients.

Education:

Medical Institute of Northeast Georgia

Braselton, Georgia

2018

Certified Phlebotomy Technician

North Georgia College

Dahlonega, Georgia

1990-1992

Associates In Business Administration

Experience:

The Nest, Contract Specialist/Store Manager

Peachtree City, GA

2010-present

*Welcome guests, provide hospitality and assistance to all clients entering store and purchasing online.

*Maintain a clean and safe environment for clients and coworkers.

*Provide excellent client service with proven ability in building lasting relationships and repeat clients.

*Accountable for daily bank deposits, cash flow, marketing incentives.

*Responsible for recruiting staff, completing new hire paperwork, scheduling, training and managing hourly employees.

*Supervise contract design projects at clients’ homes by staying within budget, inventory check, delivery and set up.

*Handle online sales orders by resolving order and shipping issues and providing technical support to clients.

Bernstein Funeral Home, Family Service Counselor

Athens, GA

2007-2009

*Wrote insurance policies for clients purchasing prearranged funerals, cremations and cemetery property.

*Assisted client families with the selection of burial products and cemetery needs.

*Answered multi-line phones, created and edited documents using MS Office.

*Scheduled client visits, pre-need funeral appointments, home visits with families following their loss, and prearranged funeral and cremation presentations.

*Organized, hosted luncheons and gave more than 25 presentations and provided brochures and materials about prearranged funeral/cremation products and services to groups of veterans, local club members, residents in area nursing homes and various elderly groups interested in making prearrangements.

*Corresponded daily via phone, email and written to clients, cemetery staff, funeral home staff, vendors, nearby funeral homes and other related businesses.

*Served as liaison between funeral director and clients with arrangement details and requests, support and empathy.

University of Georgia Survey Research Center, Administrative Secretary

Athens, GA

7/2001-12/2006

*Receptionist and secretary for high-volume department staff.

*Performed administrative support tasks using MS Office for creating and editing documents and spreadsheets.

*Answered phone calls using multi-line phone system and responsible for department email correspondence.

*Oversaw large survey mail outs and recorded participants’ responses from returned and completed surveys.

*Collected, sorted, distributed, and prepared mail for courier deliveries.

*Scheduled and submitted weekly payroll requirements for 30+ hourly employees.

*Completed new hire employee paperwork.

*Responsible for preparing and mailing large survey mail-outs.

Certification/License:

*Paraprofessional Assessment Certificate, Northeast Georgia RESA, #80005576

*Certified Phlebotomy Technician: National Healthcare Association, #Q7L7Y6M6

*FEMA Emergency Disaster Preparedness Course Completion

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