SUMMARY

I have worked as an HR Specialist, and Generalist for the Past 20 years. I am knowledgeable in all aspects of Human Resources including State and Federal Rules and Regulations, OSHA, Benefits, and Evaluations, Onboarding and Training. I worked for 7 years in Mortgage Processing and Team Lead Assistant allowing me to serve the public and enhance communication on all professional levels of Employers from Staff to Upper Management, and outside Vendors such as Attorneys, Appraisers, Title Companies, Benefit Advisors, Creditors and Financial Institutions

CORE COMPENTENCIES

Microsoft 10, word, excel, PowerPoint, Outlook, Zoom, Teams, CRM, ZOOM, The Box, solved (HRIS). Internet and Business Research, Encompass, Mortgage Express, Citrix, Zenly, and Open/Close. EXPERIENCE

MAY 2022 – MAY 2023 ONE STEP BEYOND, INC, HR Generalist

Generating official internal documents such as offer letters, appointment letters, salary slips and warning letters.

Created onboarding plans and educating newly hired employees on HR policies, internal procedures, and regulations. Conducted exit interviews, new hire interviews and reporting for statistical information on Hiring procedures and maintaining employee information.

Criminal History Background Checks and submitting to appropriate organizations to complete background check.

Maintained physical and digital files for employees. their documents, benefits, Training, Evaluations, and attendance records. Run monthly reports to ensure training is current and not expired, if expired email Staff and their Supervisor with information to take needed training.

Creating employee engagement plans, getting necessary budget approval, and initiating activities.

Collaborate with outside vendors, upper management, and employees to maintain training and benefits standards conscripted by authorities.

Set up 30, 60, 90-day, Mid-Year and Annual Evaluations collaborating with the Vendor for iSolve to set up 360 reviews.

Taking appropriate disciplinary action against employees who violate rules and regulations and addressing employee grievances.

JANUARY 2003 – JANUARY 2023 UNITED STATES ARMY AND ARMY RESERVES Human Resource Specialist/Personnel Accountability/Human Resource Management

Accountability and recording for over 10,000 Soldiers throughout Military Career with less than 2% error rate, using excel and reports from lower commands and higher commands.

Initiate and complete required training, HR paperwork, promotions, benefits, and various soldier activities.

Prepare and process recommendations for awards and decoration, update, and coordinate request for evaluations, including responding to evaluation inquiries, monitor requests for promotion, including promotion declinations, reconsiderations for promotion, and arrange for reductions and removal boards for soldiers.

Prepare and monitor requests for reductions, transfers, and discharges.

Prepare and monitor requests for identification cards, tags, leaves, and passes, line of duty determination, type of orders for temporary duty, and travel, personnel processing, personnel accounting, strength management, transition processing and Unit administration. October 2021 to February 2022 Pilot Mortgage LLC

Loan Officer Assistant/Team Lead

Analyze 10 to 15 Loan applications, including Analysis of borrower’s income, assets and credit making sure they meet Underwriting Criteria per day.

Verification of Customer Application uploaded to Zenly Site and entered loans in CRM from Zenly Site then call customer to verify Application information complete.

Prepare loan documents, set up loan files, follow-up with requests for supporting documents and Assist Customers with questions and follow-up for outstanding documents.

Maintain Loan Officer Pipeline, manage and track progress of files with Processor Team, Loan Officers, inform of any deficiencies or missing information and supporting documents.

Run Credit Checks, Verify Property Addresses in USPS, verify Taxes and upload property information to CRM customer file.

Review Financial Statements, Tax Returns, Credit Reports for Applicable (DTI/LTV, Housing Ratios) property evaluations and various home loan deciding factors. MARCH 2021 – October 2021 ONE AZ CREDIT UNION

Mortgage Loan Processor/Contract

Maintain Loan Officer Pipeline, manage and track progress of files with Processor Team, Loan Officers, inform of any deficiencies or missing information and supporting documents.

Run Credit Checks, Verify Property Addresses in USPS, verify Taxes and upload property information to CRM customer file.

Review Financial Statements, Tax Returns, Credit Reports for Applicable (DTI/LTV, Housing Ratios) property evaluations and various home loan deciding factors.

Prepare loan documents, set up loan files, follow-up with requests for supporting documents.

Assist Customers with questions and follow-up for outstanding documents. MARCH 2013 -MAY 2019 JP MORGAN CHASE/CHASE MORTGAGE Client Care Specialist/Loan Processor

Managed over seventy-five accounts for Default Mortgage Assistance and Loan Processing for Refinance and Purchase; negotiated default handling and completed solutions, right party contacts and sending to Underwriting and Closing. maintaining at least 100% in each category monthly.

Interact and assist Mortgage customers with Default, purchases, and refinancing loan processing for FHA/FMHA/VA Harp, and Jumbo Loans

Gather and analyze government documents, financial records, and online data base systems for initial Underwriting review, document accounts, and file Maintenance, Research customer files in banking pipeline with over one hundred clients and calling 30 to 50 clients daily, explaining options for Mortgage refinance, purchase, or Default resolutions, explaining documentation needed for approval.

Monitor and update Banking System information in banking system with documentation required and verify with the client we have received all required documentation.

Process underwriting decisions, determine any specialty needs per the situation following FDCPA rules and Regulations.

Completion or 29 to 30 loans per month from start to funding. Scheduled closings within 10 to 20 days of loan reaching the pipeline.

EDUCATION

University of Phoenix

2008 Bachelor of Business Administration and Management CERTIFICATIONS

2013 NMLS

2022 Veterans at Work Certificate

2022 Inclusive Leadership Certificate

2022 Member of SHRM Network

2022 Secret Security Clearance

2022 Maricopa County Notary

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