MAHESH RAMAN

Cell: 954-***-****

Email: ad2a6o@r.postjobfree.com

SUMMARY:

Pro-active, performance-driven professional with close to 27 years of progressive expertise in leadership and problem solving for Insurance, BFS, Travel and Telecommunication industries.

Versatile, innovative and loyal management professional able to see the “big picture” while staying on top of all the details.

Successfully delivered complex mission critical digital projects and programs for clients in Java, .Net and Mainframe environment. Proven success in managing cross functional, cross cultural teams and aligning technology processes and services with business goals.

Initiated and drove significant changes in the PMO by adopting Scrum and Agile Methodologies in order to increase productivity, minimize waste, reduce time-to-market and improve overall customer satisfaction.

Organized and facilitated daily scrum, sprint planning & review meetings. Tracked and communicated sprint burndown & product/release burndown progress.

Expert in Client Relationship Management, Consulting and Delivery Management, Account Inception, Strategies Execution and building long term client relationship.

KNOWLEDGE AREAS

IT alignment, IT Strategy and Vision Formulation, Gap analysis, Investment Prioritization, Planning, IT Transformation and Modernization, IT enablement to support business capabilities, IT Optimization and Global IT management, Risk Analysis

PRODUCTS:

GEAC – Financial product developed by Dunn & Bradstreet pertaining to AP, GL & FA

COGEN – Insurance product developed by Continium, pertaining to Property & Casuality

INGENIUM – Insurance product developed by Solcorp, EDS pertaining to Life

WYNSURE – Insurance product developed by Wyde, Mphasis pertaining to Life & Annuities

POLICY 2015 – Insurance product developed by Majesco pertaining to Specialty property

TECHNICAL SUMMARY

Platforms/Frameworks: J2EE, Weblogic, API, GUI, Angular, IBM Mainframes, SOA Web Services (SOAP & REST), Springboot Microservices, Kubernetes, Docker, CI/CD, Devops, Cloud AWS Access, Azure, E-Commerce

Operating Systems: Windows, UNIX, MVS/TSO

Databases: Microsoft SQL Server, Oracle, DB2, MS, Lotus Notes

Technology Stack: Java, .NET, Cobol, Easytrieve, JCL, REXX, C, C++, XML, WSDL, PL/SQL, REACT, Vaadin API, IoT, HTML, CSS, PowerPoint, Word, Excel, Visio and Project, EVA, VSAM, FileAid, OMEGAMON, XMODS, EDI, GENTRAN, ChangeMan, INSYNC, MQSeries, Xpeditor, InterTest, SmartTest, Hiperstation UML, Rational Tools (Clear Case & Clear Quest), Requisite Pro, Quality Center, JIRA, Confluence, Version One, Rally, Quickbase, SharePoint, REMEDY, ServiceNow, CVS, Subversion (SVN), SoapUI, XmlSpy, CLARITY.

Methodologies: SDLC, ITUP, RUP, Waterfall, AGILE, SAFe, PMBOK, XP, CRM

Compliance Tools: PCI, SOX, COBIT, ISO, SNOW, ITIL.

EDUCATION:

BE, Computer Science and Engineering, SRM University, Chennai, India, 1995

AWARDS & RECOGNITION

ACE Award for Breakthrough growth of the year for exemplary contribution @ Mphasis

Delivery Excellence Award for going Above and beyond expectations @ MerchantE

Outstanding Contribution Award towards Delivery and exceeding Client expectations @ AIG.

Excellence Award for successfully completing the NGA Transformation project @ Amex

Extraordinary Performance Award for successfully transitioning the British Telecom project

Award in recognition of work accomplished by the Quality Assurance Team @ Farmers

EXPERIENCE:

Mphasis, Atlanta, GA Sep 2021 - Current

AVP, Senior Delivery Manager

Description: Responsible for managing the Individual Solutions Technology Group that includes multiple platforms specializing in Field Facing, Enrolment, Contracts, Under Writing & Payments. Set up a GOM to provide 24/7 L2 & L3 Production support and maintenance across the entire portfolio.

Responsibilities:

Responsible for planning, leading, organizing, and motivating the Agile scrum teams

Achieve a high level of performance and quality in line with program standards responsible for software delivery using agile methods in a fast-paced environment spanning multiple business divisions.

Provide the right balance of agility and predictability by using agile development approaches to fit large, complex, mission-critical, enterprise-level projects with appropriate planning.

Involve extensive interaction with customers, senior stakeholders, management and third party sub-contractors

Serve as single POC for senior executives to keep a pulse on the project delivery with risk and progress reporting.

Implemented ServiceNow to funnel all requests to help standardize and report metrics.

MerchantE, Alpharetta, GA Jan 2020 – Aug 2021

Director, Senior Delivery Manager

Description: Responsible for building the Hosted Payment Page (HPP), that provides merchants with an enhanced payment tool during the checkout process and enhancing the Invoice Pay link application that will help speed up the overall collection process. Merchants can download and integrate into their e-commerce site.

Responsibilities:

Leading multiple scrum teams using a variety of agile tools and techniques and lean practices in successfully delivering the products using the agile project management methodology.

Ensure the team keeps a delivery and learning cadence and right level of collaboration that helps to remain focused on delivering value against the product vision whilst highlighting the risks to the C-level folks.

Work with the Agile coach to ensure sound practices are being followed and value is being optimized at every stage of software delivery and responsible for a broader range of activities related to process and delivering value.

Help the product teams deal with multitude of stakeholders by keeping connected and informed with the right level of communication.

Work with Dev team and Management to champion, establish and create a CI/CD culture of “Devops”.

Equifax Systems, Alpharetta, GA. May 2018 – Dec 2019

Delivery Manager

Description: Led the Auto Gen program by building predictive models based off the Data assets after understanding Consumer Purchase considerations thereby helping OEMs, Dealers and Agencies to best find in-market consumers and optimize those leads in the most efficient and effective manner.

Responsibilities:

Provide periodic updates on department activities and initiatives to Management, Board of Directors, Stake Holders and Audit committee as required.

Ensure Programs are defined, tracked, delivered on-time, within budget, and to an agreed-upon quality/scope.

Provide technical and analytical guidance to Project Managers and act as an Internal Consultant, advocate, mentor and change Agent.

Document and share the vision of the product with stakeholders.

Provide outstanding services and ensure customer satisfaction.

Weekly / Monthly Status Reporting of the progress of the projects to the VP / Stakeholders for the Clients.

Verizon Telematics, Atlanta, GA Jun 2016 – Apr 2018

Agile Delivery Manager

Description: Leading the OEM program that includes managing critical multimillion-dollar projects with the Toyota OEM Partner. As part of the Merger and Acquisition managing the various work streams in successfully completing the Integration of the new acquired companies with Verizon by having a defined set of processes and performing the functions needed in a collaborative, efficient and productive way.

Responsibilities:

Work with M&A organization and SME’s to execute operational diligence for all acquisitions.

Develop detailed integration plan with milestones and key deliverables and ensure smooth transition from due diligence to integration.

Incorporate effective change and risk management controls

Manage the core functions of the integration effort and provides structure for the overall integration delivery.

Conduct Day One readiness assessment prior to go live and execute post-signing integration kick-off meetings.

Provide periodic updates to the Management and the M&A Steering Committee.

Evolve enterprise-wide IT project and program management practices, governance standards, processes, training and metrics.

Collaborate with Business and work with various teams to prepare RFP’s and proposals for new opportunities.

Ensure processes are flexible and scalable enough to evolve with our business while assuring appropriate governance.

Prioritize release planning using Product Backlogs and Scrum Backlogs and prepare the Timeline and estimate for the program from a scope, cost and schedule perspective and share the project allocations and skills in a timely manner for effective staffing.

Organized stakeholder feedback in User stories and facilitated Scrum ceremonies/Cadence meetings- Sprint planning, Daily stand-ups, Reviews, Retrospectives, Release planning, Product and sprint backlog grooming and Sprint demos

Mphasis, Majesco, Atlanta, GA May 2014 – May 2016

Agile Delivery Manager

Client – Hallmark Financials, Texas Farm Bureau, Dallas Fort Worth, TX May 2015 – May 2016

Client – AIG Benefit Solutions Group, Neptune, NJ May 2014 – Apr 2015

Description: Led the customization and implementation of Majesco’s P&C insurance product for personal, commercial life and specialty markets for their Insurance clients that will drive profitability and enhance Customer Experience and improve returns. Successfully led the Wynsure product implementation that included Life & Annuities, AD&D and Workers Compensation for the AIG Benefit Solutions Group. Manage portfolios ranging from $5M to $15M including P&L responsibilities Responsible for overall Strategy, Delivery, Business Transformation and Relationship Management.

Responsibilities:

As a single point of contact manage the Client communications and responsible for the Account and Delivery.

Align the sales proposal, client expectations, Legal (Contract), Finance (Billing), and scope to ensure solution is effectively understood by all parties in terms of the solution to be delivered

Collaborate with the senior executives in identifying new opportunities and work with various teams to prepare RFP’s and proposals and successfully convert them to projects.

Understand Client needs and identify new business opportunities and successfully convert them to projects thereby growing the Account and increasing the revenue.

Negotiate business contracts and costs with customers and develop Business proposals / customized programs to meet Client needs and close out business.

Develop technology roadmaps and plans to ensure ongoing viability, business efficacy and cost effectiveness of key technologies.

Provide leadership to cross-functional teams to deliver projects on time, budget and quality

Coordinate with all impacted business processes to support the transition from sales to delivery and from delivery to operational support

Provide periodic updates on department activities and initiatives to Management, Board of Directors, Stake Holders and Audit committee as required.

Weekly Reporting of the progress to Senior Leadership, Sponsors & Key Stakeholders.

Manage risks – identify, perform qualitative and quantitative analysis, plan responses.

Successfully managed a team that included 40+ offshore (India & France) and 30+ onsite.

Provide leadership to cross-functional teams to deliver projects on defined triple constants.

Involved in the recruitment process and performance appraisals.

Cognizant Technology Solutions, Teaneck - NJ Jan 2010 – Apr 2014

Agile PMO Manager

Client – First Data Corporation, Coral Springs, FL

Client – American Express, Phoenix, AZ

Description: As part of BFS leadership team with 100 Million annual revenue and over 1000 employees plan engagements within constraints of delivering on time, budget and scope objectives, including acquiring resources and coordinating efforts.

Responsibilities:

Responsible for leading transition, managing relationships, delivery, driving client satisfaction and enabling robust governance of Cognizant industry standards.

Demonstrated outstanding leadership consistently scoring 90% or greater on Client Satisfaction surveys distributed to study engagement managers for project initiation, monitoring & closeout phases.

Build a common set of practices, principles and templates for managing projects and setting standards on how to run the projects

Delivered executive presentations architecture road maps, technology initiatives and POC’s.

Track the progress of the projects executed in Agile by developing an integrated project plan outlining the tasks and work efforts, dependencies, milestones and critical path in detail and using Burndown Charts and Scrum Task Boards.

Manage IT PMO function and subordinates, including their project assignments.

Managed and implemented data center migrations for new infrastructure demand requested by the application teams.

Serving as the conduit for corporate IT Infrastructure and point of escalation.

Develop project management plans, WBS, Activity Lists for strategic projects.

Manage risks – identify risks, perform analysis, plan risk responses

Manage client relations, organize and lead pursuit teams and proposal development process.

Deliver continuous improvement proposals within the PMO process to drive simplification and increase value add of our PMO processes and team.

Participate in staff recruitment, retention activities, performance reviews and training needs.

Kaltech International, Duluth, GA Sep 2007 – Jan 2010

Program Manager

Client – Southwest Airlines, Dallas, TX

Description: Managed the Southwest Airlines Loyalty Program and led a team of 50 people, internal personnel and multi-vendor teams in a matrix organization and successfully delivered the Rapid Rewards conversion. The Budget was 4M.

Responsibilities:

Plan and organize goals for releases for the Rapid Rewards portfolio.

Spearheaded the requirements gathering, business analysis, technical design, development, deployment and conduct Tollgate presentations.

Streamline the development process to help meet customer needs. Remove roadblocks.

Provide leadership to ensure team success and help team members achieve project goals.

Document and share the vision of product with stakeholders and incorporate their feedback.

Ensure product delivered met customer needs

Facilitate difficult decisions. Manage project risks.

Engaged with multiple business units on infrastructure requirements to meet data center infrastructure demand

Identifying resources and allocating of tasks and monitoring daily work efforts.

Weekly Reporting of the progress to the Director, Sponsor and Business Owner.

Track the progress of the projects by developing an integrated project plan outlining the tasks and work efforts, dependencies, milestones and critical path in detail.

Ensure application delivery with superior quality for the new Rapid Rewards Database for Loyal Members and compliance to PCI regulations.

Develop and manage the BCP’s and assist in driving the Knowledge Management process.

Patni Computer Systems, Cambridge – MA Mar 2005 – Sep 2007

Senior Project Manager

Client – State Farm Insurance, Bloomington - IL

Description: Managed the Enterprise Oversight of Financial Reporting Controls (EOFRC) program in conjunction to the Sarbanes Oxley Act concerned with Section 404 to help ensure reliable financial reporting. The total budget was 5 Million.

Responsibilities:

Conduct meetings with Business Sponsors and the Key Stake holders and update them regularly on the status of the project.

Identify candidates capable of delivering an optimal solution based on the Evaluation Criteria.

Interviewed business users to gather business requirements. Organized and moderated workshops for focus groups.

Review the Testing Strategy, System / Acceptance Test Plans and the Test Cases for testing the tools short listed.

Recommend a product from the list of short listed candidates.

Involved in hiring, performance management, mentoring and performance appraisals.

Zensar Technologies, Pune, INDIA Aug 2003 – Feb 2005

Technical Project Manager

Client – British Telecom, Cardiff, UK

Description: Overseeing the complete transition of the Automated Supply Chain (ASC) system and providing development, maintenance and 24/7 Production supports.

Responsibilities:

Defining the Transition approach and prepare the detailed KTRT Transition Plan and monitor the overall Transition progress.

Understanding the System & Studying the Functionalities of all the applications.

Coordinating with the offshore team and imparting the knowledge base and taking care of 24/7 Production supports.

Leading a Pre Sales Team set up for targeting the Insurance product companies and developing competency strategies.

Involved in hiring, mentoring and performance appraisals.

Prior Experience:

Datamatics America Inc, New York - NY Feb 1997 – Jul 2003

Business / Systems Analyst

Client – Solcorp, Mississauga, ON

Client – Bank of America, Charlotte - NC

Client – Farmers Insurance, Los Angeles - CA

Client – Nationwide Insurance, Columbus - OH

Client – Computer Science Corporation, Austin - TX

Description: Customizing INGENIUM, a life insurance product developed by Solcorp to suit to Aflac’s specification. Customizing COGEN, a P&C insurance product developed by Continuum, CSC and implement it to various Insurance clients. Understanding GEAC, a financial product developed by Dun & Bradstreet and implement it at Bank of America.

Responsibilities:

Studying the INGENIUM/COGEN Insurance Products and customizing as per Client’s needs.

Studying the GEAC financial package and transitioning all the functionalities to offshore.

Coding, coordinating the testing activities and provide 24/7 Production support

Fuzzy Logic Technologies, Chennai - IN Jan 1996 – Jan 1997

Programmer

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