Terrence D. McElhaney

Arlington, VA * ad2a69@r.postjobfree.com * 706-***-****

Work History

Cyberbahn Federal Solutions Project Control Specialist / Project Lead December 2021 – June 2023

Arlington, VA

Government Agency/Customer: Department of Transportation (DOT)

Managed and led two consolidated teams as Project Lead - Field Report Review/Annotation and Creation of Analytics for monthly analysis for the National Highway Transportation Safety Administration (NHTSA).

Facilitated and led weekly SCRUM meetings with members of two teams that consisted of a two person call center Helpdesk team and a five person Field Report Review team. These meetings were held to provide updates, ensure productivity, discuss and resolve any team member issues, or assign additional tasks as needed.

Approved pay period timesheets, Paid Time Off (PTO) requests, travel expense reports; ensured team members were up to date regarding training, certifications, and benefits.

Provided digital analytical statistics documenting team wide field report processing and production, on monthly and weekly reports.

Provided leadership, supervision, and guidance to ensure that coverage was adequate to maintain productivity, as team processed and reviewed digitized documentation from vehicle recall field reports.

Enhanced relationships between Helpdesk, Field Report Review teams, and customer by acting as liaison as issues arise.

Ensured that the Helpdesk call center team had the resources needed for success as they were contacting various manufacturers, adding additional contacts, answering correspondence and providing step by step guidance to various nationwide manufacturers.

Additionally, utilized MS Teams, Office, Adobe Acrobat, and SharePoint throughout project.

Longevity Consulting Technical Writer/Editor 2019 – 2021

Arlington, VA

Government Agency/Customer: Department of Transportation (DOT)

Reviewed and edited MS PowerPoint/Word training modules for Department of Transportation (DOT) Federal Motor Carrier Safety Administration (FMCSA) National Training Center (NTC). Reviews conducted for content accuracy, rhetorical clarity, grammatical precision, and formatting consistency. Adobe Acrobat along with MS Office suite utilized to create and edit additional documentation.

Reviewed and edited exams for consistent aesthetics and formatting; additionally performed quality control testing to ensure online tests functioned properly.

Provided administrative support to Instructional System Design (ISD) staff in the form of writing select meeting minutes, conference room set up and managing printed material placement, consolidating comments from Subject Matter Experts (SMEs) during meetings as final training modules are reviewed.

Arranged meetings with ISDs and SMEs to ensure documentation clarity.

Provided administrative assistance for in-person events and conferences held at DOT’s NTC offices in Arlington VA, tasks included distributing documentation, taking notes of training manual changes, and meeting space set-up.

Edited and reviewed additional documentation such as Standard Operating Procedures (SOP) documents regarding various roles and responsibilities for NTC staff.

ALTA IT Services Documentation Specialist / Technical Writer Summer 2018

Bethesda MD

Government Agency/Customer: Department of Defense (DoD)/Department of Navy (DoN)

Edited, updated, and formatted existing Standard Operating Procedures (SOPs), standard Installation Procedures (SIPs), test plans, user guides, administration guides, requirement documents, along with other project documentations for the Navy Bloodborne Infection Management Center (NBIMC) program.

Work was performed on customer site at Walter Reed National Military Medical Center.

Maintained, edited, wrote updates for publishable SOPs in SharePoint repository.

Inventoried and audited equipment throughout office and hospital data center including desktop computers, mobile devices, laptops, firewalls, and servers storing and transmitting highly sensitive patient.

Performed research duties as needed, including interviewed Subject Matter Experts (SMEs) to ensure the accuracy of existing documentation.

AlphaSix Corporation Quality Control (QC) Analyst / Technical Writer Spring 2017 – Spring 2018

Arlington VA

Government Agency/Customer: Department of Justice (DOJ)/Drug Enforcement Agency (DEA)

Edited and reviewed policy documentation regarding cyber security for the Department of Justice (DOJ) at Drug Enforcement Administration (DEA) headquarters. MS Office and Adobe Acrobat utilized.

Processed security violations including: writing and drafting memos to regional directors, monitoring management approval status, placing all necessary data onto Information Securities SharePoint and uploading documentation to the agency wide intranet and updating the SharePoint repository.

Granted site permissions as administrator for SharePoint archival repository and intranet sites.

Answered and researched security and policy questions from various DEA personnel.

Developed team weekly activities report as contract deliverable, to ensue Statement of Work compliance.

Align Staffing / Washington DC Charter Schools Substitute Teacher 2016 – 2017 school year

Washington, DC

Provided instruction to K-12 students for DC Charter schools, working across all grades and backgrounds.

Served as a dedicated aide for special needs students in both blended and separated classroom settings.

Abbtech Quality Assurance (QA) Analyst / Technical Writer Summer 2015 – Spring 2016

Arlington, VA

Government Agency/Customer: Department of Defense (DoD)/Office of the Pentagon

Provided documentation quality assurance and administrative services, for the Office of the Pentagon; Department of the Army; Joint Services Provider (JSP); as a subcontractor.

Edited and reviewed documentation for the on-site team; this included white papers that were part of the research and information gathering phase of the Software Development Life Cycle (SDLC), with limited exposure to the testing phase; utilized waterfall methodology.

Reviewed, researched, and fact checked white papers covering various topics including: IP Mobility, VMware, and Automatic License Plate Recognition (ALPR) for Pentagon Police.

Wrote weekly status reports using inputs from team leads. Made inquiries with team leads to ensure accurate information. Ensured proper formatting per Team NCI and Pentagon protocol, standards, and guidelines.

Silver Rhino Technical Writer / Business Analyst Summer 2014 – Winter 2015

Arlington, VA

Government Agency/Customer: Department of Defense (DoD)/Veterans Affairs (VA)

Managed documentation and deliverables for the Health IT Standards and Interoperability Division within the DoD/VA Interagency Program Executive Office (DHMS PEO). This included providing program management support for weekly and monthly reporting, manual and white paper editing/review, SharePoint documentation, archiving, and management, PowerPoint presentations for the Program Manager (PM) and customer, reviewed Change Management (CM) documentation for DoD compliance.

Wrote minutes for software development meetings, as the DHMS PEO worked towards goal of veteran/active duty military health file synchronization throughout DoD and the VA.

Freeman International Consulting Proposal Analyst (Freelance) Winter 2013 Spring 2014

Alexandria, VA

Government Agency/Customer: Foreign Agricultural Service (FAS)

Edited outgoing international Request for Proposals (RFPs) for the Pecan industry, served as a member of a four-person review panel in support of several pecan marketing programs funded by FAS.

Provided research assistance for international pecan market assessments.

TJ Westlake Technical Writer January 2013-June 2013

Sterling, VA

Government Agency/Customer: Department of State/Consular Affairs (CA)

Wrote and edited IT related documentation for Harris Corp./ US State Department Consular Affairs (CA).

Provided input that streamlined internal documentation process which updated and overhauled team’s outdated style guide

Wrote new content and verbiage for for State Department beta web site Help section. New copy highlighted new equipment used by Embassies and Consulates worldwide, including passport scanners and fingerprint readers.

After writing documentation, conducted instruction testing in a lab setting to ensure quality of written User Manuals and Testing Guidelines.

MicroTech/OBXtek Technical Writer 2010 – 2013

Vienna, VA

Government Agency/Customer: Department of Defense (DoD), Government Services Administration (GSA)

Provided writing and editing services for CACI and US Navy, along with business documentation services for US Army and GSA. Work performed on site in Fairfax VA, Washington DC, and Herndon, VA.

Coordinated team Peer Reviews, but often edited 20-25 documents per month..

Edited documentation for various areas including IT-related training manuals and software user guides.

Wrote policy documentation and later taught new policy to team members via training seminars / webinars.

Maintained and archived files within SharePoint site as administrator.

Utilized Adobe Acrobat and MS Office suites including MS Publisher.

Coordinated and tracked required DoD training requirements using MS Excel, and ensured that all team members completed Government mandated training.

Base One Technologies Technical Writer Summer 2010

Chantilly, VA

Government Agency/Customer: Department of State

Transferred software test scripts and requirements from MS Word to IBM Rational using Requisite Pro.

Performed quality control to ensure information was transferred correctly for the purposes of software testing.

ITT Corporation Technical Writer 1 / Business Analyst 2008 - 2010

Arlington, VA

Government Agency/Customer: Department of Defense (DoD)/US Navy

●Edited and proofread technical manuals and MIL standard documentation in accordance with DoD policies.

●Editorial changes incorporated into manuals used on US Naval ships and submarines.

●Initiated projects in the DoD Acquisition Streamlining and Standardization Information System (ASSIST) online database, and updated format documents to MS Word templates.

Muscogee County School District Substitute Teacher 2007 – 2008 school year

Columbus, GA

●Provided supervision and assistance to students in grades K-12.

●Utilized limited linguistic abilities to teach students in middle school Spanish classes.

Infantry Magazine Editorial Intern Summer semester 2007

Fort Moore (formerly Fort Benning,) GA

●Reviewed military-related literature in the Infantry Library, and provided research assistance for the autobiography of World War II veteran, Col. Bob Nett.

●Published book review for “The Longest Night” in the September – October 2007 issue of Infantry Magazine.

Education

Columbus State University, Columbus, GA

Bachelors of Arts in English – Professional Writing Concentration 2007

Published Works

Infantry Magazine September-October 2007

Book Review- The Longest Night - The Bombing of London

Atlantic Publishing February 2008

Book Review- The Home Mortgage Book

Book Review- How to Read and Understand Financial Statements

Book Review - How to Open & Operate a Financially Successful Retail Business

ITT Corporation 2008-2010

Documents completed and published (Unclassified) include: MIL-DTL-16377/42B, MIL-DTL-16377/77, MIL-DTL-16377/78, MIL-DTL-16377/79, MIL-DTL-16377/80, MIL-DTL-16377/81, MIL-DTL-16377/82, MIL-DTL-16377/83, ASTM F1000 (notice form), ASTM D2073 (notice form).

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