WANDA I. ELSAEIDY, CLC

Certified Life Coach

*** ******* ******

Los Angeles, CA 90049

347-***-****

ad2a5m@r.postjobfree.com

LIFE COACH / ADMINISRATIVE EDUCATOR

PROFESSIONAL PROFILE:

A dedicated human service professional with unparalleled success in all areas of program/project management, one-on-one/group counseling, stress/conflict management, career guidance and troubleshooting (analysis, interpretation, resolution) applying strong analytical, organizational and interpersonal skills. Demonstrated ability in managing smooth operations under demanding conditions and time constraints. Performs a wide range of administrative functions (report preparation, bookkeeping, “back office” auditing. A creative problem solver who “sees the big picture,” masters the details and achieves immediate and long-term operational objectives. Regarded for work ethic, integrity, “people” skills and sensitivity.

Core Competencies:

Critical Thinking * Culturally Sensitive * Spanish (fluent) * MS Office Suite

Relentless Advocate * Psycho-Social Assessment * Human Development * Type 62 wpm

Counseling & Guidance * Conflict Resolution * CPR * Internet Applications

EXPERIENCE:

LIFE COACH & REMOTE EDUCATION SPECIALIST, Rising Ground (a full service wellness and career advisement group), Yonkers, NY, Bronx, NY 2019 - Present

Serves as the primary contact for new participants establishing such a strong rapport so that individuals request and only want to deal with their home care coordinator to facilitate development.

Establishes trusting relationships with individuals from diverse cultures, backgrounds and status groups promoting a professional and welcoming atmosphere that enhances service quality; recognized as “fun to work for and fun to work with.”

Promoted, planned and teaches a curriculum on teen dating, violence and teen pregnancy – how to identify characteristics and then take remedial action.

Improves participant’s basic reasoning capabilities helping them to enjoy a fulfilling and satisfying life.

Performs crises intervention for individuals with chronic emotional and behavioral disturbances resulting in family reunification and stress reduction helping them to enjoy a satisfying life; overcoming domestic violence and bullying.

Designed “best practices” policies for work competencies and grievance procedure negotiation.

“Stay-at-Home Mom” 2016 – 2019

ADMINISTRATIVE ASSISTANT, VIADECK, RASKIN & CLARK P.C. (an international labor and employment law group), New York, NY 2012 – 2016

Recruited for a principle role to transform a disorganized front desk and administrative department into a smooth functioning and revenue-producing unit by implementing tight formats, policies and procedures.

Personally managed the lead counsel’s calendar and meeting appointments coordinating client consultations and department conferences setting up “look ahead” schedules.

Salvaged thousands of dollars in potential lost accounts by immediately resolving old, unheeded client concerns – known for ability to listen and not just hear what an individual says.

Collaborated with attorneys in translating client documents into Spanish establishing key working and trusting relationships.

Maintained and processed weekly payroll for 30 full-time employees.

Regarded by management as a “…dedicated no-nonsense get-it-done-now-and-right” professional.

Ensured that all petty cash and departmental expenses were kept within established guidelines.

CLIENT SERVICE ADMINISTRATOR, BANKERS TRUST COMPANY, New York, NY 1990 – 2012

Chosen off-campus hired as a data-entry operator and then promoted quickly to organize and supervise 30 custodial and warehouse accounts valued at over $50,000,000.

Ensured that all off-site collateral document reviews as custodial / trustee for Credit Suisse were completed on time and under budget eliminating thousands of dollars in potential federal fines.

Directed the training and of new hires (mortgage processors, customer service staffs) and the cross-training of existing employees in effective product knowledge and product technique – able to step in and resolve difficult situations.

EDUCATION / SPECIALIZED TRAINING:

Certified, Life Coach, Life Purpose Institute, San Diego, CA

B.A., Forensic Psychology, John Jay College of Criminal Justice, C.U.N.Y., New York, NY

A.A.S., Paralegal Studies, the New York Career Center, New York, NY

Clinical Polyyagal Coach, Deb Dana’s Foundation, Polyvagal Informed Practice, New York, NY

Certificate(s), “Team Building,” Code-of-Conduct,” “Anti-Corruption,” Bankers Trust Academy, New York, NY

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