Simone Nelson

*** ******** *** *********, **

201-***-**** ad2a55@r.postjobfree.com

CAREER PROFILE

Experienced leader with an extensive 20+ year career of delivering customer solutions. Passionate about developing meaningful relationships between myself and the customer to accomplish business objective and growth. Highly efficient with a wide range of organizational functions, staff management and day to day operational services and issues. Work in an environment with shifting priorities and able to pivot and triage issues and proffer solutions. Quickly adapt to new environments and methods as needed and is meticulously detail oriented and an effective oral and written communicator.

Staff Management

Self-Management

Attentiveness to Customers

Effective Oral and Written Communicator

Team building and Training

Continuous Process Improvement

Self-Development

Strategic Planning

Change Management

Results and Goal Oriented

Adapt to identify and grasp Opportunities

AREAS OF STRENGTH AND EXPERTISE

PROFESSIONAL EXPERIENCE

Simmy’s Organic Cleaning, Long Island, NY

2016– Present

Manager/CEO

Management of staff activities

Direct control of customer communications and scheduling

Introduction of new cleaning products to improve a healthier way of living

Supervisions and training of six (6) staff to maintain excellent customer service

Ensure quality results at all locations

Conflict resolution to sustain customer experience

Marketing research on ways to market and sell new services.

Implement procedures to ensure daily productivity

Fresh Vitamins, Dominica, W.I. 2012 - 2016

Team Manager

Promoting and marketing of products

Accounting and reporting of store activities

Customer’s insurance claim management

Stock Inventory management

Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability

Meet sales goals by training, motivating, mentoring and providing feedback to sales staff

Ensure high levels of customers satisfaction through excellent service

Complete store administration and ensure compliance with policies and procedures

Maintain outstanding store condition and visual merchandising standards

Report on buying trends, customer needs, profits etc.

Propose and promote innovative ideas to increase market share

Conduct personnel performance appraisals to assess training needs and build career paths

Deal with all issues that arise from staff or customers (complaints, grievances etc.)

Platinum Security, Dominica, W.I.

2009 – 2012

Office/Recruiting Manager

Supports company operations by maintaining office systems and supervising staff.

Maintains office services by organizing office operations and procedures, controlling correspondence, and designing filing systems.

Maintains office efficiency by planning and implementing office systems, uniforms, weapons and ammunition procurement.

Completes operational requirements by scheduling and assigning employees; following up on work results.

Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends.

Maintains office staff by recruiting, selecting, orienting, and training employees.

Maintains office staff job results by coaching, counseling, and disciplining employees, and planning, monitoring, and appraising job results.

Contract preparations and sourcing of new clients

Contributes to team effort by accomplishing related results as needed.

Going Places Travel, Barbados

2009 - 2008

Senior Travel Consultant

Books flight, cruises and other transportation arrangements as well as lodging and tours

Provides information about travel destinations and accommodations

Communicates with vendors of travel-related products to get the best deals

Visits sites in advance of recommending to tourists

Markets and sells holiday and other specialized tour packages

Adventure Travel, Barbados

2006 - 2008

Office Manager

Maintaining positive relationships with vendors of direct travel, such as car rentals, hotels, and airlines.

Negotiating preferred rates with vendors of direct travel.

Planning travel accommodations, booking flights, hotels, car rentals, and coordinating activities.

Managing and processing all travel-related documentation, including payments, itineraries, visas, medical, and legal forms.

Assisting with any travel-related issues that may arise.

Researching travel deals and evaluating prices and services.

Arranging travel accommodations for business visitors.

Creating, optimizing, and monitoring corporate travel policies.

Preparing travel budget reports.

Analyzing and preparing reports on travel spend.

Fort Young Hotel, Dominica, W.I.

2004 - 2006

Human Resource Assistant

Supports human resources processes by administering tests, scheduling appointments, conducting orientation, maintaining records and information.

Substantiates applicants’ skills by administering and scoring tests.

Schedules examinations by coordinating appointments.

Welcomes new employees to the organization by conducting orientation.

Provides payroll information by collecting time and attendance records.

Submits employee data reports by assembling, preparing, and analyzing data.

Maintains employee information by entering and updating employment and status-change data.

Provides secretarial support by entering, formatting, and printing information.

Organizes work.

Answers the telephone, relays messages, and maintains equipment and supplies.

Maintains employee confidence and protects operations by keeping human resource information confidential.

Maintains quality service by following organization standards.

American Eagle, Dominica, W.I.

2003 - 2004

Airline Station Manager

Manage and generate instructions for delays, diversions, cancellations, and compensation authorization to airport operations and reservations

Manage authorization levels within 24-48 hours of flight departure for overbooking, and equipment changes and take appropriate action to remediate

Manage and monitor flight status system-wide operation to proactively coordinate necessary adjustments and give direction to airport operations and reservations

Direct affected station personnel to execute plan during irregular operations for disrupted passengers (hotels, meals, alternate flights, etc.)

Manage airport operations with rebooking issues as required during daily operations and irregular operations

Provide guidance on customer options to affected stations

Advise/direct airport operations to ensure policies and procedures are carried out in the daily operation

Offer solutions to ongoing operational issues to improve customer service

Coordinate required crew block seats with crew scheduling as necessary

Inspects runways, taxiways, aircraft parking aprons, and fuel facilities for hazards; coordinates with appropriate parties for corrective actions

Assist in the coordination of airport operations

Jenn Health & Beauty, Barbados.

2003

Assistant Store Manager

Supervise and train staff

Review staff performance and offer constructive feedback

Collaborate with team leads on setting and achieving team-specific goals

Purchase inventory based on current trends, availability of new products and customer interest

Display merchandise to maximize purchasing appeal

Organize sales and product demonstrations

Write sales and customer reports and make recommendations for improvements

Interact with customers and resolve complaints or grievances

St. Alphonsus Co-operative Credit Union, Dominica, W.I.

2001-2003

Bank Teller

Conduct dozens of bank’s routine transactions within time limits and established guidelines (cash checks, accept deposits and loan payments, process withdrawals etc.)

Assess customer needs and introduce new products and services (credit cards, saving bonds etc.)

Make sales referrals, suggest alternate channels and cross-sell products and services

Go the “extra mile” to build trust relationships, customer loyalty and satisfaction

Comply with regulatory requirements

Manage risk in every transaction and detect fraudulent transactions to prevent losses

Resolve customers’ issues and provide relevant information

EDUCATION

America Eagle, Dominica, W.I.

Certificate - Recognition of Fraudulent Documentation

Certificate - Sabre Specialist

Adventure Travel, Barbados

Certificate - Amadeus Consultant

St. Martin Secondary School, Dominica, W.I.

CXC – English, Mathematics, Accounts, Information Technology, History

SKILLS

Microsoft Office

Outlook, Internet

Sabre

Rooms Master SQL

REFERENCES

Michelle Henry –

Fitzgerald Charles – Managing Director

Sharma Shillingford Coleman - Metlife

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