Daina L.Hicks

Tacoma, WA ***** C: 253-***-**** E: dainahicks @ yahoo.com

SUMMARY

Seeking a position utilizing my Customer Service and Office Technology skills, which will enable me to apply both my impersonal and professional experience expertise within an inspiring work environment, and with an opportunity to learn and with the possibility for professional advancement base on my performance.

COMPUTERIZED OFFICE APPLICATIONS

Medicoy system box, Centrix, Meditech, VCO,

Utilize Excel, MS Word, MS Powerpoint, MS Outlook, Access, Quickbooks, United system, Lotus, EPIC, CHCS and Deers System.

Compiled and update database for over 100 customers and accounts.

Operate fax machine, filing system, and office copier.

Prepare computerizing billing for 100+ using Quickbooks.

Prepare customers pack and load dates using United system.

Handle multi-phone lines, scheduling appointments in different queues using CHCS system.

Type 45+wpm with 10-key at 200 wpm.

Record consumers account information and input all information gathered into CUBS for company and client use.

Able use DISCIS to set up signal accounts and to answer client questions on court accounts.

LEADS TRAINER / CUSTOMER SERVICE

Lead trainer for surgery waiting room

Trained staff in customer service, EPIC system, daily surgery log, and keep up patient surgery process.

Provide clerical experience and customer service for surgery department.

Verify if customer is eligible for Signal programs.

Transfer Signal pre-collect accounts to collections.

Coordinate monthly dialing campaigns with the dialer Administrator.

Manage WIP (work in progress) unit with consumer’s records.

Handle adjustments and payments from clients and their accounts.

Process month-end reports accurately and in a timely manner.

Provide an exceptional customer service for the traveling public.

Communication with diversity people including clients and their representatives, client employees, visitors, or client vendor.

Enforce and abide by all regulations and guidelines of facility and HSS.

TRAINING-BUSINESS / OFFICE APPLICATIONS

Have completed 120 credits at Ashford University which I graduated June 1, 2015 receiving a BA in Healthcare Administration.

Complete training in Personal Dimension of Education, Principles of Management, Business Management, Adult Development and Life Assessment, Student Success Seminar, Intro to Medic Windows, Excel, Customer Service, Keyboard speed / accuracy, Data Entry, Medical Technology, Principles of Information System Electronic Medical Records, Epic Introduction of Long Term Care, Accounting Concepts for Health Care Professionals, Health Care Planning & Evaluation, Managing in Health & Human Service, The US Health Care System, Continuous Quality Monitoring & Accreditation, Community & Public Health, Social Implications of Medical Issues, Health Care Ethics, CPR certification and Medical Law.

Foss Senior High School, Graduated June 1980.

WORK HISTORY

Release of Information Specialist Medicopy Tacoma, Washington/ Nashville, Tennessee November 2021-Jauary 2023

Release Electronic Medical Records per request of patients, Lawyers,Insurance company

Sort Continue of Care and Billable charts to be processed

Scan and upload Audits to Box system

Scan and upload Continue of Care in Box

Answer emails and calls in a timely manner

Communicate with Corporate office status of releases

Upload Department of Veterans Medical in their portal

Office Assistant 32 Pearls Dentistry Fircrest, Washington October 2020-November 2021

Open and close office daily

Handle scheduling patients annual, surgery, and emergency appointments in Open Dental

Call and collect payments for overdue accounts

Verify insurance and claims

Make payments in Open edge, also use credit card machine

Utilize my Customer Service experience when talking with patients

Customer Service Representative I Humana Military Fife, Washington April 2019 – October 2020

Answer phones in an inbound call center

Verify demographics with DEERS system

Scheduling doctor’s appointment at military facility

Passed security clarence to utilized government computer with CAT card

Annual security and HIPPA training

Audit monthly calls

Client Service Representative 2 CIOX Health Tacoma, Washington August 2017 – April 2019

Ability to work minimum supervision, organized workload and prioritize work task to meet production goals

Perform quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing

Date stamp all requests and highlights pertinent data to facilitate processing

Demonstrates helpful and effective telephone etiquette and customer service skills by providing appropriate information to patients.

Ability to accurately and efficiently utilize a computer for data input, retrieval of data and all other tasks associated with release and time reporting.

Attends and participates in required educational training sessions and staff meetings as scheduled and assigned.

Security Officer HSS International Port Seattle, Washington May 2016 – August 2017

Respond quickly and effectively to emergency and non-emergency situation.

Comprehend and fulfill written or verbal instructions.

Perform other duties at the direction of or in absence of the security leader of facility security representative.

Enforce and abide by all regulations and guidelines of facility and HSS. Provide an exceptional customer service experience to the traveling public.

Maintain thorough knowledge of facility and where applicable of many facilities.

Be alert for activities which could result in injury to person or damage to or loss property

Customer Service Representative TruGreen Lawn Service Puyallup, Washington February 2016 - April 2016

Maintains customer database through accurate and timely data entry.

Uses agronomic knowledge/database to solve customer concerns. Uses save training and current save offers to retain customers at every opportunity.

May perform outbound calls to internal and external customers to schedule applications and/or service calls.

May perform outbound calls to internal and external customers to schedule applications and/or service calls.

Answers inbound customer service calls with a warm and courteous greeting

Identifies opportunities and presents additional services to existing customers based on customer needs. Resolves customer service concerns using good listening skills, probing questions to determine root cause of the concern, and paraphrasing to check for understanding

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