MIRANDA

POE

CUSTOMER SERVICE

REPRESENTATIVE

863-***-****

ad2a4u@r.postjobfree.com

Polk City, FL 33868

CONTACT

SKILLS

• Customer Inquiries

• Sales Expertise

• Product and Service Knowledge

• Product Promotion

• Customer Satisfaction

• Customer Retention Abilities

• Sales Quota Achievement

• Billing Adjustments and Refunds

• Sales and Upselling

• Understanding Customer Needs

• Service Promotions

Ability to establish strong customer relationships and effectively identify customer needs. Proven track record of meeting and exceeding sales objectives.

CAREER OBJECTIVE

Sales Retention Specialist

Spectrum, Auburndale, Florida

Shift Leader

Dunkin Donuts, Auburndale, Florida

Customer service sales and production

Customer Service Representative

Gc services, LAKELAND, FL

Production Worker

Adecco / Publix warehouse, LAKELAND, FL

Customer Service Representative / sales / supervis Sykes, LAKELAND, FL

Customer service / sales

EXPERIENCE

July 2022 - Present

• Utilized CRM software for tracking customer interactions, orders, and payments. Established strong relationships with customers through excellent communication skills.

•

• Identified opportunities for upselling additional products or services. December 2021 - July 2022

• Managed store closing and opening procedures to ensure safety and security. Provided excellent customer service and developed strong relationships with customers.

•

April 2019 - December 2021

• Maintained a high level of professionalism when dealing with difficult customers.

• Provided exceptional customer service to ensure customer satisfaction. June 2018 - May 2019

• Maintained a clean and safe work environment, adhering to safety protocols.

• Followed detailed instructions from supervisors for daily tasks.

• Prepared products for packaging on multiple assembly lines. March 2018 - May 2019

Assisted customers with product selection by providing detailed information about available products and services.

•

Maintained an updated knowledge base of current products, services, pricing,

• promotions.

• Assisted with training and mentoring new team members. High School Diploma

Lakeland high school, LAKELAND, FL

EDUCATION

May 2000

April Martel — Spectrum

Customer Service Representative

689-***-****

ad2a4u@r.postjobfree.com

REFERENCES

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