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Accounts Payable Customer Service

Location:
Phoenix, AZ
Salary:
22.00
Posted:
December 29, 2023

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Resume:

Armeda Randall

**** * ******** ** #****

Phoenix, AZ 85008

480-***-****

ad2a4q@r.postjobfree.com

Professional Summary

10+ years’ experience in the accounting fields and Payroll Extensive experience in schedule planning, preparing annual operating for month, yearend closing Compiled and analyze financial information to prepare entries to accounts, i.e., general ledger accounts, maintain charts and excel of accounts

Customer Service, Collections and able to work as a team Assist with billing, verify invoice, purchase orders, expense report, check request and knowledge of procedure, methods and forms associated with automated accounting systems Calculated employee timecards, figuring, determining federal and state income tax amounts and figuring retirement and health benefits payment and other deductions Proficient in Microsoft Word, Excel, Access, and PowerPoint Available Immediately

Professional Experience:

HOA Accounting Specialist

Progress Residential

February 2023 – August 2023

• Manage workflows via email or other tools to increase efficiency and turn-around time.

• Review processes and audit a high volume of statements, ledgers and coding.

• Respond to escalated inquiries from internal departments and resolve discrepancies.

• Address escalated issues around HOA invoice/statement processing.

• Direct assigned tasks and provide assistance as needed.

• Cross train with other team members.

• Train, motivate and evaluate accounts payable staff members.

• Assist in implementing enhanced company processes. Eviction Coordinator I

Progress Residential

July 2022 – February 2023

• Assist with and review audits for demand / eviction process to ensure accuracy

• Assist with and review filings for evictions for accuracy – ensure compliance with state statutes

• Monitor progress of eviction and timeline to completion of eviction – ensure compliance with state statutes

• Work closely with local eviction attorneys – monitor changes in state statutes to ensure compliance by the eviction department

• Provide weekly and monthly reporting on status of evictions

• Review status of delinquency and compile list of homes to obtain RAP offers – provide list to marketing

• Monitor and update Salesforce Eviction Platform

• Monitor and Update Eviction Portals

• Provide weekly reporting on RAP program

• Assist with resident/attorney escalations as needed

• Assistance with maintaining Exception Smart sheet with AR

• Approve credit requests as needed

• Approve eviction invoices as needed

Provide weekly and monthly reporting of BKs

HOA Compliance Specialist

Invitation Homes

August 2020 - March 2022

Specific responsibilities will vary with designated communities and may include but are not limited to: Inspecting properties for maintenance, landscaping, safety, and compliance issues and accurately recording findings

Notify responsible parties of code issues given in writing, by phone, in person and electronically Respond to and investigate allegations of violations of codes to determine validity of complaints and the appropriate course of action to mitigate issues

Investigate and enforce property codes within boundaries Schedule and perform systematic property maintenance inspections to maintain or achieve minimum property standards

Excellent customer service, communication (written and oral), analytical ability and organizational skills HOA Compliance Specialist (Contract)

Invitation Homes / Insight Global

November 2019 - August 2020

• Review HOA scanned documents in software provided the restrictions and rules of the community

• Establish relationships with community partners (i.e. HOA & Municipalities)

• Notify and correspond with residents over resident related violation matters for resolution

• Facilitate and monitor the resolution of compliance concerns using resources available (i.e. vendors, field personnel, corporate personnel or community partners)

• Research HOA statements, phone calls and discrepancies

• Communicate effectively and negotiate fines with community partners

• Assist in the administrative functions concerning licensing, registrations, inspections,

• BTR's and any other municipal mandated administrative tasks

• Interact and communicate with team members explaining escalated concerns when additional assistance is necessary.

Contracts / Construction Administrator (Contract)

Connect 202 Partners / Creative Human Resource Concepts November 2018 – October 2019

• Use automated accounting systems to perform routine data collection, data entry, accounts reconciliations, and prepare for check run • May interface with other groups inside and outside the organization, vendors, and project

• Participate in development of standard contract templates for a project, finalize outstanding contract issues, issue of final modifications, invoices and coordinate completion of contractor performance evaluations • Perform technical and administrative duties including, but not limited to, scanning hard- copy documents, renaming electronic files per project requirements, checking revision, formatting, issue status requirements of hard-copy and electronic documents • Assist with receiving and filing related documents in a timely manner, make accurate entries and updates in project databases • Process AR and AP transactions accurately • A strong problem solving and critical thinking skills

• Manage lien waivers and maintain accurate file

• Work with subcontractors and vendors effectively

• Complete project-related reports and financial statements

• Other duties as assigned

Accounts Payable

Sheraton Wild Horse Pass Resort and Spa

Match all invoices with purchase orders, receiving documents and packing slips, ensuring that all invoices represent authorized, legitimate purchases Check all food and Beverage invoices against the Food and Beverage receiving reports. Verify additions and extensions on all invoices

Properly code and record expenses to the correct cost center/general ledger accounts and obtain appropriate department head approvals

Enter all invoices/voucher into the computer for payment processing in a timely manner with special attention to vendors offering cash discounts

Responsible for all hotel disbursement in check form and the protection of unused checks Reconcile vendor statement on a weekly basis and handle vendor internal inquiries Ensure A/P trade and A/P checks writing are in balance at the month’s end Prepare A/P accrual at month end, as well as year end Prepare 1099 Tax reporting beginning of the year

Assist with Accounting Office issues and needs

Order office supplies, toner and keep maintained up on all Xerox equipment Compile and analyze financial information to prepare entries to accounts, i.e., general ledger accounts control procedures

Assist with random bank audits

Communicate daily with guest who require assistance with their individual billing needs Demonstrate strong day to day phone resolving customer billing issues and mediating disputes with bank

Liaison with bank merchant service department to resolving customer billing issues and mediating disputes with banks

Assist with Manager and Supervisor in other departments with the General Ledger Education

High School Diploma

Gateway Community College

Rio Salado Community College

Received – Level 1 and 2 Certificate for Residential Electrical Received – Leve 1 and 2 Certificate for Graphic Arts References

Invitation Homes. Invitation Homes

Delinquency Delinquency

Karen Sundberg Cheryl Abrams Nash

C: 602-***-****. C: 602-***-****

Connect 202 Partners

Office Manager

Ronda Rico

C: 520-***-****



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