L U C Y L E

Philadelphia • +1-267-***-**** • l ad2a3n@r.postjobfree.com

E D U C A T I O N

E X P E R I E N C E

****-**** • De Anza College

Business Administration and Management

****-**** • Drexel University

Bachelor of Science in Business Administration

Majors: Marketing and Business Analytics

2020-2021 • Drexel University

Master Business Administration

Cupertino, CA Anticipated

Graduation: March 2018

Philadelphia, PA 19104

Graduation: June 2020

Philadelphia, PA 19104

Graduation: June 2021

Philadelphia, PA

2019-Present

A La Mousse

Organized merchandise based on product sales and volume to maximize inventory efficiency and accessibility

Maintained client relationships and resolved complaints and issues sensitively to increase customer loyalty

Facilitated hiring process, which included interviewing and resume reviews then interpreted and implemented policies and procedures for talent management Trained 12 new employees individually on operational and customer service strategies to improve performance and productivity levels and strengthen team collaboration

Team Leader

Philadelphia, PA

April - September 2018

Drexel University, Office of Research

Executed administrative and financial functions including billing, purchasing, financial management, and administration needs to streamline Collaborated on cash-funded tasks with Executive Director of Operations and Compliance, and the Assistant Director of Finance

Managed new and existing processes and procedures in Drexel University's research core facilities

Finance & Operations Assistant

LL Cosmetics

Analyze data by using Power Bi to identify trends, generate reports, adjust campaigns, and generate prediction models for next collection Build consumer preference, develop content, and advertising strategies for implementation on social media platforms to increase brand awareness for 3000 followers

Promote products and provide customer consultations to highlight merchandise details

Co-Founder

Vietnam

2013- 2019

Le Cafe

Greeted customers upon their entry into the store and helped them with any questions and concerns

Crafted beverages with speed and accuracy

Built and maintained customer relationship

Barista/ Cashier

Cupertino, PA

2015-2017

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