Customer Service Team Member

Brenda Elman

PO Box *** New Lebanon, NY ***** 413-***-**** **********@*****.***

Summary

Energetic individual with strong technological background balanced by seasoned social and mentoring skills seeking new Technological challenges in a Customer Service role. Excellent interpersonal skills and works independently with little supervision or as a team member.

Professional Experience

MANAGEMENT, ADVISEMENT, AND SOCIAL WORKER CARE

Assessed, directed and created a plan of action for client short term and long term goals

Performed weekly dynamic reassessments including generating client progress reports, evaluated report for cumulative improvement and planned adjustments if required.

Evaluated results and generated summary reports for follow-up.

Mentored fellow employees on new techniques and generating curriculum for training meetings including instructing and demonstrating new techniques.

CPR and First Aid certification.

Monitor life critical myocardial infarction and post-surgical patients.

TECHNOLOGICAL/CUSTOMER CARE/ADVERTISING/ADMINISTRATIVE

Resolve employee and customer computer errors using Telelogic Diagnostic Tools.

Graphic art design for fine stationary.

Answered phones and clients questions and concerns and directed to appropriate parties.

Drafted court papers and interrogatories.

Managed content acquisition.

Perform cleaning services.

Proficient in Microsoft 2010 Office Suite including Word, Excel, PowerPoint, Outlook and Telelogic - DOORS

Extensive research and data collection using Internet Explorer.

VOLUNTEER ACCOMPLISHMENTS

Berkshire Carousel- read prints and performs manual wood carving Massachusetts Certified Notary Public

Girl Scout Leader & Den Mother – Planned, directed, mentored meeting Spanish Language Conversant

D.A.R.E. Program – responsible for collection of sponsor fees Sign Language Conversant

Served as D.A.R.E. Program Secretary -scheduling monthly meetings Berkshire Unlimited

and issued monthly minutes. Nursing Home Assessments

Tutor - Mildred Elley, Columbia-Greene College

Employment History

THE BRIEN CENTER, 333 EAST ST. PITTSFIELD, MA 2013 - PRESENT

MASSAGE THERAPIST, 100 Cheshire Rd - Pittsfield, MA 2005 – 2023

PARALEGAL, ATTORNEY MITCH GREENWALD – P, MA 2008 - 2009

MANAGER, PRORAM ADVISOR, CANYON RANCH – Lenox, MA 1989 - 1993, 2005 - 2007

OFFICE MANAGER/PARAGALEGAL, MCNAMEE LAW FIRM, PC-Albany, 1998 – 2005

CARDIOLOGY TECHNICIAN, BERKSHIRE MEDICAL CNTR – Pittsfield, MA 1996 - 1998

RECREATIONAL THERAPIST, HILLCREST COMMONS – Pittsfield, MA 1994 – 1996

Education

ASSOCIATES OF ARTS BACHELOR OF ARTS/ PSYCHOLOGY Berkshire Community College Bay Path College

Pittsfield, MA, 2011 East Long Meadow, MA 2013

CERTIFICATE IN NUTRITION REGISTERED NURSING PROGRAM Massachusetts College of Liberal Arts Maria College North Adams, MA, 1995 Albany, NY 2004

PARALEGAL CERTIFICATE (Certified) MASSAGE THERAPIST ( LMT)

Mildred Elley, Pittsfield, MA 1997 Mildred Elley, Pittsfield, MA 2006

PRACTRICAL NURSE (Certification) MENTAL HEALTH/MENTAL Handicaped Cert.

Berkshire Community College Berkshire Community College

Pittsfield, MA, 1994 Pittsfield, MA 1993

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