Tramaine Hopkins

ad2a2q@r.postjobfree.com 854-***-****

“The Fixer”

-Individuals don’t win in business, but teams do.

Education

West Ashley High School Diploma received: June

2010

Certifications: Field Logistics Management Training Certification / Credit Repair Consultant/ Serv Safe/ ATF Lottery Trained, SCDNR Certified

Work Experience

Store Manager August 2023- Present

Refuel Operating Company (Gas Station, Car Wash, Kitchen/Deli, Convenience Store)

● Responsible for the management of all employees.

● Effective planning and implementation of all store processes.

● Ordering, receiving, stocking, presentation, selling, staffing and support.

● Motivating sales teams, creating business strategies, promoting promo material, and training new staff.

● Assisting with store merchandising and participating in staging and stocking products.

● Maintaining a safe environment by adhering to safety standards and reporting any unsafe conditions.

● Managing day to day activities of the store including employee hiring, training, and scheduling.

● Conducting weekly inventory checks to ensure that all products are accounted for.

● Training new associates on company policies and procedures including safety protocols.

● Scheduling staff hours based on store traffic patterns and staffing requirements.

● Overseeing the maintenance of the building and grounds, including arranging of repairs and replacements when necessary.

● Communicating with vendors about price changes and product availability.

● Maintaining records of daily sales, customer service issues and other pertinent information.

● Tobacco, lottery and cost counts focused.

Store Manager

Dollar General #1600 Feb 2023- August 2023

● Communicated performance through facility to manage both people and resources efficiently.

● Conducted safety and expectations regularly; Coordinating meetings and events on such company updates to infiltrate team building and team management.

● Ensuring staffing to allotted hours and truck/freight flow in process of phases of strategic stocking.

● Vendor/contractor communication of planograms and reality.

● Seasonal transitions/ deletion and mark down of merchandise quality control.

● Ensuring store is cleaned, opened and closed properly each day.

● Responsible for the management of all employees training and new hire implementation.

● Responsible for instock and ordering. Controlling damages, presentation, receiving, stocking, selling and staffing register coverage differential to sales floor coverage to ensure visibility of customer growth and minimize theft alongside ensuring safety.

● Responsible for merchandise display, returns, driving impulse sales, achieving store targets in company and community, assisting customers in all aspects of the stores nature including complaints and inquiries.

● Managing with obtaining point of sale and math skills, leadership and interpersonal skills, inventory and ordering, decision making and problem solving, social media and marketing, organization and project management.

● (Please ask for reasoning in short period of employment if interested in knowing why) Front End Coach/Eccomerce Support Coach

Dec.2022 - Feb. 2023

Wal-Mart Store #1037

● Supervising the cashier and Front End Team Leads controls, cash flow, and customer services.

● Providing assistance in resolving customer queries in a timely manner.

● Checking all paperwork regarding cash management, money handling process and customer feedback comments, questions and concerns.

● Troubleshooting registers and equipment.

● Cleanliness and standards of restrooms, age restrictions and compliance.

● Register audits and return audits completed accurately.

● Observing associate metric driven engagement with customer experience.

● Overall front end execution and follow up of vendor areas. E-Commerce Manager Oct. 2019 - Nov. 2022

Walmart Store #628, #3367 & #1359

● Responsible for overseeing and managing a team of workers at Walmart, spearheading and monitoring their training.

● Develop strategies, set goals for the team, listening to the team’s feedback, and create reports and forward to the appropriate personnel.

● Monitor and supervise a group of employees with the purpose of setting and achieving goals which contribute to the growth of the organization.

● Communicate the company’s sales and customer service goals to team members, motivating them, assessing their performance, and keeping the management and/or the appropriate personnel updated on the performance of the team.

● Assist the manager with sales strategy development and implementation, which involves developing strategic sales plans that are aimed at expanding the client base and ensuring that Walmart maintains a strong presence in the industry.

● Continually be knowledgeable on new products and services by ensuring that continues to develop adequate knowledge of the products and services being offered to ensure that my team hits sales target and achieves growth.

● Achieved and met company goals and standards at both stores/ maintained top consistent metrics at both facilities; with maintaining store process as Manager on Duty (Jan 2021- present) to achieve eccomerce goals.

● Walmart Plus and Membership retention endeavors have been met and maintained with membership relations to regain their membership centered around proper investigation, performance and follow-up.

● Evolved Omni Channel Delivery Service that leveraged inventive problem solving skills to understand the needs of our drivers and led strategic initiatives to improve driver and customer experience in a vendor management environment by having strong customer obsession to improve and maintain structural impact.

Manager on Duty (MOD)- Store Operations Jul 2021- Jul 2022 People Lead (Human Resources)

Wal-Mart Stores- North Charleston #3367

Managing full operations, standards and people in Store Managers Long Term Absence. Managing HR functions in place of Store Manager

● Managing every aspect of the employment process, including orientation,training, hiring and terminations.

● I9 and EVerify certified.

● Assisting with payroll management, time adjustments, calculations and employee incentives, scheduling to demand and financial controls.

● Supporting the development and implementation of HR initiatives, system updates and news.

● Providing confidential counseling in the Open Door policy in accordance with policies and procedures.

● Being actively involved in recruitment; preparing job descriptions, posting on social media accounts and managing the hiring process.

● Assist with developmental plans and assessments.

● Maintain employee records.

● Review employee and working conditions to ensure legal compliance, labor laws, disciplinary procedures, expectations and safety are followed accordingly.

● Associate engagement, celebration and acknowledgement. Assistant Store Manager - Operations

(includes Overnight ASM tenure) October 2019 to October 2020 Wal-Mart Stores- Tri County #3367 #628 #1037

● Initiated, directed, and participated in community outreach programs by encouraging and supporting associates and managers in serving as good members of the community.

● Represented the company to various external organizations and championed company-sponsored programs, events, and sustainability efforts to associates, customers and recruiting.

● Ensured compliance with company policies and procedures.

● Implemented and monitored asset protection and safety controls, maintaining quality assurance standards and overseeing safety and operational reviews.

● Developed and implemented action plans to correct deficiencies while providing direction and guidance on executing company programs.

● Provided supervision and development opportunities for hourly associates in assigned area by hiring, training, mentoring, and actively listening to associates.

● Demonstrated exceptional customer service standards to store associates by following and demonstrating the Process Guides (PG).

● Managed and supported customer service initiatives, needs, complaints, and issues to verify a successful resolution.

● Developed and implemented action plans to correct deficiencies and provide process improvement leadership to ensure a high quality store.

● Assisted store manager in driving the financial performance of the facility by ensuring that sales and profit goals are achieved.

● Evaluated Profit & Loss statements while assisting the management team in controlling expenses to ensure they are indexed to sales and plan.

● Implemented plans to correct any deficiencies in financial performance while analyzing economic trends and community needs.

● Measured progress in achieving results; identifying and addressing improvement opportunities.

● Provided supervision and development opportunities for associates by hiring and training, mentoring and providing recognition.

● Ensured compliance with company policies and procedures and supported company mission, values, and standards of ethics and integrity.

● Utilized and supported the Open Door Policy and provided direction and guidance on application of business processes and practices.

● Overnight Manager #1037 second largest volume store in Market 36. Occupied status of ASM responsibilities above to the same degree.

● Managed approx. 400 plus team associates in my career and 30 members of management.

● Onboarding properly conducted in a timely manner avoiding all fines and punctures applicable to I-9 and Everify restrictions and acceptance with successfully completing orientation and all facilitating literature.

● Front End Transformation (Realty and Store Projects) #1037 owned and had accountability for realty execution projects by ensuring scope of work was completed by directing associates including third party supervisors on process and procedures for project execution alongside review of new modular plans, planning modular placement based on modular requirements to ensure merchandise is in stock and displayed in a timely, accurate and safe manner.

● Recorded all transactions and prepared daily settlements of (approx 200k weekly) and audits of cash and transaction proof of procedure with following a variety of routined financial transactions including check cashing, withdrawals, money orders, cashier functions by following security procedures and policies.

Support Manager

(directly supported all salaried members)

October 2018 to October 2019

Walmart - N. Chas SC 3367

● Ensuring all 2nd shift duties were properly executed for 3rd shift success.

● Recovery and zone of all expected areas.

● Clearance aisle standards

● Feature execution. Ensuring each item was planned and scanned in to be found.

● Lead meeting in determining placement of unloaders, hours to complete and freight planning. Department Manager September 2013 to October 2018

Walmart - N. Chas SC Facility 4473 ATF Trainer: South Carolina Department of Natural Resources Customer Service Lead. #3367

● Led and developed teams effectively by teaching, training, and actively listening to associates in addition to touring area and providing feedback (Tour-to-Teach).

● Communicated and collaborated with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising and company direction.

● Enforced company change efforts, providing clear expectations and guidance to implement business solutions and communicated business objectives to teams effectively.

● Modeled exceptional customer service standards to store associates by following and demonstrating the One Best Way (Process Guides) service model.

● Managed and supported customer service initiatives such as store of the community and community outreach programs, along with recruitment.

● Drove the financial performance and sales of the designated store area by reviewing and evaluating Profit & Loss statements.

● Forecasted and controlled expenses in designated business areas to confirm they are indexed to sales and plans.

● Ensured effective merchandise presentation, seasonal transitions, inventory flow, and operational processes, while developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for business area.

● Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders.

● Ensured compliance with company policies and procedures while supporting company mission, values, and standards of ethics and integrity by implementing related action plans.

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