Michelle Marie A. JOUACIN

Warwick, NY *****

ad2a2p@r.postjobfree.com

845-***-****

Bilingual Financial professional with 20 years of international and North American banking experience and administration. Proven ability to manage successful teams, Projects, departments, and programs. Demonstrated ability in critical thinking and program implementation; Skilled at educating and training; excellent leadership, analytical and communication skills; Fluent in English, French, Haitian Creole

Area of expertise:

Project and program management Retail banking Management. Account management

Staff training and development. Seminars planning.

Operations and coordination DEIA Team Leader

Work Experience

Loan Servicing Specialist

Walden Savings – Headquarter Montgomery, NY

February 2021-Present

Problem solving

Process and advance loans payments

Process escrow, insurance, tax payments and loan analysis

Set up loans (Consumer, HELOC, constructions, Mortgage)

Quote loans payoff

Looking ways to improve aspect of loan servicing.

Loan Servicing Specialist

Heritage Financial Credit Union – Headquarter Middletown, NY

October 2019-January 2021

Recording and discharging of mortgages

Direct contact with counties for documents recording

Manage Escrow account

Pay Taxes and insurance

Escrow analyses

Loan quality control

Owner/ Consultant

Foot Prints in the Sand consulting – Warwick NY

2018- Present

Consulting services assisting business with:

Creating Business plan

Bookkeeping services

Staff training and development

Market Center Administrator

Keller Williams Realty Partners – Yorktown Heights, NY

May 2018 to December 2018

Keeping track of the team production

Problem solving

Market center financial growth and operations

Agent Recruiting

Budgeting and accounting: Payroll, A/R and A/P

Providing tips to team on how to improve the market center

Monthly Financial Transmittal

Agent Training and development

Agent’s commission pay and support

Adjunct instructor

The College of Westchester – White Plains NY

2017-2018

Subject: The principles of Finance

Retail banking

Chase Bank

September 2011- February 2018

Personal banker 2011

Small business specialist 2012-2018

Licensed Relationship banker 2012-2018

Private banker 2017-2018

Manager on duty 2014-2018

Home Mortgage Consultant

Wells Fargo Home Mortgage – Poughkeepsie, NY

August 2010-September 2011

Seminars planning

Building relationship, between the bank and the community

Loan origination

Design plan to achieve sale goal.

Banker training and formation

Education

Master’s in Forensic Accounting

SNHU – In process

Master’s in Finance

Pace University – New York, NY

Bachelors in Business Administration and Management

The college of Westchester – White Plains, NY

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