Loan Servicing Specialist
Resume:
Michelle Marie A. JOUACIN
Warwick, NY *****
********@*****.**
Bilingual Financial professional with 20 years of international and North American banking experience and administration. Proven ability to manage successful teams, Projects, departments, and programs. Demonstrated ability in critical thinking and program implementation; Skilled at educating and training; excellent leadership, analytical and communication skills; Fluent in English, French, Haitian Creole
Area of expertise:
Project and program management Retail banking Management. Account management
Staff training and development. Seminars planning.
Operations and coordination DEIA Team Leader
Work Experience
Loan Servicing Specialist
Walden Savings – Headquarter Montgomery, NY
February 2021-Present
Problem solving
Process and advance loans payments
Process escrow, insurance, tax payments and loan analysis
Set up loans (Consumer, HELOC, constructions, Mortgage)
Quote loans payoff
Looking ways to improve aspect of loan servicing.
Loan Servicing Specialist
Heritage Financial Credit Union – Headquarter Middletown, NY
October 2019-January 2021
Recording and discharging of mortgages
Direct contact with counties for documents recording
Manage Escrow account
Pay Taxes and insurance
Escrow analyses
Loan quality control
Owner/ Consultant
Foot Prints in the Sand consulting – Warwick NY
2018- Present
Consulting services assisting business with:
Creating Business plan
Bookkeeping services
Staff training and development
Market Center Administrator
Keller Williams Realty Partners – Yorktown Heights, NY
May 2018 to December 2018
Keeping track of the team production
Problem solving
Market center financial growth and operations
Agent Recruiting
Budgeting and accounting: Payroll, A/R and A/P
Providing tips to team on how to improve the market center
Monthly Financial Transmittal
Agent Training and development
Agent’s commission pay and support
Adjunct instructor
The College of Westchester – White Plains NY
2017-2018
Subject: The principles of Finance
Retail banking
Chase Bank
September 2011- February 2018
Personal banker 2011
Small business specialist 2012-2018
Licensed Relationship banker 2012-2018
Private banker 2017-2018
Manager on duty 2014-2018
Home Mortgage Consultant
Wells Fargo Home Mortgage – Poughkeepsie, NY
August 2010-September 2011
Seminars planning
Building relationship, between the bank and the community
Loan origination
Design plan to achieve sale goal.
Banker training and formation
Education
Master’s in Forensic Accounting
SNHU – In process
Master’s in Finance
Pace University – New York, NY
Bachelors in Business Administration and Management
The college of Westchester – White Plains, NY
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