Rick Covington

General Manager

The Colony, TX

Recognized as general manager of the year 4 times

Increased sales 8 out of 11 years

Grew profits each year

Became first certified training manager in DFW area

Trained 4 assistant managers who were later promoted to general managers for Arby's and 2 for Taco Bell / Pizza Hut

Increased weekly sales to over $30,000

Directed first Taco Bell / Pizza Hut in Dallas

Became training unit for other locations

Successfully transitioned people, process and management skills to financial industry Work Experience

General Manager

Pollo Tropical - Lewisville, TX

2014 to 2017

Directed new store opening

. Directed overall store operations

. Training Manager

. Established store as one of top stores in DFW market General Manager

TitleMax

2012 to 2014

• Directed overall store operations

• Processed loans and ensured all legal documents properly signed and stored

• Reconciled cash and bank deposits

• Oversaw cash control and banking, as well as systems controls and audits

• Established consistent process for all employees to follow

• Trained employees and managers

Achievements:

Increased annual store revenues from $750 to $1M

Elevated office morale

Lowered employee turn-over rate

Improved customer satisfaction

Raised office audit scores

General Manager / Training Manager

2001 to 2012

• Directed overall store operations including catering and marketing

• Established P&L controls and managed budget

• Hired, managed and trained staff

• Evaluated managers and employees.

• Oversaw cash control and banking, as well as systems controls and audits. Achievements:

Recognized as general manager of the year 4 times.

Increased sales 8 out of 11 years.

Grew profits each year.

Became first certified training manager in DFW area.

Trained 4 assistant managers who were later promoted to general managers. General Manager

Taco Bell / Pizza Hut

1995 to 2001

• Directed overall store operations

• Managed P&L and budgeting

• Supervised staffing and orientation of management and staff

• Oversaw ordering and inventory control, systems controls, and banking / cash controls

• Maintained high staff morale

Achievements:

Increased weekly sales to over $30,000

Directed first Taco Bell / Pizza Hut in Dallas

Became training unit for other locations

Trained 2 assistant managers who were later promoted to general managers General Manager

1990 to 1995

• Directed overall store operations including schedules, staffing and training

• Supervised P&L controls and budgeting, ordering and inventory controls, and banking / cash control

• Oversaw local store marketing and catering

• Ensured high level of staff morale

Achievements:

Recognized as general manager of the year for 2 years

Ran highest volume restaurant in Grandy's system

Increased sales and profits each year

Trained 2 assistant managers who were promoted to general manager Education

B.S. in Starksville

Mississippi State University

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