KIMBERLY D. EHN

* 214-***-**** * ad2a21@r.postjobfree.com *

Client relationship manager returning to the workforce, open to all opportunities. I am a quick study with multiple industry experiences. Available for part-time, remote, contract, W2, or 1099 positions.

AREAS OF EXPERTISE

Account Management Training and Education Conflict Resolution

Implementation Process Compliance/Regulatory Review Documentation

Bookkeeping Accounts Payable/Receivable ERP support

Data Entry Order Processing Inventory Controls

EDUCATION

BACHELOR OF BUSINESS ADMINISTRATION – MARKETING MANAGEMENT

University of North Texas – Denton, Texas

Minor – Communication Disorders

University of North Texas – Denton, Texas

CAREER PATH

ASST TEACHER, INFANT & TODDLERS The Childrens Courtyard 5/2023-Present

Responsible for all aspects of the care and education of the children enrolled. Responsibilities include but are not limited to the following: physical caregiving, aiding the lead teacher with developmental assessments, following an age-appropriate curricular plan, and facilitation of supportive relationships with the owner, directors, co-workers, parents, and students. Part-time; 10-15hrs per week.

SpEd PARAPROFESSIONAL Clara Love Elementary School 8/2019 - 4/2020

Under general supervision, aided classroom teacher by performing a variety of tasks relating to the physical and instructional needs of students in a classroom setting; assisted in the implementation of self-help and behavior management, subject matter instruction, and related duties as required or assigned.

BUSINESS CONSULTANT Far West Development LLC 4/2017 - 4/2018

Assisted in digital filing system design and setup. Supported financial manager; bank reconciliations, billings, tax reporting/documentation, and customer revenue payments.

APPLICATION SUPPORT CONTRACTOR-REMOTE Epicor Software 7/2014 – 10/2014

Application support for niche ERP software manufacturer providing online user support, testing and debugging for priority issues exceeding time to complete metrics. Areas of focus: GL, A/R, A/P, taxing authority reporting, data mining/research, and purchasing.

SR. APPLICATION SUPPORT SPC Activant Solutions, LLC 10/2006 – 8/2010

Application support for niche ERP software manufacturer, intra-department communication, training and review of implementation and help desk personnel, client dispute resolution, account management, online support, sales support, software testing/debugging, services billing, custom report design and development, process improvement, and executive summary reporting. Areas of focus: GL, A/P, A/R, purchasing, POS transmissions exceeding 10M daily, taxing authority reporting, and data mining/research.

OPERATIONS ANALYST TXU Energy 3/2006 – 10/2006

Gap analysis and documentation of customer regulatory material fulfillment process including cross-functional tasks. Daily operational management of all fulfillment activities including but not limited to relationship management of third-party agencies, vendors, data management/production sites, and internal communications between product development, product management, contract management, and residential and SMB marketing teams.

CUSTOMER RELATIONSHIP SPC TXU Energy 9/2005 – 3/2006

Executive office customer communications escalated from call centers, collections, and direct customer inquiry. Focused on poor customer service, billing disputes, identity theft investigations, denial of service, PUCT complaints, and low-income assistance options. Handled 25-30 customer communications per day. Produced process improvement options and documentation for department workflow. Worked cross-functionally to ensure KPIs were being met.

SR MANAGING PARTNER QSV, LLC 4/2002 – 6/2005

Established a startup consulting company, including creation of business and marketing plans, process development, financial reporting documentation, and client invoicing. Hired and directly managed 20 field engineers/data processors. Provided services related to client relationship management, ERP implementations, product distribution, and data collection/warehousing for efficient analysis of airport passenger flows in 64 US based airports. Project budgets managed $1M-5M.

PROJECT MANAGER Ninth House Network 5/2001 – 4/2002

Established implementation strategies and distribution schedules for 5000 DoD user rollout and 1500 user rollout for international manufacturer, process improvements, direct supervision of 6 field service representatives, budget/resource management with budget of $1M+, customer relationship management, supervision of deployment tool website reconfiguration requirements study following change in company market focus, and compliance review with creation of supporting documentation for 508 user requirements supporting software development team. Assisted sales team in identifying up-sale opportunities.

SR ACCOUNT EXECUTIVE Prelude Systems, Inc. 9/1994 – 5/2001

Application support for niche ERP software manufacturer, intra-department communications, training and review of implementation and help desk personnel, client dispute resolution, customer relationship management, online support, sales support, software testing/debugging, services billing, custom report design/development, department and cross-functional process improvement, and executive summary reporting. Managed escalation process intended to meet KPI service levels and customer retention.

ACCOUNT MANAGER Attention Medical 4/1992 – 4/1994

Customer relationship management, data entry, special inventory control, client dispute resolution, vendor relations, new hire training, supervision of online ordering website development team and company software transition and implementation processes and scheduling. Met or exceeded departmental KPIs during each transition/implementation process.

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