James Darden

Enthusiastic professional seeking rewarding career with over 20 years in customer care.+1 407 305 ad2a1w@r.postjobfree.com

Sanford, FL 32771

Willing to relocate anywhereAuthorized to work in the US for any employer

Summary

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Work experience

Bakery Associate

The Fathers Table - Sanford, FLSeptember 2023 to Present

Work in the bakery at multiple positions and various job detail at the Fathers Table Cheesecake factory.

Email Clerk

Central Florida Expressway Authority - Orlando, FLJuly 2022 to Present

Assist and respond to customer inquiries for the Central Florida Expressway Authority. Detail includes responding to customer inquires and complaints related to the Expressway Authority and the Florida Department of transportation. Job duties include resolving adjustments, disputes, bill of sales updates, registration holds, and opening and closing accounts. Job also includes resolving issues by escalating issues to toll enforcement officers.

Customer Service Representative

Central Florida Expressway Authority - Orlando, FLFebruary 2021 to Present

Assist customers with accounts, clearing registration holds at the DMV, updating license plates, replenishing accounts, and resolving disputes regarding pay by plate invoices. Also providing customers with information about EPASS and the Central Florida Expressway Authority.

Merchandiser

Scotts Miracle GroAdd locationNovember 2018 to February 2021

Assisted in stocking and marketing of Scotts Miracle Gro products for Home Depot and Lowes Garden Centers in the Orlando, Florida area.

Customer Service Representative

Healthfirst - Lake Mary, FLApril 2011 to October 2018

Worked as a customer service representative for a health insurance company representing the underserved populations of New York, Ny. Assisted Patient's, doctors, clinics, and hospitals with medical plan. Job detail included assisting callers with benefits, medical coding, prior authorizations, claims and billing, and filing an appeal or fair hearing.

Education

Bachelor's degree in Business Administration

Georgia College and State University - Milledgeville, GA August 1999 to August 2009

Associate's degree in The Arts

Gordon State College - Barnesville, GAAugust 1996 to June 1999

Skills

Microsoft Outlook

Telemarketing

Retail Sales

Windows

DME

Microsoft Office

Medical Coding

Merchandising

Microsoft Excel

Serving Experience

Team management

Computer Skills

Planograms

Health Information Management

Lumber mill - 1 year

Medical Billing

Sales

Restaurant experience

Microsoft Word

Fundraising

Customer Service

Medical Scheduling

Supervising Experience

Hospitality

Lumber mill assembly line - 1 year

Do you want to add any of these skills?

Do you want to add any of these skills?

Insurance Verification

EMR Systems

CPT Coding

Medical Records

Hospital Experience

Administrative Experience

Awards

Brother and fund raising chair

April 2000

Brother of Pi Kappa Alpha Fraternity Theta Gamma Chapter at Georgia College & State University

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