Natalie Sidonia

Skrivanek

ad2a0i@r.postjobfree.com

646-***-****

Queens, NY 11102

Summary

To find a position that utilizes my extensive experience in administration and interpersonal communications within a company that encourages advancement and professional growth.

Education and Training

National Seminars – How to be an Outstanding

Communicator

St. Petersburg College

St. Petersburg, FL,

01/2006

HS

St. John's Preparatory

Astoria, NY,

01/2004

OfficeTrax, ServiceChannel, DOE Building and Navinet Training Class

Molloy College

Management Classes (Building Dynamic and Highly Effective Teams, Effective Writing Skills for Business, Conflict Resolution – Negotiating Skills, Influencing and Negotiating, Effective Communication, Leadership and Management and Accounting.

Experience

CARNEGIE Hill OB/GYN

Receptionist/Assitant Office Manager New York, NY 06/2013 to 01/2021

● Scheduled and confirmed appointments.

● Answered and directed incoming calls using multi-line telephone system.

● Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.

● Oversaw office inventory.

● Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.

● Welcomed to front desk and engaged in friendly conversations while conducting check-in procedure.

● Managed customer complaints and rectified issues to complete satisfaction.

● Pulled and organized requested documentation.

● Prepared daily shift close reports and balanced cash register to accurately reflect transactions.

● Communicated with outside offices to obtain records and transfer files.

● Signed for packages, recorded deliveries and distributed to personnel.

● Provided administrative support to coworkers, taking on additional tasks during high-volume periods.

● Assisted staff and executives with special projects.

● Maintained office equipment, scheduling service to repair issues.

● Scheduled surgical procedures for patients by reviewing surgeon schedules.

● Arranged and scheduled post-operative visits during appropriate timeframe after surgery.

● Educated patients on at-home surgery preparation requirements and post-operative care process.

● Obtained signatures and collected completed pre-operative consent and HIPAA forms from patients.

● Sent H&P form and other patient information to surgery facility

● Collected coinsurance and deductible payments prior to procedure.

● Entered insurance information and flagged out-of-network coverage information in computer system.

● Applied HIPAA privacy and security regulations while handling patient information.

● Completed and submitted appeals for denied claims.

● Oversaw medical coding, charge entry, claims, pharmacy communications and other day-to-day operations of billing department.

● Identified errors and re-filed denied or rejected claims quickly to prevent payment delays.

● Posted charges, payments and adjustments.

● Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.

● Reviewed and verified benefits and eligibility with speed and precision.

● Added modifiers, coded narrative diagnosis and verified diagnoses.

● Reviewed medical records to meet insurance company requirements.

● Received prior authorization for medications and procedures that were not originally covered by insurance.

Federal Pump Company

Repair Manager Brooklyn, NY 06/2012 to 04/2013

● Managed technicians on the GPS and tracking where they are at with their jobs

● Recording any overtime the technicians did during the week

● Invoicing completed jobs

● Invoicing city jobs (prevailing wages)

● Creating schedule for the following day and upcoming week

● Writing up proposals that are approved in the system

● Taking care of customers that come in the office for repairs that need to be done

● Answered phone lines, took service request & helped customers with their questions.

● Completed thorough opening, closing and shift change functions to maintain operational standards each day.

● Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

● Produced thorough, accurate and timely reports of project activities.

● Planned and led team meetings to review business results and communicate new and ongoing priorities.

● Resolved customer inquiries and complaints requiring management-level escalation.

● Proposed or approved modifications to project plans.

● Assigned work and monitored performance of project personnel. Real Estate Company

Office Assistant Astoria, NY 02/2012 to 04/2012

● Answering telephones and taking down the necessary tenant/ landlord information

● Scheduling appointments

● Assisting in setting up necessary information, flyers, and ads for open houses

● Creating ads for the apartments/ houses we had to be renting Brinco Mechanical Services, Inc

Call Center Representative – Project Coordinator Freeport, NY 01/2007 to 01/2011

● Answering telephones and directing the call to the appropriate person.

● Assisting the client with their HVAC needs and/or placing a service call with the local contractor to take care of those needs.

● Writing and checking pricing on proposals to be sent to the client.

● Preparing invoices to be sent to the client.

● Entering and Maintaining equipment lists.

● Managed nationwide unit replacement programs.

● Fabricating client reviews (classifying the report in order to create pivot tables and charts in excel).

● Assisting different departments and mangers when help was needed.

● Audited customer account information to identify issues and develop solutions.

● Asked probing questions to determine service needs and accurately .

● Offered resolutions to de-escalate calls and solve customer issues.

● Made reasonable procedure exceptions to accommodate unusual customer requests.

● Answered, screened and processed high volume of calls daily with call management system and web-based communications.

● Trained and supervised new employees to promote overall team productivity and consistent service.

● Updated customer accounts, addresses and contact information within call management databases.

● Met and communicated with vendors to monitor product shipments, prices and backorders.

● Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Rebecca B. Dupont M.D

Receptionist New York, NY 01/2005 to 01/2006

● Filing patients' charts and lab results

● Checking patients in and preparing charts for the medical assistant

● Making and canceling appointments

● Answering telephones

● Assisting patients with their needs

● Filling out requisitions to send specimens to lab

● Making sure exam rooms were ready for patients

● Cleaning and organizing office space

● Trained new employees

● Assisting the Physician with scheduling meetings, plane tickets conferences. Phoenix OB/GYN Services

Receptionist Flushing, NY 01/2002 to 01/2006

● Entered insurance, demographics and health history into patient database.

● Checked patients in and out for appointments and collected co-payments.

● Called patients to confirm scheduled appointments and obtain additional details.

● Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.

● Processed patient payments and scanned identification and insurance cards.

● Protected patients by observing strict HIPAA guidelines.

● Took messages from patients and promptly relayed to appropriate staff.

● Answered multi-line phone system and directed callers to requested personnel and departments.

● Greeted each patient pleasantly and offered desk sheet for easy sign-in.

● Delivered high-quality administrative and customer service to sustain patient and work flows.

● Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.

● Retrieved faxes and uploaded documents to patient charts to assist clinical staff.

● Straightened up waiting room to maintain neat and organized space.

● Informed patients of financial responsibilities prior to rendering services.

● Gathered, transcribed and typed medical information into charts.

● Ordered ink cartridges, toner, paper and other office supplies.

● Trained new staff on office procedures, insurance processes and medical terminology.

● Applied knowledge of medical terminology and insurance processes to support office administration productivity.

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