Customer Service Representative

Deborah O. Covey

*********@*****.*** 530-***-**** 247 N 300 E, Rupert ID 83350

PROFILE

Analytical and detail oriented professional with experience in both healthcare and business operations, marketing strategies, relationship management, community management, vendor contract negotiations, annual budget analysis, database design/entry/management, bookkeeping/payroll, project management, human resources support, and daily office management.

EXPERIENCE

Billing Specialist I Imagn Billing/DevDent June 2023 to Present Act as liaison between insurance companies and our dental office clients. Review claim submissions for accuracy, manage claim processing and investigation, provide clients with claims update, progress, verification of benefit information, coordinate with insurance agents to process claim payments, use of Change Health Care, Availity, and other online technology to check the status of claims, research and resolve denials and appeals, ensure claim payment information is coded in our Imagn software.

Director of Operations l MC Fitness l September 2022 to June 2023 Coordinate MC Fitness board priorities and supervise fitness instructors and volunteers. Manage the financial development activities of MC Fitness. Create positive working relationships with other businesses, organizations, and government entities to promote MC Fitness and its mission. Oversee the hiring, training, and supervision of 8 staff members. Develop, and manage the operating budget including shortfalls, overages and targets. Implement MC Fitness strategic plan and write all new job descriptions for each organizational position. Ensure the safety and maintenance of facilities, grounds, and equipment. Processed bi-weekly payroll for each employee. Director of Operations/COO – Etosha Assisted Living April 2020 to January 2022 Ensure consistent delivery of high quality Assisted Living services, establish strong working relationships with regulatory agencies, family members, and community advocates, oversee management of day-to-day operations, ensure state and county regulatory compliance, oversee hiring, training and supervision of qualified staff, run payroll, oversee administration and documentation of all resident care and medications, perform initial admin screenings for admissions., create and implement marketing strategies to achieve full census, manage charting and storage of all resident care records, manage Etosha’s activity coordinator and related events. With the assistance of an AL supervisor, managed the work and performance of 13 employees.

PORTFOLIO MANAGER TREO COMMUNITY MANAGEMENT Oct 2018 to June 2020 Managed portfolio of 33 HOA communities in Salt Lake City, Tracked capital maintenance and improvement operations, and oversaw monthly/quarterly/yearly budget performance, consulted on vendor acquisitions, interacted with property owners, inspected properties weekly and documented needed improvements with both photos and reports, prepared monthly and quarterly variance and forecast reports, created yearly operations and capital improvement budgets. ASSISTANT PROJECT MANAGER NORTH STATE RESOURCES, INC SEP 2010 - OCT 2017 Worked closely with Project Managers, and with State, Federal, and local agency managers providing administrative support for a national gas pipeline project. Managed a complex admin database. Bookkeeping/AP/AR/property management for 7 offices. Acted as support staff to the accounting department with duties that included accounting software data input, queries, and monthly invoice support documentation. Provided document preparation, and project status reports, built complex excel budget spreadsheets. CLIENT RELATIONS COORDINATOR THE LAW OFFICE OF LAURA WOODS FEB 1999 - SEP 2010 Prepared legal forms and oversaw document schedules for the firm’s legal clients. First point of contact for clients support, assuring confidentiality, and resolving concerns about the timeline of each individual case. In addition, I created a client tracking database, for client profiles, case type and legal status.

OFFICE ASSISTANT THE DIGITAL BUSINESS GROUP JULY 1999 - SEP 2010 Yearly employee benefits research and plan implementation. Review accounts payable and process payables. General office support, which included filing, quarterly employment tax documents, purchasing of office supplies, coordination of travel for employees, and setting up vendor meetings. S K I L L S

MS office - Excel, Project, Access, PowerPoint

Project management, General accounting skills, AP/AR Medicaid Billing

Support Database design

Time management, GIS

Customer/Client support, Sales, Interpersonal Relations CPR/First Aid Certified

Medications Tech Certification

Youth volunteer - 20 years, Women’s ministry volunteer - 20 years E D U C A T I O N

ARLINGTON HS GENERAL EDUCATION 1985 - 1988

R E F E R E N C E S

KATIE RIDING - 801-***-****

GAYLE SMITH - 530-***-**** EXT 116

JUDGE LAURA WOODS -530-***-****

BRENDA MEAMBER -530-***-****

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