Regina Ellis

**** ** ****, **** ***, T *****

903-***-****

ad2a05@r.postjobfree.com

Education

Northeast Texas Community College 2022 (Current)

Computer Information Science Specialization in Cybersecurity A.A.S.

Experience

LIVE OPS INDEPENDENT CONTRACTOR 2014-2015

Inbound Calls for various companies, providing customer service and sales

RW BYRD TRUCKING SUPERVISOR 2017-2019

Supervised, Coordinated and Allocated assignments for 9 CDL

Truck Drivers on 6 Routes 7 days a week

Inbound and Outbound Calls and Texts between Drivers and

Destination Managers

Inbound and Outbound Calls, Texts and Emails between Company Owner and Myself

In-Person Business Meetings with Company Owner, Drivers and New Hires

New Hire Interviews, Background Checks, and Drug/Alcohol Testing

Ensured DOT/FMCSA Compliance for safety standards.

Managed databases that detailed transport activities, financial accountings, employee schedules and personnel records.

Managed the maintainance of all work vehicles to be in top running condition.

LIVE OPS INDEPENDENT CONTRACTOR 2020-Present

Inbound calls for Intuit TurboTax Product Support, Victoria’s Secret Customer Service, Bath & Body Works Customer Service, Progressive, and AmeriHealth Caritas (Tier 1)

Manage Escalated Bath & Body Works Customer Service calls from Tier 1 (Tier 2)

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