Jayashree (Jay) Lakshmanan MBA, PMP, LSSGB, CSM, ITIL

Bolingbrook, IL 60490 630-***-**** ad2a02@r.postjobfree.com LinkedIn

Program/ Portfolio Management

Accomplished Program/Portfolio Management and Client Relationship professional with over 18 years of progressive experience across various industries. A highly motivated individual, who brings a strategic vision and a demonstrated ability to achieve results, coupled with extensive global experience across diverse roles.

Expertise

Program/Portfolio Management

Management Analytics & Consulting

Project planning & Implementation

Applications Development & Database Analysis

Operations Management

Global Business Development

Lean Six Sigma & Scrum Master

Process Flow Analysis

JIRA/Smartsheet

Data Migration/Data Strategy

Budget & cope management

Agile/Waterfall/Hybrid

Resource management

SaaS Projects Implementation

MS-ACCESS & MS SQL

HTML, XML, Flash & Java

Visual Basic & ASP

Contract Review & Drafting

Professional Experience

phData April 2022 – Present

SENIOR PROGRAM/PORTFOLIO MANAGER

Manage end - to end multiple large-scale programs for various customers to ensure the strategic business goals for the customers are meet.

Implementation of large complex projects utilizing 50+ resources spread across multiple global regions and $10+ M budget management.

Work closely with Executives and key stakeholders to design and deliver the vision of the program at all operation levels.

Develop an effective relationship with the internal delivery team and project key stakeholders to set direction for the program/portfolio execution to drive project initiatives and changes in a positive, collaborative, and transparent way.

Act as an escalation point and manage risks across the program/portfolio by creating and managing standardization of processes across the portfolio.

Ensure projects in the portfolio are delivered on time, in scope and within budget.

Work with Project leadership team in building project and sprint plans, milestone description, and cross -team dependencies

Manage and document changes to Program scope, schedule, and costs with change requests, reporting, and project plan updates.

Work closely with the PMO team to facilitate setting committee meetings at project and program level, which includes creating executive level leadership program reports, and providing project health program status reports

Stanley HealthCare September 2020 – April 2022

SENIOR PROJECT MANAGER

Drove projects to conclusion by working with internal and external stakeholders to ensure deliverables are met within time and project budget.

Drafted and updated Statements of Work, project plans, and securing customer agreement.

Developed and executed project plans including resource requirements, deliverables, milestones, and completion timelines.

Served as primary point of contact for customer and/or partner representatives during implementation to communicate & coordinate project dependencies and set & manage expectations.

Met continuously with customers to clarify specific requirements of each project to ensure deliverables are aligned which resulted in the strengthening of business relationships and increased overall customer satisfaction.

Coordinated tasks and resources across multiple, simultaneous projects through the entire project lifecycle.

Worked through conflicting issues, roadblocks and dependencies, proactively managed risks, changes and communication with project stakeholders.

Prepared and reviewed project deliverables; ensured internal project documentation is complete.

Assisted with defining and improving project delivery methodology for the different types of customer and system implementations.

Command Alkon, Oakbrook, IL February 2018 – June 2020

SENIOR PROJECT/PROGRAM MANAGER

Efficiently managed end-to-end Telematics projects on time and within allotted budget by defining project scope, goals and deliverables supporting business goals in collaboration with senior management and stakeholders.

Developed full-scale project schedules and milestones leveraging tools like Smartsheet, D365, JIRA and Confluence.

Validated schedules, dependencies, and resource utilization across work plans to set and continually manage project expectations with team members and other stakeholders to provide A+ customer success to align with the corporate goal.

Identified and analyzed project risks and developed mitigation plans to manage stakeholder expectations to meet client expectations. Monitored and controlled the quality management process to conduct continuous improvement and causal analysis activities within the project management team.

Built, developed, and grew business relationships vital to the success of projects; conducted project postmortems. Created recommendation reports to identify both successful and unsuccessful project elements.

Recipient of Presidential Club Award for contribution towards Process Improvements – 2018.

Arroweye Solutions, Chicago, IL December 2016 – Feb 2018

PROJECT/PROGRAM MANAGER

Supervised technology on-boarding implementations by working closely with the client to understand their business and technical requirements.

Managed the overall program coordination of individual projects including master scheduling, motivating team members and resolving problems.

Oversaw multiple projects through all phases of project development by working in an interdisciplinary team to achieve set project milestones and drive decision-making by managing resources and capacity planning across various projects.

Assisted with new business acquisitions through the demonstration of professional and technical knowledge, fiscal responsibility, and technology leadership expertise.

Handled $10+ million of new facility start-up projects by ensuring that timelines and milestones were achieved. Used risk analysis tools like JIRA and Gantt charts to maintain progress.

Managed a project to transition the ticketing system used from Bugzilla to JIRA single-handedly by working closely with all departments to design a revised workflow and trained 100+ team members both in-person and remotely on how to use the new system.

Merieux Nutriscience, Digital Solutions, Chicago, IL March 2016 – Dec 2016

PROJECT IMPLEMENTATION SPECIALIST & SCRUM MASTER

Managed technology implementations by tracking achievement of deliverables, tasks, and resources using MS Project. Supported clients with their on-boarding process and assisted in issue resolution through tracking client feedback and reports to contribute to the product roadmap.

Acted as liaison between the business units and the technical teams by translating loosely defined business problems into a set of objective and logical specifications to develop a solution.

Guided the development of product strategy in the marketplace by participating in sales conversations to provide high-level background on technology products.

GoHealth LLC, Chicago, IL May 2015 – Feb 2016

PROJECT MANAGER/IMPLEMENTATION SPECIALIST

Aligned Information Technology operational strategy and resources to support IT needs of the client. Identified solutions based on leading practices in the field to achieve sustainable long-term results in a cost-effective manner.

Managed technology implementations by tracking deliverable achievements, escalating issues, and developing training materials. Implemented software for various national health insurance carriers using the SaaS model for leading insurance carriers such as United HealthOne, Aetna, and BlueCross Blue Shield.

Worked with clients to clarify project roles and responsibilities by utilizing the RACI matrix. Used PMI methodologies to manage client relationships post-implementation to address ongoing needs. Supported clients with their on-boarding process and product issue resolution through feedback tracking and reports to contribute to the product roadmap.

Guided the development of product strategy in the marketplace including participating in sales conversations to provide high-level background on technology products.

Kluever & Platt LLC, Chicago, IL 2014 – 2015

PROJECT/PROGRAM MANAGER (FORECLOSURE SYSTEMS COORDINATOR)

Guided several departments in designing and developing projects through the production and implementation stage.

Collaborated with management teams to deliver assigned programs. Assessed/identified potential bottlenecks in each project/program process.

Initiated and developed internal processes to improve program delivery within specific time frames.

Managed teams working on different programs and smoothed out any areas of possible conflict.

Evaluated the timely performance of different teams working on a project and documented the progress accordingly.

Directed the recruitment process of key employees and the selection of consultants and outsourced vendors.

Prepared training manuals and training schedules for all departments to roll out projects and project updates. Defined the resources required for completion of a project and allocated resources accordingly.

Designed and developed the software application to meet the needs of the firm including SQL query building and reporting.

CT Lien Solutions (A Wolters Kluwer Co.), Chicago, IL 2008 – 2014

SENIOR CUSTOMER SPECIALIST/Project Manager

Developed/managed accounts, resolved inquiries regarding Uniform Commercial Code services, compiled search results and interacted with Correspondents and abstractors. Maintained orders as well as financial and customer records for major law firms and Corporations by providing quality consultative services through the identification of customer needs and setting clear expectations regarding capability of the company’s products and services.

Increased year-over-year individual productivity to 225% in 2012 by using more efficient processes; decreased cycle time by 25%; efficiently managed orders which resulted in receiving the Best Cycle Time Award in 2012.

Provided UAT testing for new products and services, part of the real property and internal product support team.

Represented the company in face-to-face interactions with clients as an SME.

Education & Professional Development

ITIL Certification (2017)

Project Management certification (PMP)

Lean Six Sigma Green Belt

Certified Scrum Master, Scrum Alliance

Atlassian certified inn Managing Jira Projects for Cloud (ACP 620)

Signal Level 1 certified

Master of Business Administration (MBA), Global Business specialization-Latin America

Management Analytics, Strategy & Execution, Change Management (Graduate Certificates)

Lake Forest Graduate School of Management, Lake Forest, IL

Paralegal Certification- Commercial Lending & Real Estate Law

William Rainey Harper College, Palatine, IL

P.G.D.M.M., Marketing Management

Management Studies Promotion Institute, New Delhi, India

LL.B., Bachelor of Laws –specialization in Interpretation of Statutes and Legislative Drafting

Pondicherry University, Pondicherry, India

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