STEPHANIE REGINA RODRIGUEZ

**** ******** ******* **** ***

San Antonio TX, 78218

ad29zw@r.postjobfree.com

210-***-****

OBJECTIVE

My goal is to be a part of an industry that cares about its employees, diversity, work life balance and encourages continued education.

SKILLS & ABILITIES

Throughout my career as a business leader, I have obtained skills and abilities in:

- Payroll

- Employee Audit & Performance

- Inventory Management; Hiring Process

- New Employee Training

- Customer Service

- Excelled in employee and customer relations.

- Employee Management

- Work Flow Management

- Business leader mindset

EXPERIENCE

ROSS, RETAIL HEAD STORE MANAGER

DEC 2022, TO PRESENT

As the head manager I manage various departments within the retail location. This includes management of loss & prevention, cashier front store associates, floor associates, warehouse, and stock associates, office management of sales, new hire and onboarding training department.

Key responsibilities:

- I manage over 50 store associates

- I manage all employee schedules and operations

- I am responsible for writing and executing store sales performance goals and profitability margins

- Manage work related conference calls

- Report to district executive management

Ross, Retail Floor Department Supervisor

JAN 2018 - DEC 2022

As the Front-End Floor supervisor, I oversaw the cash Cashier Department. Enforced the store policies and procedures. I was responsible for the productivity and security of the store’s profits. Worked alongside the Lost Prevention team to ensure the security of the department.

Key Features & Responsibilities:

Maintained a Cashier Performance Rating above 100%

Catamaran Home Delivery

SEPT 2013 – MARCH 2015

Processed mailed and faxed prescriptions by inputting them into the database. Faxed refill request to providers. Answered phone calls from providers and nurses. Ran prescriptions and medical supplies through insurance for payment. Handled patient complaints and concerns and corrected to the best of my ability. Attended staff meetings and met all requirements of the company and the state. Utilized good organizational skills.

Reynold Army Community Hospital

OCT 2010 – JAN 2013

Series: 0661 Pay Plan: GS Grade: 05 Pharmacy Technician (This is a federal position)

Processing prescriptions, ensuring compliance with regulations, managing inventory and workflow, communicating with patients and healthcare professionals, and performing various technical duties. The technician is proficient in automated dispensing systems, maintains accurate records, and demonstrates understanding of medical terminology and calculations. They work collaboratively to ensure efficient and safe patient care.

Key Features & Responsibilities:

-Prescription processing and management

-Compliance with regulations and standards (JCAHO, HIPAA)

-Workflow management and patient service

-Restocking and inventory management

-Liaison duties and clinic support

-Documentation and record-keeping

-Automated dispensing systems and robotics maintenance

-Supply and logistics management

-Patient instruction and education

-Collaboration with healthcare professionals

-Medical terminology and calculations

Ward Road Pharmacy

04/2008 - 05/2010

Managed Medicaid billing, placed daily medication orders, supervised technicians, and performed quality control checks. Shipped medication packages, calculated insurance values, and communicated with facilities and healthcare providers. Performed toting duties, ensured correct packaging, and visually inspected medication before dispensing. Filled, labeled, and dispensed medications, documented pick-up orders, and faxed refill requests. Demonstrated strong organizational skills, creating a spreadsheet for accurate delivery tracking.

Key Features & Responsibilities:

-Reconciling Medicaid billing on a weekly basis

-Managing medication orders and restocking pharmacy and manufacturing areas

-Supervising pharmacy technicians and performing quality control checks

-Communicating with patients, caregivers, and healthcare providers

-Shipping medication packages and calculating insurance values

-Creating UPS labels and tracking packages

-Maintaining patient profiles and ensuring accurate medication dispensing

-Documenting pick-up orders and faxing refill requests

-Organizing data and creating spreadsheets to ensure delivery accuracy

-Collaborating with the Home Health Care Department on patient needs

Child Development Center

Child and Youth Services Room Lead

APRIL 2008 – MAY 2010

As a caregiver, I was responsible for creating and maintaining schedules for other caregivers. I also counseled parents and family members to keep them informed about their child's development, accomplishments, and progress. Additionally, I handled concerns from staff members and parents, ensuring that each concern was addressed with care and specific to the individual's needs. I updated staff on training and requirements set forth by the child development center's regulations. On a daily basis, I supervised groups of children and interacted with them using interpersonal skills. I developed and maintained records on staff and children to monitor progress and created individualized lesson plans and activities to promote each child's growth and development. I prioritized good health and nutrition, performed health checks, and ensured safety and sanitation requirements were met. I also completed incident/accident reporting worksheets and conducted workshops to train other staff members.

Key Features & Responsibilities:

- Created and maintained schedules for caregivers

-Counseled parents and family members on child's development and progress

-Handled concerns of staff and parents with individualized care

-Updated staff on training and regulations

-Supervised groups of children and interacted with them using interpersonal skills

-Developed and maintained records on staff and children

-Created and implemented individualized lesson plans and activities

-Promoted good health and nutrition, performed health checks and ensured safety and sanitation

-Completed incident/accident reporting worksheets

-Conducted workshops to train other staff members.

EDUCATION

KAPLAN UNIVERSITY

Denver, co; Technical Certificate 06/2008

MAJOR: PHARMACY

Relevant Coursework, Licenses and Certifications: Graduated with Distinction. Completed 20 hours of continuing education classes to include 2.0 hours of Pharmacy Law. Completed 120 Hours of internship at Walgreens Pharmacy. Member of the Pharmacy Technician Program Advisory Committee. Pharmacy Technician Board Certified (License Number 4401-0108-0558-341)

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