June **** - July ****

Jerome Francis

**** ****** ********* **., ***** Palm Beach, FL 33411

312-***-**** • ad29zo@r.postjobfree.com

Professional Experience: Seasoned professional with 18 years of hands-on experience in network technician roles, coupled with a decade-long tenure in business manufacturing. Proven expertise and designing,

implementing, and maintaining complex network

infrastructures, ensuring seamless operations and best performance. Skilled in troubleshooting network

issues, implementing security measures, and perfect network efficiency. Complemented by a strong

background in business manufacturing, with a track record of driving operational excellence, process

improvements, and cost reductions. I am known for my strategic mindset, problem-solving abilities, and

commitment to delivering high-quality results. I am seeking a challenging role where I can leverage and achieve business success.

Assistant Plant Manager/Logistics Management Specialist Best Croutons LLC Chicago, IL

Led plant operations,overseeing production, quality, control, and safety protocols.

Coordinated and optimized supply chain activities, including transportation, inventory management and distribution. Successfully managed a team of 80 employees, fostering a positive and productive work environment.

Conducted regular audits and assessments to identify and address potential privacy and security risks.

Collaborated with cross-functional teams to implement process improvements, resulting increased efficiency, and cost savings. July 2000 - September 2013

October 2023- Present

Conducted comprehensive forklift training programs, including classroom, instruction and practical hands-on exercise. Network Technician

Advanced communications Inc.(Comcast) Chicago, IL

Installed and configured cable TV, Internet, and phone services for residential and business customers.

Strong technical acumen with the deep understanding of Comcast products and equipment.

Delivered on-the-job training and development initiatives to new hires and contractors.

Excellent customer service skills, ensuring customer satisfaction and retention.

Knowledge of networking protocols such as TCP/IP, DHCP, and DNS. Familiarity with cable and fiber optics Technology. Driver

Fed Ex

Safe Driving: Demonstrated ability to operate vehicles safely in various road and weather conditions, with a clean driving record. Route Navigation: Proficient in using GPS systems or maps to plan efficient delivery routes and meet delivery deadlines. Time Management: Skilled at managing time effectively to ensure prompt and accurate delivery of packages.

Customer Service: Experience in providing excellent customer service, including courteous interaction with customers during deliveries. Package Handling: Ability to handle packages with care, including loading and unloading items from the vehicle safely and securely. Attention to Detail: Strong attention to detail to ensure accurate package sorting, labeling, and delivery documentation.

Adaptability: Flexible and adaptable to changes in delivery schedules, traffic conditions, or other unforeseen circumstances. Maintenance and Inspection: Basic knowledge of vehicle maintenance and inspection procedures to ensure vehicles are in proper working condition.

Technical Acumen (Skills):

- Plant management

Jun 2001 - jun 2002

Sep 2000- July 2001

August 1999

- Logistics and supply chain optimization

- Resource management and scheduling

- Computer networking

- Forklift teacher

- Compliance audits

- Network Infrastructure

- Cybersecurity

- Technical support

- Customer relations expert

- Operations management

- Effective communications

- Team leadership

- Interpersonal skills - OSHA

Education

Computer/Cable Networking

Paul Simon Job Corps Chicago, Illinois

Completed intensive training in computer cable networking. Developed skills in installing, maintaining, and troubleshooting network systems.

Gained hands-on experience with various network devices and technologies.

Computer Technical Specialist

Northwestern Business College, Chicago, Illinois

Completed comprehensive training in computer hardware, software, and technical support.

Developed expertise in troubleshooting hardware and software issues. Acquired skills in network configuration, maintenance, and security. Learned best practices for providing technical assistance to users and resolving technical problems efficiently.

High School Diploma

Calumet career preparation Academy, Chicago, Illinois Completed rigorous coursework in preparation for post-secondary education and/or career endeavors.

Demonstrated proficiency in core academic subjects and acquired essential skills for success in various fields.

Engaged in extracurricular activities, volunteer work, or other experiences that contributed to personal and academic growth. Certifications and licenses

Forklift license certification

Network certification

HIPAA certification

Blood-borne pathogen certification

TWIC license

CPR certification

OSHA certification

References

Professional references available upon request

Contact this candidate