Senior IT - Business Portfolio/Sr. Program - Product Manager/Release Train Engineer (RTE)- Project and Product management/Business - Application analysis

SOFTWARE/RDBMS DEVELOPMENT ENTERPRISE IMPLEMENTATIONS SYSTEMS ENGINEERING INFRASTRUCTURE BUSINESS

• Long experience in Product development

Strong technology background combined with extensive experience managing large programs, portfolios as well as direct staff management

• 24+ years of experience with IT/Business Strategy, IT Solution Delivery and personnel management across variety of industries including Finance, Government, Insurance, Retail, Manufacturing, Airline, Loyalty and Supply chain management

• Strategic IT/Business executive and champion for change – with reputation for leading through ambiguity and maximizing cutting-edge technologies; proponent of disruptive innovation

• Experience in working with organizational change management/leadership and process change management

• Proven track record delivering large Multi million $$ portfolios with teams scattered across geographical locations

• Proven track record in successfully implementing a web site with more than a million business users - displaying sensitive financial data

• Proven track record providing critical IT/Business input for Mergers and Acquisitions

• Experience with data center migrations and optimization

• Experience with Oracle financials/SAP/Siebel and Oracle e-Business

• Experience with Agile and Devops

• Experience with Issue/risk management and remediation

• Experience presenting to executive management

• Experience with Organizational change management (OCM)

Team Foundation Sever (TFS) helped Agile Scrum teams to collaborate their efforts to finish projects use it for Agile projects at Connexions and Target. Create features and User stories.

Creating Capability and features in Rally

Working with Stakeholders to identify requirements and work with team to create User Stories

Mergers/DeMergers and acquisition experience

Worked in Logistics/Marketing, Category and Inventory management as well as compliance norms like HIPAA and SOX

Experience working on Data Center, Network, VOIP and Windows upgrade

Experience with Master Data Management (MDM)

Managed product development lifecycle

Experience with API connect and ATG

Supervisory experience

Cloud migration experience

Experience with Oracle cloud migration

Experience with AHA and Confluence

Experience using CRM – Oracle financials/Oracle manufacturing, SAP and Siebel

Worked on HTML CSS JavaScript

Involved in stakeholder strategic and technological business analysis

Experience with secure email gateway

Worked on Cloud computing which includes Citrix, emails and fax and using Microsoft exchange

Skills Summary

Project/Product Management:

Custom Software Development

Database Design (RDBMS)

Systems Engineering

System Migrations/Integrations

Enterprise wide Implementations

IT Project Lifecycle:

Requirements Analysis

ROI Analysis

Costing & Budgeting

Project Scheduling

Testing/QA/Rollout/Support

Value-Added Leadership:

Cross-Functional Supervision

Team Building & Mentoring

Client Relations & Presentations

Business & IT Planning

Vendor Management

Experience

Program/Project Manager/Delivery Manager at Bank of America - Infosys

December 2021 – Present

Working as a Delivery/Project Manager - overseeing workers, facilitating meetings, and ensuring that products and services satisfy consumers and Stakeholders

Currently working for Home Mortgage Product solutions

Use SAFE Agile – comprising of 4 Scrum teams

Manage cross functionalities...mix of Agile and Waterfall – Software development as well as Infrastructure

Worked on multiple home mortgage applications as a part of the home lending Program

Worked on different databases Oracle, Sybase, DB2 as well as Teradata

Worked on Data lake Hadoop as well as API and BOA hand held app UI

Manage budget, risks, issues and executive level escalations

Work closely with finance on work Capitalization

Executive level status reporting and presentations

Work very closely with business on defining future

Worked on Java API roadmaps

Worked on ATG for both iPhone and Android

Worked with Java API

Working on secure email gateway

Worked on Cloud computing which includes Citrix, emails and fax and using Microsoft exchange

November 2020 to November 2021 – Took a personal break on account of a serious illness in the family

Program Manager/Project Manager/RTE/Scrum Master -Product/Delivery Managers at OPTUM, UHG

November 2014 – October 2020

Worked as a Delivery/Project Manager - overseeing workers, facilitating meetings, and ensuring that products and services satisfy consumers and Stakeholders

Managed Polaris Product development

Worked on implementing Siebel for the Patient Care vertical

Worked for Data Solution (DS) team

Managed a team oof 39 team members

Previously worked as a part of the Solutions Delivery Management (SDM) team

Managed large Campaign, Advocacy, Consumer Contact History (CCH), Polaris and NBA Programs as well as related projects - in various different roles – Program Manager/Project Manager/RTE as well as Scrum Master over the past 6 years

Managing Agile Programs – PI Planning, daily Scrums as well as working with Product owner on defining Product backlog using CA Agile/Rally and using Devops

Manage cross functionalities...mix of Agile and Waterfall – Software development as well as Infrastructure

Manage budget, risks, issues and executive level escalations

Program involved – Organizational Change Management (OCM) – Infrastructure as well as well as underlying technologogy

Work closely with finance on work Capitalization

Involved in Optum acquisition of the DaVita Medical Group. Involved in merger of DaVita Medical Group database into the Polaris program

Work very closely with Cross App PM's, App PM’s, Scrum masters

Executive level status reporting and presentations

Work very closely with business on defining future roadmaps

Understand and manage Cross Program and Cross Business unit dependencies

Use Clarity/Optics and MS Project for work management

Budget responsibility of $10 million – 8 Scrum teams

System Testing

Worked on HIPAA compliance

Experience working on Data Center, Network, VOIP and Windows upgrade

Experience with Master Data Management (MDM)

Worked on C++ APIs

Worked on Cloud migration from Amazon cloud to Optum cloud

Oracle and Amazon could migration

Experience with AHA and Confluence

Experience using CRM – SAP

Worked on HTML CSS JavaScript

Health Plan Project Management

Involved in stakeholder strategic and technological business analysis

Sr.Agile /Waterfall IT Project Manager at Wells Fargo Home Mortgage

August 2013 – October 2014

I worked as a Senior IT Product PM for Wells Fargo Home Mortgage...Between all my projects, have teams of over 80 people and budget of over 5 Million Single project over 3 Million $$)

My responsibilities:

Manage the Online Application Mortgage Project – budget over 3 Million $$ a year

Manage vendor email/online marketing project - 500k budget using Waterfall

Manage CFPB - Dodd Frank compliance project - manage oracle data warehousing portion

Involved in the M&A of United Bancorporation of Wyoming.

Integrated Product development using Agile and JIRA

Manage - :

oBudget - base vs. variable

oIntegrated Product development planning

oExecutive management reporting

oUnderstanding and implementing core project methodology rules

oUnderstanding and implementing compliance rules - Dodd Frank/CFPB

oRisk and issue management

oManaging complex implementation plans

oResource management

oStrategy planning - max bang for the buck

oManaging project across wide array of technologies

oMatrix project management

oWorked on HTML/CSS JavaScript

Sr. IT Program Manager at State of Minnesota

December 2012 - August 2013

The Minnesota legacy Amendment assigned clean water funds to the Minnesota Pollution Control agency. The legislature needs the MPCA to be able to effectively track these funds and also verify that work has been done as planned on time and within budget.

I am responsible for Managing the Program Watershed Data Integration and Planning (WDIP7). I am also working with MN.IT@Central to help the agency implement a new Content Management system (CMS) - Joomla vs. Tridion vs. Drupal as well as create a tangible Content Strategy

• Work very closely with my business partners to deliver solutions that meet state statutes

• Manage team of personnel with different responsibilities delivering project deliverables using different methodologies (Waterfall as well as Agile)

Sr. IT Project Manager at Select Comfort (Sleep Number Bed)

March 2012 - December 2012

I was charged with delivering multiple projects for different business areas. Projects vary from working with external vendors like ADP, Trillium and Responsys to configure/ plug in packages into current applications, managing the SAP and Oracle Manufacturin/financialsg quarterly release, Business Intelligence (BI) projects to provide real time sales reporting to senior management and sales teams, Oracle EBS projects to enable configurable pricing and home delivery and infrastructure projects to upgrade existing servers / setup new SOA/Fusion servers for B2B projects.

• Deliver tangible IT solutions to meet burgeoning sales demand and also product geographical presence

• Work very closely with CIO and Senior VP's for different business areas to understand /translate their business vision to real world solutions

• Manage vast Portfolio of "Deliver ASAP" projects from Accounting, Invoicing, Sales and Product delivery each with a budget of between 200 and 400K dollars

• Create/manage budget forecasts for each of these projects

• Create and manage resource and capacity management plans for all of these projects

• Conduct weekly meetings with project team to ensure project is progressing as per plan

• Use Clarity PPM/workbench for project task and financial planning

• Risk and contingency planning

• Senior Management presentations

• Experience using CRM - Oracle financials/Manufacturing and SAP

Sr. IT Project-Portfolio Manager/Consultant at Wells Fargo Bank, Minneapolis MN

November 2010 - March 2012

I was charged with delivering multiple projects for different internal clients (Web/IVR etc). Projects vary from providing test support to branch conversions (Wachovia to Wells Fargo) as well making major code changes to support business as well as compliance requirements (Dodd Frank, SOX)

• Manage a portfolio of around 5 Million $$ and multiple teams scattered across geographical

locations

• Manage aver 25 projects across releases at any given point of time

• IT Demand and financial/budget management

• IT resource management

• Risk and Contingency planning/Issue resolution

• Senior management reporting and presentations

IT Project Manager/Scrum Manager at Connexions Loyalty Travel Solutions

April 2010 - October 2010

PROJECT MANAGER/SCRUM MASTER for the Product development team:

• Work with the Product owner to prioritize product backlog for the next sprint

• Organize Sprint planning meetings. Create needed Sprint backlog items

• Conduct daily scrums and scrum of scrum’s and work to remove any impediments for the team

• Estimate work effort using Planning Poker and story points

• Work with business clients and product owner for defect prioritization

• Work with offshore resources to ensure timely work flow

• Work with BA to collect sound user stories

• Monitor burn charts and ensure that team members are appropriately burning their works.

• Conduct Sprint retrospective meetings

• Ensure smooth integration of vendor API’s and web services in to the travel Portal

• Manage multiple projects and priorities at same time

• Work with Infrastructure teams and call centers for timely implementation

• Run Scrum of Scrum meetings

• Run weekly stakeholder meetings

• Work with Product Owner on developing Product vision and scope.

• Work with stake holders to create product roadmap and vision strategy

• Present project status to upper management and stakeholders

Program Manager for Sun Country Vacations at Sun Country Airlines

October 2009 - March 2010

I was charged with delivering the Sun Country Vacations website (client/server, J2EE, Oracle, Web sphere). Lead internal personnel and vendor team (up to 12 people) to deliver product on time/budget using structured project management techniques.

• Responsible for Implementing Sun Country's Airline's - vacation's business Strategy

• Successfully delivered the first release of the vacations website on 1st Dec 2009. Vacations have opened up a new business unit and revenue source for Sun Country Airlines.

• Managed contingency planning and created risk management plan for Vacations implementation

• Worked very closely with integration Vendor as well as content providers to deliver best product that meets Sun Country’s needs.

• Used AGILE methodology for project successful project implementation.

• Multiple presentation's for senior management

Sr. IT Integration Manager at Delta Air Lines

April 2009 - October 2009

I was charged with delivering Sky miles-World perks loyalty merger for the Delta.com channel.

• Initiated and facilitated JAD sessions with the cross business NWA/Delta Senior

management teams to understand Business Strategy

• Managed work flow to individual teams based in Eagan, MN and Atlanta, GA

• Managed communication plans with Senior Management and different business process areas

• Managed team responsible for making system changes using Cool:gen, Mainframe, COBOL

• Worked closely with Program Manager on dates and deliverable planning

• Tracked show stopper issues and ensured prompt resolution

IT Technical Architect/Project Manager at Target

August 2005 - April 2009

• IT Portfolio and Demand management

• Managed multiple small enhancement development projects with a team of onsite and offshore

resources over 50 team members for Supply Chain (Distribution, Transportation, Global Trade and

Sourcing Services) business areas during the different phases of the SDLC

• Over 50 Million $$ of Business value service provided to Business areas

• Worked on global supply chain management initiatives

Involved in the Demerger of Hudson, Mervyn and Marshall field stores to a Private equity firm. Effort code and data separation - done within tight timelines

Worked on Merchandising, Inventory and Category management – MMP/MPD ( Brand procurement as well as store displays)

Sr. IT Technical Project Manager/Program Manager at Australian Taxation Office

January 2002 - July 2005

Accounts online (AOL) is a part of the Client experience program initiated by the ATO to upgrade its technologies and systems to provide better services to the customers.

Accounts online (AOL) is a part of the ATO portal and is used by tax agents and businesses to get information about their clients. AOL exposes various different client accounts ranging from income tax to superannuation. System has over 60,000 hits every day.

• Responsible for providing Strategy/Technical and management expertise - managing a team of over 20 FTE's and Accenture contractors (team size varied from 30 to 8 during different stages of project SDLC)

• Project Resource and Budget Planning – Total cost $2 Million AUD

• Website displayed sensitive financial tax data to over 2 Million agents and large/small business as a part of the eGovernance transparency Initiative

• Received the Taxation Commissioners award for excellence in service and delivery

• Managed the complete SDLC of the project from Initiation to Production Support Transition

IT Consultant at Castek Software Inc. – Toronto Canada - Client - Prudential Insurance - CT

2000 - 2001

IT Strategy consultant working closely with clients to do GAP analysis

Worked with client Prudential insurance on the claims system

Worked very closely with offshore. Worked with Business stakeholders and end users

IT Consultant at Syntel – Humana Insurance – Louisville K

1996 – 1999

Manage Onsite IT Outsourcing team

Worked on the Claims and reconciliation system

Worked in a matrixed environment

Worked very closely with offshore. Worked with Business stakeholders and end users

Languages

English, Hindi, Marathi

Honors and Awards

Delta Integration award (Delta airlines)

MAKO award for outstanding performance (Target Corporation)

Commissioners award for excellence in Delivery (Australian Taxation Office)

Commissioners award for excellence in customer service (Australian Taxation Office)

Specialties Areas

Business:

Product Management, Project/Program Management, Vendor management, Outsourcing, Strategy and Portfolio, Waterfall/Agile/Scrum, Mergers and Acquisition, Business Intelligence, Content Management Systems (Joomla/Tridion/Drupal), Content Strategy

IT:

Siebel, Oracle suite, Clarity, HP PPM, HPSD, MS Projects, SharePoint, PowerPoint, MS Team Systems (TFS), Web (.Net/Java), Legacy (Mainframe/Tandem) and PMO

Business Domain:

Banking, Retail, Finance, Insurance, Manufacturing, Airlines, Government, Healthcare

Education

University of Minnesota - Carlson School of Management

MBA, Strategy/General Management, 2006 - 2009

The George Washington University

Certificate in Project Management, 2006 - 2007

University of Mumbai

BS, Computer engineering, 1991 - 1995

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