2 3 Customer Support
Resume:
NIYA L. STINSON
Blythewood, SC 29016
ad29z3@r.postjobfree.com
U.S. Citizen
Federal Status: Career
Veterans’ Preference: 10 Point/Compensable/30%
CORE QUALIFICATIONS
Personnel Management Data/Records Management
Composite Risk Management Policy and Procedure Development Legal/Policy Compliance Training Plan Development
Research/Investigation/Analysis Conflict Resolution/Problem Solving Administrative Management Force Management
EXPERIENCE
Management Assistant (Military/OA) GS 0344-07 September 2022-Current Army Training Center and Fort Jackson 40 hours/week Fort Jackson, South Carolina
• Ensured CLS 800 services are provided IAW regulations, policies, procedures, & performed at the directed capability level.
• Provided responses IAW the established tasking suspense. Provide requester a response to the tasking 95% of the time by the suspense date.
• Provided customer support services that directly provide or indirectly result in tangible benefits to the organization’s mission.
• Provided accurate information IAW regulatory guidance with no more than 3 instances of failure to do so.
• Reads and interprets administrative regulations and directives, etc. for applicability to the MPD. Utilizes a personal computer with a variety of database, graphics, word processing, spreadsheets, email, etc., in the performance of related duties. Ensures correspondence is grammatically and procedurally correct.
• Submit supply/service requests to Billing Official 2-3 days after receipt of request.
• Reconcile all credit card purchases, upload all purchase request documents into US Bank, prepare monthly IMPAC log, and provide documentation to Billing Official 2-3 days after the 19th of each month.
• Complete purchase requests in GFEBS 2-3 days of receipt of approved request.
• Purchase requested items 2-3 days of purchase request being approved in GFEBS by billing official. This supports the organization’s commitment to processing credit card purchases in a timely manner.
• Meet the requirements above 90-95% of the time for each area.
• Submit all work orders 2-3 working days after receipt and emergency work orders 2-3 hours after receipt.
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• This supports the Director’s commitment to have a safe working environment to facilitate our daily mission.
• Meet the above requirements above 90-95% of the time for each area.
HR ASST (Military/OA) GS-0203-05 January 2020-September 2022 Army Training Center and Fort Jackson 40 hours/week Fort Jackson, South Carolina
• Ensured quality customer service is provided in all aspects of the Permanent Party Personnel Work Center (PPPWC) Records Section.
• Ensured CLS 800 services are provided IAW regulations, policies, procedures, & performed at the directed capability level.
• Provided responses IAW the established tasking suspense. Provide requester a response to the tasking 95% of the time by the suspense date.
• Provided customer support services that directly provide or indirectly result in tangible benefits to the organization’s mission.
• Completed 95-98% in-processing in 30-45 minutes of requested service.
• Completed 95-98% initial out-processing in 10-15 minutes of requested service.
• Completed 95-98% required personnel actions 3 working days after receipt of action.
• Updated 95-98% Soldiers Records Brief (SRB) and scan supporting documents into iPERMS within 3 working days after receipt of documentation.
• Verified Soldier is not FLAGGED, and FLAG is transferrable/non-transferrable prior to initiating out-processing with no more than 1-2 instances of failure to do so.
• Provided accurate information IAW regulatory guidance with no more than 3 instances of failure to do so.
• Maintained access to all assigned HR systems (eMILPO and iPERMS) to complete job with no more than 1 instances of failure to do so.
• Generated DD Form 214 for retirement, demobilization and Green to Gold Soldiers within one working day after receipt of orders
• Reads and interprets administrative regulations and directives, etc. for applicability to the MPD. Utilizes a personal computer with a variety of database, graphics, word processing, spreadsheets, email, etc., in the performance of related duties. Ensures correspondence is grammatically and procedurally correct. Assistant Inspector General August 2014-June 2018
Army Training Center and Fort Jackson 40 hours/week Fort Jackson, South Carolina
• Served as an Assistant Inspector General for the Inspector General (IG) Office of the Army’s largest Basic Combat Training installation.
• Worked with six Assistant IGs in the performance of the IG functions of Investigations, Inspections, Teach and Training, and Assistance
• Provided full-service support with primary focus in Inspections inquiring into and reporting upon matters affecting the mission and performance of all active component organizations assigned to Fort Jackson, SC
• Served as the lead inspector providing technical guidance and support to assigned inspectors.
• Performed investigations regarding regulatory violations within the command. 3
• Conducted Inspector General Action Request inquiries pertaining to civilian and military personnel assigned to Fort Jackson, SC
• Identified systemic issues within the command and provided command with recommendations to address those issues in coordination with the Staff Judge Advocate
• Coordinated and tracked internal and external inspections and provided oversight of issues facing the health of the command.
• Prepared inspections reports specifying process and procedural deficiencies, shortfalls in management controls, and discrepancies in documentation.
• Submitted inspection reports, informed leaders of issues surfacing or controversies that arose because of an in-depth analysis of matters presented during the inspection.
• Performed command directed inspections, ensuring compliance with regulatory guidelines within the command.
• Planned and conducted follow-up inspections to ensure corrective actions are taken and ensured improvements had been implemented.
• Exercised full technical, supervisory, and administrative responsibility in the absence of the Command Inspector General and Deputy Inspector General
• Prepared command briefings based on case-load statistical data and presented briefings to the command.
• Served as the training representative for the Inspector General office.
• Served as the representative in preparing and maintaining statistical data pertaining to the Army Worldwide Inspector General Network.
• Responsible for maintaining a Government Purchase Card (GPC) for payment of supplies using the General Fund Enterprise Business System
(GFEBS).
• Responsible for the supply program, to include ordering/purchasing office supplies/equipment, requesting repairs and work order maintenance. Responsible for maintaining an Impact Credit Card for payment of supplies.
EDUCATION
• Civilian Foundation Course, Aug 2020
• Bachelor of Science, Public Health, Graduated December 2020, GPA 3.78, South University, Columbia, South Carolina
• Medical Billing and Coding -HIC, Expected Graduation 2024, GPA 4.0, DeVry University, Naperville, IL
• Civilian Education System Basic Course, Jan 2024 AWARDS AND ACHIEVEMENTS
• Sustained Outstanding Performance Rating - 2021-2023
• Fort Jackson DHR Employee of the 3d Quarter FY23 - 2023
• Fort Jackson DHR Employee of the Year - 2023
• Civilian Service Achievement Medal - 2021
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