Tina L Smith

ad29yt@r.postjobfree.com

501-***-****

**** ****** ** ****** ****, AR 72206

Customer Service Representative L&J Empowerment Little Rock, AR 2021-2023

(Full Time M-F 40 hrs per wk)

Fiscal Support Specialist Arkansas Department of Education Little Rock, AR 2020-2021 (Full Time M-F 40hrs/wk)

Finalizing budgets for Arkansas school districts Arkansas Better Chance Program. Assuring that each site uses the funds that are appropriated for them. Receives, reviews, and audits documents to ensure completion; verifies codes, calculations, authorizations and additional required information. Performs data entry of various information, including invoices and payments, to internal automated tracking and reporting system, general ledger, or other appropriate system after reviewing the documents for accuracy. Receives payments, verifies for accuracy, posts money and receipts, and processes funds following prescribed methods; deposits into appropriate accounts. Maintains manual and computerized files. Reviews files for accuracy and corrects information as needed. Files documents alphabetically, numerically, or by other prescribed methods within designated timeframes. Prepares forms, correspondence, reports and other documents utilizing appropriate software. May communicate with vendors and other customers to provide information regarding the status of accounts or other related transactions. May monitor systems to determine the distribution of invoices, contracts, or grants, and may reconcile receipts of bank deposits and bank statements. May create electronic batches of documents and remittances, correct and balance batches, compute tax liabilities, and make corrections. May assist with accounts receivables and accounts payables. Performs other duties as assigned.

Administrative Specialist III Arkansas Department of Education (Full Time M-F 40hrs/wk) Little Rock, AR 2019-2020

Answering multi-line phone system. Greeting consumers as they call or come in with questions or concerns about the Arkansas Public Schools Computer Network System. Researches and analyzes data pertinent to work programs and/or agency/institution goals and objectives and prepares reports explaining findings and recommendations. Assists in developing or revising policies, procedures, and directives based on research findings; submits to supervisor for approval. Compiles financial information used by supervisor to formulate budget proposals and monitors expenditures to ensure optimum operating efficiency. Reviews and answers or prepares correspondence relating to agency/institution programs. Interprets agency administrative directives, policies, and procedures to ensure consistent application. Provides information, assistance, and clarifications to interested parties concerning agency/institution programs, policies, and procedures. Assists supervisor by maintaining leave records, appointment calendar, and prioritizing incoming correspondence. May supervise a small to medium-sized administrative support staff and evaluate the work performance of incumbents. Performs other duties as assigned.

Telecris Plasma Center Donor Center Technician (Part Time M-F 30hrs/wk) Little Rock, AR 2017-2018

Assuring that donors are suitable for successful donations. Schedule appointments, Taking blood pressure, finger sticking to assure proper protein and iron levels. Taking temperature. Setting up and disconnecting PSII machines before and after donor donations. Conducts pre-donation medical screening. Interaction and responsiveness to customer needs. Assesses donor suitability and engages in set-up. Provides appropriate feedback to ineligible donor candidates. Ensures all donor screening information is complete. Ensures donor confidentiality.

Assistant Office Manager for Dr. James Trice (Full Time M-F 40hrs/wk)

Little Rock, AR Aug. 2016/ Nov 2020

Schedules, reschedules, and coordinates appointments using the hospital systems by performing visit notifications of patients, conducts pre-registration as needed, inputs and/or updates accurate patient information. Processes walk-ins, creates new patient charts, accesses systems for orders. Conducts insurance verification and benefit explanation by running eligibility on patients, requesting outside records, and gathering outside medical records from referrals and files patient charts as needed. Participating in team huddles and team meetings to manage and plan patient care; Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; Participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions; Other duties as assigned.

Administrative Specialist III Department of Arkansas Heritage (Full Time M-F 40hrs/wk)

Little Rock, AR Sep, 2012 / Aug, 2016

Accounts Payable Accounts Receivable Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Served as central point of contact for all outside vendors needing to gain access to the building. Planned meetings and prepared conference rooms. Dispersed incoming mail to correct recipients throughout the building Taught effective communication classes for 150+ employees Effective timekeeping

Administrative Specialist III Department of Human Services/Division of Youth Services

Little Rock, AR Jan, 2007 / Sep, 2012 (Full Time M-F 40hrs/wk)

Accounts Payable Accounts Receivable Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Served as central point of contact for all outside vendors needing to gain access to the building. Planned meetings and prepared conference rooms. Dispersed incoming mail to correct recipients throughout the building Taught effective communication classes for 150+ employees Effective timekeeping

Administered regular drug and alcohol test and completed DNA indexing for juvenile offenders. Conducted investigational interviews and court processing for minors referred by the court. Created, organized and maintained files, daily case notes and electronic databases. Answered phone calls concerning clients, handled complaints and responded to request for information. Maintained positive relationships with offenders and their families through weekly visits. Organized office schedules and maintained relationships with necessary agency contacts.

DWS Workforce Specialist Department of Workforce Services (Full Time M-F 40hrs/wk)

Little Rock, AR Jun, 2006 / Jan, 2007

Interviewed clients individually and with families to determine what services would best address their needs. Presented case history material for review and discussion with other staff members. Evaluated and addressed individual client needs and concerns. Maintained a caseload of 60 clients. Educated residents and their families regarding other community resources. Maintained thorough case history records and wrote detailed reports

Paraprofessional Little Rock School District (Full Time M-F 40hrs/wk)

Little Rock, AR Aug, 1997 / Jun, 2006

Established a safe play environment for the children. Promoted good behaviors by using the positive reinforcement method. Maintained daily records of children's individual activities, behaviors, meals and naps. Created and implemented developmentally-appropriate curriculum that addressed all learning styles. Supervised children on eld trips to local parks, re stations and zoos. Distributed quarterly educational assessments, similar to report cards, to each parent. Maintained a child-friendly environment with access to outdoor activities. Incorporated music, art and theater into lesson planning. Helped children reach milestones in the area of self-care. Developed professional relationships with parents, teachers, directors and therapists. Worked closely with the site director, family care workers, classroom teaching team and other specialists. Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.

Education

Webster University 2015 / 2018 Human Resource Management

Arkansas Baptist College 2011 / 2013 Human Services

Pulaski Technical College 1999 / 2002 Psychology

Six Sigma Green Belt

Skills

Excellent computer skills include, Word, Excel, Access, Publisher, PowerPoint, Outlook Time management

Resourceful

Professional and mature

Dedicated team player

Results oriented

Meticulous, attention to details

Reference’s are available upon request

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