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General Manager Customer Service

Location:
Fontana, CA
Posted:
January 31, 2024

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Resume:

Anthony DAcquisto

Duarte, CA *****

ad29yg@r.postjobfree.com

+1-714-***-****

Well-qualified Business industry leader with demonstrated operations, and management knowledge and abilities.

Team leader, mentor, and a variety of skills pertaining to leadership, management, and day to day operations, sales and marketing.

Authorized to work in the US for any employer

Work Experience

Consultant

Oracle - West Hollywood, CA

May 2019 to Present

Development of software for logistic operations that include Oracle and NetSuite. Development of ERP and WMS software solutions.

Team leadership, along with Day to Day operations that includes management of a team of 25 in the United States, and Worldwide (Software Developers). General Manager

Ingram Micro - Ontario, CA

May 2013 to April 2019

(6 years)

Responsible for day to day operations of our distribution center located in Ontario, California. Responsible for operations, over 500-700 associates, inbound and outbound freight, containers, order flow, profit and loss, balance sheet, time management, team leadership, and training. General Manager

Pier 1 Imports - Ontario, CA

January 2009 to April 2013

(5 years 3 months)

Day to Day Operations, Inbound, and Outbound Freight. Management, Training and Team Leadership with over 800 associates.

ERP, WMS, Oracle (NetSuite), Lead, OSHA.

Facility Size 1.4 million square feet

Regional Manager

Pier 1 Imports - Los Angeles, CA

June 2003 to January 2009

(9 years 8 months)

Regional Director of Operations supervised operational activities for my assigned region of California. Duties included hiring employees, creating work schedules, overseeing the regional budget, and authorizing expenditures. Highly trained in ERP for distribution processes and budget. Store Manager

Vons - San Diego, CA

May 1998 to June 2003

(5 years 2 months)

Management of day to day operations of a 55,000 square foot grocery store. Managed all 50 store employees and managers. Budgeting, purchasing, overseeing all departments within the store. Provided customer service to all customers. Trained and hired new staff. Large volume store. Director of Worldwide Sales

Dutch Growers, Inc. - San Marcos, CA

June 1993 to May 1998

(5 years)

Director of Worldwide sales for Worldwide greenhouse.,Management of a staff of 10 outside and inside sales representatives.

Responsible for all sales budget, staff management, logistics, customer support for small, regional, and national chains.

Provided all aspects of sales training to all sales staff. Customers include florists, nursery centers, Kmart, Walmart, PayLess Drug Stores, Longs Drug Stores, Vons, Ralph’s, Albertsons, home centers, various small, and regional grocery chains.

Business Operations Senior Executive

Mesa Trade Mark, Inc. - Oceanside, CA

June 1987 to May 1993

(6 years)

Management of staff of 25 employees. Managed day to day operations in the sale of Foliage Plants

(House Plants) to major chain stores including Kmart, Walmart, PayLess Drug Stores, Albertsons, Vons, Ralph’s, Long Drug Stores and other chain stores. Responsible for all warehouse operations including inbound and outbound. Responsible for hiring new employees, along with overseeing management. Provided customer service to our large customer base, along with all troubleshooting. Store Manager

Paul Young Stores - Lemon Grove, CA

January 1982 to June 1987

(5 years 6 months)

Management of day to day operations of a garden center. Included hiring new employees, assisting vendors, assisting customers, budgeting, purchasing, inventory, display, signage and advertising. Responsible for opening and closing store.

Education

MBA in Business Administration and Management

San Diego State University - San Diego, CA

June 1988 to August 1990

Bachelor of Business Administration in Business Administration and Management

San Diego State University - San Diego, CA

June 1986 to June 1988

Skills

• Customer Service Management

• Forecasting

• Profit & Loss

• Warehouse Management

• Customer Experience Management

• Customer Service Operations

• ERP Systems

• NetSuite

• Customer Follow-Up

• Fluent

• Supply Chain

• English

• Customer Loyalty

• Salesforce

• SAP

• Customer Service Training

• Customer-focused Service

• Order Fulfillment

• Business Analysis

• Warehouse Management System

• Customer Relationship Management (CRM)

• IT management

• Customer Management

• Oracle

• Configuration management

• IT

• Quality Assurance

• Project Management

• Team Management

• Founder

• Pricing

• Purchasing

• Conflict management

• Leadership

• Team management

• Project management

• Senior leadership

• ERP systems

• Six Sigma

• Operating systems

• Transportation management systems

• Budgeting

• Financial management

• Negotiation

• IT management

• Financial acumen

• Oracle

• Pricing

• SQL

• Succession planning

• Supply chain

• Workforce management

• Salesforce

• Procurement

• Operations management

• Profit & loss

• Business analysis



Contact this candidate