KARAMOKO MOGOSSIREGA

*** ****** ********** ** ******* N.B E1A 4P7 ad29xr@r.postjobfree.com

French: Fluent in speaking and writing, Intermediate level in English (both oral and written) Welcoming and enjoys being present to support people in case of needs. Quick problem-solving skills

Computer literate

Customer Service Skills

Orange-Mali December 2018 - August 2020

Responded to customer inquiries via phone, email, or chat. Provided personalized and tailored advice to meet customer needs. Ensured customer retention through quality customer experience. Assisted customers with their inquiries and directed them towards appropriate services. Transferred incoming calls to relevant departments and personnel. Conducted customer satisfaction surveys and resolved issues over the phone. Satisfaction

Bamako Rayan Restaurant April 2017 - October 2018

Provided quality customer service by taking orders, preparing meals, and ensuring customer satisfaction.

Maintained food hygiene and safety standards.

Worked in a team to guarantee operational efficiency. Handled high-pressure periods with stress management and speed EXPERIENCES PROFESSIONNELLES

PROFIL

EDUCATION

Lycée BENGALY, Bamako-Mali January 2016 - August 2019 Training in Word, Excel, and PowerPoint at

Cyber Konetech, Bamako-Mali August 2020 - November 2020 English Language Training at Halifax CLLC November 2022 - June 2023 Marketing studies at CCNB - College September 2023 June 2025 French: Native language

English: Intermediate level

Basketball

Football

Body-building

Trip

LANGUES

LOISIRS