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Md. Zahidul Islam Sarker

Address: ** ********** ******, *** ***, London, UK

Mobile: +44-742*-****** (Imo, Viber, Whatsapp)

E-mail: ad29xk@r.postjobfree.com

Career Summary:

Working as Relationship Officer at Brac Bank Ltd.(SME Banking Division) & have 03 years experience in the field of Human Resource Management, Customer Service, Communication, coordination, Admin, Operation Management & strategic planning & execution area.

A Growth Centric executive, with a variable record of successful business development through rich capability in people management & experienced in managing business by developing relationships, convincing & executing strategic business development plan & achieving the final target.

A result-oriented HR & Admin professional, driven by the desire to excel business by utilizing new concepts, along with expertise in business planning, positioning & channel development

Established track record of consistently utilizing human resources with maximum efficiency, reduced grievance, improved employee satisfaction & productivity & overall business growth & profitability.

Demonstrated Confirmed expertise in surpassing goals, attaining corporate objectives, and exceeding stakeholders expectations in highly competitive industries. Career Objective:

Leading the human resource in a methodical & organized way & establishing a collaborative working environment for the sustainable development of the company. Key Proficiencies:

Recruitment & Selection

Reporting, Documentation & HRIS

Policy/Procedure Enforcement

Training & Development

Risk Assessment & Mitigation

Strategic Planning

Compensation & Benefit

Performance Management System

Employee Development Planning

Organizational Development

Date of Birth: 31th December, 1990

Working Experience:

1. Organization Name: Zizzi Restaurants Ltd, Unit 9 The Quay Intu Lakeside, Grays, RM20 2ZW, UK Designation: Section Chef 3. Duration: From June 23 to till now Job Responsibility:

Preparing different food by strictly following the customer order & menu

Starter, Pasta, Pizza and Desserts making

Handling any section of the kitchen from opening to closing 2 P a g e

2

2. Organization Name: Brac Bank Ltd. (SME Banking Division) (Website: bracbank.com/en/) Designation: Relationship Officer Duration: From Oct 19 to Oct 20 Job Responsibility:

Communicating & convincing customers to take any product & service of the company.

Demonstrating company’ s product & service to client as per their requirement.

Building and maintaining strong working relationships with key customers.

Resolving customer complaints quickly and efficiently.

Keeping customers updated on the latest products in order to increase sales.

Meeting with managers in the organization to plan strategically.

Expanding the customer base by upselling and cross-selling.

Understanding key customer individual needs and addressing these.

Knowing your competition and strategizing accordingly.

Identify Potential Clients by Surveying the Market

Regular Monitoring the Existing Clients to ensure Better Customer Services Achievement: Supervised 27 customers & handled a total portfolio of BDT 25 lac per months 3. Organization Name: DCP (Development center for poor people) Designation: Program Coordinator Duration: May 16 to Nov 18 Job Responsibility:

Support planning and coordination of a program and its activities

Ensure implementation of policies and practices

Maintain budget and track expenditures/transactions

Schedule and organize meetings/events and maintain agenda

Prepare paperwork and order material & Support growth and program development

Keep updated records and create reports or proposals Academic Qualification:

MA Business and Marketing from Bangor University UK in 2023 Passed

MBA in HRM from Stamford University of Bangladesh in 2017 with CGPA 3.57 out of 4.00

BBA in HRM from Stamford University of Bangladesh in 2016 with CGPA 2.93 out of 4.00

HSC from Shalfa Technical & Business Management School, Bogura, Bangladesh in 2008 with GPA 4.19 Out of 5.

SSC from Dhunat N U Pilot High School, Bogura, Bangladesh in 2005 with GPA 3.31 out of 5 Thesis:

Applied Business Projects with four different topics during MA in UK

Health & Safety Issue : A Case Study on Garment Sector in Bangladesh’ during MBA

Training & Development Program : A Case Study on NCC Bank ltd.’ during BBA Extra Curriculum Activities:

Involved in different cultural program & event management activities

Worked for different clubs on volunteer basis

3 P a g e

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Soft Skill: Teamwork, convincing, inspiring, influencing, negotiation, leadership skill. Computer Skill: Sound in Microsoft word, excel & PowerPoint presentation, SPSS STATA Language: Fluent in Bangla and English.

References

1. Rafayet Karim, Territory Manager Manager, BRAC Bank Ltd. Bangladesh Mobile: +88-017******** Email: ad29xk@r.postjobfree.com 2. Agm Badshah, Mayor, Dhunat Municipality, Bogura, Bangladesh Mobile: +88-017******** Email: ad29xk@r.postjobfree.com Signature:

Date:

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