Sharon L Jackson

Charlotte, NC ***** 980-***-**** ad29xi@r.postjobfree.com

Summary

Experienced in Call Center, Administrative, Management, Pharmacy Tech, and Retail. Extensive experience in problem resolution and customer service with diverse members of the public. Money handling experience, Strong interpersonal skills and the ability to improvise and problem solve effectively.

Professional Experience

CUSTOMER SERVICE REP IIIII

WELLS FARGO, Charlotte NC January 2020 – January2023

●Inbound customer calls

●Set up customer accounts

●File claims

●Open and Close customer accounts

●Collect missing information

Benefit Coordinator/Pharmacy Tech

Amerisource bergen, Charlotte NC (Temp) October 2019 – January 2020

●Outbound Insurance calls

●Verify benefits and coverage

●Authorization verification

●Enter Data and collect missing information

●Material Handling

●Collect copays

●Pharmacy Tech

Pharmacy Technician

CVS Pharmacy, Richmond VA November 2017 – August 2018

●Cashier

●Prepared medications for patients

●Received and verified prescriptions for accuracy

●Processed medical billing information and recorded patient medical histories

●Maintained and sterilized equipment and instruments

●Maintained inventory

●Performed various clerical duties while maintaining a high level of customer service

●Processing Mail and Scanning info into system

Customer service Representative

Family Dollar, Richmond VA August 2016 – November 2017

●Cashier

●Made bank deposits/Change order

●Assisted in maintaining a clean, well-stocked store

●Helped in the unloading of merchandise from delivery trucks, organized merchandise, and transported merchandise from stockroom to sales floor

●Accurately handled customer funds and processed transactions using the POS system

●Open and closed store

CUSTOMER SERVICE REPRESENTATIVE I OCTOBER 2014-FEBURARY 2015

VANGENT, CHESTER VA

●Respond to inbound calls in a courteous and professional manner

●Enrolled and disenrolled customers from Medicare Plans

●Educated patient and potential patients about different plans offered

●Data Entry

●Copying and Scanning

Education

High school Diploma 1987

J Sargeant reynolds 2014

References Available upon request

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