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Senior Business Analyst

Toronto, ON, Canada
January 31, 2024

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North York, Toronto, ON

Mob: +1-647-***-**** I E-mail:

Seasoned Business Analyst and Product owner with over 6 years of experience in Business Analysis and Service delivery management in Banking, Telecom, Wealth Management, and Airline domains.

A solution-oriented business solution analyst with experience transforming business source-to-target mappings into relevant technical source-to-target mappings. In-depth specialized technical documentation skills BRD (Business Requirements Document), FRD (Functional Requirements Document), FSD (Functional Specification Documents), NFRD (Non-Functional Requirements Document), SRD (Software Requirements Document), SDD (Software Design Document) enables to perform successful business needs analysis of businesses of all sizes. Great understanding of UML to create Use Case Diagrams, Process Modelling Diagrams, Process Mapping, Process Flows, Wireframes, Mockups, and Prototypes as well as the Business Process Management Notation (BPMN) to respond to changing business needs and priorities systematically and effectively. Exceptional Quantitative expertise in analyzing quarterly and annual reports and providing detailed summaries in the form of dashboards.

Excellent people manager – Persuader, influencer, leader, negotiator, and delegator.

Team Player – Effectively communicates to delegate responsibilities using strong interpersonal skills.


Agile Project Management

Agile Scrum Ceremonies

Product Development Life Cycle


Data Analysis

RDBMS/ER design tools

Strategic Planning


VBA & Dashboards


Operating Systems

Windows 7/ NT/ XP Prof/ 2000, Windows 10


Microsoft Office Suite (Word, Excel (Pivot Tables, V-look ups, Macros, VBA Programming), Visio, Azure, Power Bi, Tableau, PowerPoint, Project, Access, Outlook, SharePoint, Teams), Photoshop


MS SQL Server 2008/2005/2000/2012 and Access 2003, XML, SQL queries.


Waterfall, Agile, Functional Decomposition, P&L Decomposition, Risk-Based, Model-Driven.


RBC Bank, Toronto, ON -Independent Contractor-Full-time March 2022 – Jan 2024

Sr. Business Analyst

Worked closely with the Director/Product owner in creating Project Charter, Project Plan, and Issue logs management.

Contributed and provided inputs during development and implementation phases, including formulations and definition of systems scope, objectives, and essential systems enhancements for complex high-impact projects.

Gained unparalleled experience while working with cross-functional teams in a client-facing environment for system enhancements and contributed to the strategic planning of the project.

Leveraged SharePoint as the primary repository for all project-related documents for easy access and collaboration.

Organized and facilitated various brainstorming sessions and initiated comprehensive discussions to elicit and gather business requirements from the Product Owner, business users, and stakeholders.

Produced WBS (Work Breakdown Structure) for functional decomposition, developed communication plan, resource forecasting, requirements management, and project plan, and was involved in various project case management activities.

Summarized the As-Is and To-Be processes for the project to develop improvements by using analytical skills.

Utilized visual diagram applications such as Visio, and Lucid Chart for visual representation.

Used JIRA and Confluence to write and prioritize user stories and Epics in Collaboration with the product owner and other stakeholders.

Actively collaborated with the Technical Architect to identify gaps and create Fit-Gap Analysis and produced various alternative solutions to address them.

Performed data modification and verification using SQL queries in MS Access, MySQL, and Oracle.

Significantly contributed to improving and optimizing the Development and Quality Assurance process.

Assisted the testing team with a range of testing namely: Regression testing, API Testing, Functional Testing, and User Acceptance Testing (UAT) to ensure that all possible business scenarios are tested and qualified.

Maintained the requirements traceability matrix up to date by correlating respective test cases and corresponding defects to the requirements.

Maintained amicable client relationships and participated in project demos to business stakeholders on the functionality of the developed product.

Assisted in the handover of the documented project deliverables to offer relevant inputs for the production support team to take over.


Agile Scrum, UML, XML, MS Office, MS Visio,, VBA Programming, Lucid Chart, Oracle 10g/11g DB, SQL, Endeavor, QC, SOAP UI Confluence, and JIRA.

Sequential Technology International (I) Pvt Ltd, Gurgaon, India Full-Time Feb 2014 – Nov 2019

Business Analyst/Manager

Effectively utilized BA elicitation tools and techniques such as interviews, document analysis, requirements workshops, business process descriptions, business analysis, and workflow analysis to elicit requirements in detail.

Worked in Partnership with other IT personnel to perform in-depth assessments and analyze project needs through interviews. Performed comprehensive requirements and gap analysis.

Produced and composed a Business Requirements Document (BRD) to capture and accurately reflect the requirements gathered during JAD sessions. Collaborate with different stakeholders including Business Areas, Data governance, IT group, and Application Development team.

Managed data and performed data analysis to detect and prevent fraud in the FPDS system.

Performed functional decomposition technique to enable separation of distinct functional domains, functional components, and features of the application to be produced. Authored Business Requirements Document and led stakeholder walk-through of the project.

Act as a Business Analyst, clarified requirements to the developers to ensure that the developed outputs are consistent and In line with the customer requirements.

Supported business teams in their efforts to enhance their business processes through continuous improvement initiatives.

Got approval and sign-off from the stakeholders for priority assignments of the gathered requirements.

Segregated and documented the functional and non-functional requirements from the gathered business requirements.

Using MS Visio, transformed business requirements into Use Cases and produced various UML diagrams such as Use Case diagrams, Activity Diagrams, Sequence Diagrams, and BPMN diagrams.

Performed a comprehensive study and documented current processes with rigorous attention to detail; created state diagrams for future state presentation. Reformed work sessions to build on process mapping documents.

Gathered business requirements and obtained insights into strategic objectives and their impacts on information technology solutions to deliver maximum business value.

Arranged for business partnership users to get mentoring, coaching, and training, and ensured that it was carried out effectively.

Maintained 100% SLAs for the programs to ensure deliverables were met daily as per the sprint planning.

Monitor the overall functioning of processes, and analyze data to identify strategies for improvement areas

Manage offshore contractors as a Single point of contact and interact with clients for resource management and KT management.

Maintained ISO standard guidelines for data repository and reporting system.


Quality Center 9, Visual Basic, MS Visio, XML, JIRA, MS Word, MS PowerPoint, Power BI, Tableau, Data warehouse, MS SQL Server, Java, DOORS.

Educational Credentials:

International Business Management & Logistics (St. Clair College, Canada) – Mar-2021

PGDM – Human Resources & Management (Institute of Management Technology Ghaziabad, India) -May-2014

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