Gerri L. Franklin

Basking Ridge, NJ 973-***-**** ad29wq@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/gerri-franklin

PROGRAM MANAGER / CHANGE MANAGEMENT LEADER

Highly strategic and resourceful professional, with expertise in rescuing decidedly troubled projects for large scale enterprise programs which are negatively impacting the financial bottom line and managing the process to return them to a profitable state. An analytical, dedicated, and supportive project lifecycle manager with Lean Six Sigma Process Redesign Green Belt, able to identity risk, resources, processes, budgetary impact and remediate such with appropriate stakeholders to achieve stated objectives. Ability to manage projects with great flexibility and moves fluidly among diverse industries utilizing multiple methodologies – i.e.., Waterfall and Agile. Often called upon to conduct risk identification and mitigation workshops to executives and project teams.

Strategy & Planning

Risk Management

Governance

Budgeting

Estimating

Training

Resource Allocation

Process Documentation

Matrix Collaboration

EXPERIENCE

Agadia Systems Inc, Parsippany, NJ

Program Manager (2017- Present)

Provides day-to-day leadership for all program activities related to delivery efforts for large, complex, major IT delivery program; Responsible for managing all requests for new implementations by client prescribed timelines

Works closely with senior management to define requirements, establish program objectives, and define program success

Directs development of operation support strategy

Assists teams in defining project team tasks, assumptions, deliverables, dependencies, and issue resolution; escalates when appropriate

First and Only Project Manager hired at Agadia

Introduced company- wide Project Management Methodology and Controls to the organization

Created intake process for accepting new work and created fully formed teams to handle workload, resulting in increase of business where they previously turned it away

Recognized for handling 18 concurrent implementations with peak efficiency and customer satisfaction.

Collaborated with external clients, internal account managers, stakeholders, technical leads, and additional departments to ensure compliance with Centers for Medicare and Medicaid Services (CMS) standards.

Works cross-functionally with multiple business unites including Field Services, IT, Marketing, Customer Care, and Finance

CNA Insurance, Cranbury, NJ

Senior Project Manager (2011 – 2017)

Sr. Project Manager responsible for assessing and recovering “troubled” projects ensuring consistent and predictable delivery of work for a program or a portfolio

Responsible for working with newly merged company by introducing associates to CNA policies and processes, recruited, and onboarded new project managers, and handled additional assigned projects as needed

Identified opportunities for continuous improvement of project management processes and worked in PMO, COE, and Business and IT Leadership

Input into Roadmap Annual Planning

Acted as a training facilitator for core project management tools regarding scheduling, financial, and resource management

Facilitated after action review with all key stakeholders, analyzed business outcomes, and provided enterprise visibility into findings and business impacts to facilitate continuous improvement

Horizon BlueCross Blue Shield of NJ, Newark, NJ

Senior Project Manager, Healthcare Management (2005 – 2011)

Worked within an EPMO

Accountability for project execution, acquiring and assigning resources, leading project teams, and developing and managing baseline budgets and project plans

Defined project scope, monitored ongoing process, and communicated with stakeholders throughout life of project

Successfully executed two process re-designs leading to a significant reduction in policy development turnaround time, which have been fully incorporated into the day-to-day activities

Executed and managed a project plan and accompanying resources for a system coding initiative resulting in overall net savings of $27.3 million

Implemented multi-phase web-based solution allowing members to calculate cost of care, as well as provide a review of clinical quality measures for provider groups. Developed and delivered enhanced provider directory and estimated cost for services. Program initiated in response to Executive Order 13410 “Promoting Quality and Efficient Health Care in Federal Government Administered or Sponsored Health Care Program

AT&T, Morristown, NJ (1989 – 2004)

Integrated Services Group Project Manager (2002 – 2004)

Launched multiple targeted and cross-sell initiatives that delivered 85,000 feature sales.

Spearheaded product sales program launches in 38 local marketing successfully fielding 68,000 inbound calls with 36,000 individual sales.

Initiated self-service IVR for local feature provisioning, leading to notification of 110,000 customers while reducing costs by $800 thousand.

Promotions and Awards:

Integrated Services Group Assistant Project Manager (1999 – 2002)

Customer Contact Design Development (1996- 1999)

Instructional Analyst (1995 – 1996)

Script Writer (1994 – 1995)

Sales Effectiveness Manager (1993 – 1994)

Information & Distribution Manager – Quality Control (1992 – 1993)

Three-time award winner for “True Achievement Award”

DEGREES & CERTIFICATIONS

B.G.S., Political Science, University of Kansas, Lawrence, KS (1986)

Lean Six Sigma Process Redesign Green Belt (2007)

Project Management Professional (2005)

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