Warehouse Coordinator Customer Service

Mountain V i ew, H I ***** 503-***-**** *************@*****.***

B E L I N D A S E L L

P R O F I L E S U M M A R Y

Warehouse Coordinator / Integration Technician with 10+ years of experience in the semiconductor, electronics, and logistics industries. Proven ability to manage complex projects, troubleshoot problems, and improve processes. Expertise in warehouse operations, supply chain management, and customer service.

P R O F E S S I O N A L S K I L L

Contract management

Billing and invoicing

T E C H N I C A L S K I L L

Communication

Progress reporting

Inventory management

Package handling

Vendor invoice review

ERRs Management

E D U C A T I O N

Associate's Degree General Studies

Mt. Hood Community College

W O R K E X P E R I E N C E

Warehouse Coordinator - Office Clerk

Stanley Security Solutions

Pack, ship, products for customers.

Sold key fobs and access cards.

Order needed equipment and supplies.

Manage contracts and pay contractors.

Bill customers for completed jobs.

Maintain filing systems and retrieve documents.

Resolve customer complaints.

Create purchase orders.

Scan and digitize documents.

Assist with administrative tasks.

Answer phones and emails.

Warehouse coordinator

Provide administrative support to coworkers.

Manage office inventory.

May 2021 - September 2021

Yield improvement projects

Issue resolution

Mentorship

Collaboration

Data collection

Smart path setup

Training

Problem-solving

Yield engineering

Technical documentation

Quality support

Troubleshooting

Staff training

Data analysis

Trend analysis

Compliance testing

Inventory Manager and Administrative Assistant

Improve cross-department communication.

Receive and distribute packages.

Monitor office services.

Review and approve vendor invoices.

Dispose of trash and recycling.

Problem Resolution Specialist

Amazon fulfillment Center

Maintained records of problem resolution, diagnostics, and corrective actions. Investigated and fixed root causes of problems.

Cleaned up spills from damaged products.

Established quality assurance standards for problem resolution. Cross-trained to supply coverage in three production areas. December 2021 - October 2022

Integration Technician

ON Semiconductor

Wrote ERRs (Engineering Run Requests) and managed ONC25 Transfer Project. Ran experiments and engineered requests, performed SEM inspection, and developed wafers. Used ADE, Kalos, SEM, Leica, inspection tools, optiprobe, and TXRF inspection to collect data. Handled shipping requests to Japan, Pocatello, Belgium, and other parts of the world. Was proficient in setting smart paths and attaching ERRs (Engineering Run Request) to project lots Analyzed data and collected Power data.

Analyzed customer needs and developed integration solutions. Identified and improved integration processes and procedures. Maintained records of integration activities and created documentation. Collaborated with other technicians and provided training on integrated systems. Performed regular maintenance checks and trained technical personnel. Connected with other process areas and fabs to identify and solve problems. Liaised between management and team members and collaborated with engineers. Drafted progress reports and presentations.

Devised technology-based solutions and reviewed project requirements. Resolved customer issues and integrated object-oriented design and development techniques. Wrote user manuals and other documentation.

July 2006 - April 2021

Production Technician January 2005 - June 2006

SEH-America

Active role in yield improvement projects and MORB. Contributed to creating tool specs and control documents. Operated production equipment, ensured quality, and resolved issues. Maintained safety standards, documented production data, and analyzed trends. Trained new personnel on procedures and safety.

Tested products for performance and compliance.

Mentored new employees.

Contributed to yield improvement projects.

Analyzed data to resolve defects.

Worked with equipment engineers for uptime.

Collaborated with fab team for uptime, yield, and quality. Created engineering and manufacturing presentations. Implemented cost-saving process improvements.

Proposed solutions for process inefficiencies.

Trained on new processes and documented SOPs.

Conducted quality control checks.

Documented lessons from process changes.

Participated in internal audits.

Communicated process changes effectively.

Supported technical teams in scaling up processes. Investigated and resolved problems using failure analysis. Planned ISO, Lean, Six Sigma-based improvements.

Collaborated with various departments.

Assisted in special projects as needed.

Trained staff on process improvements.

Managed documentation and reports.

Optimized manufacturing processes.

Prepared technical documentation.

ILM Specialist / Process Specialist

LSI Logic, ON Semiconductor Corp sold to ON Semi

July 1997 - August 2004

Specialized defect review training for quality support. Applied troubleshooting and organizational skills for yield engineering, etch area, and equipment maintenance.

Fab Operator

NEC Electronics

April 1991 - June 1997

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