Ronald Ross-Galindo

San Jose, CA *****

ad29vr@r.postjobfree.com

+1-510-***-****

SUMMARY

A dynamic professional adept at multifaceted roles, excelling in residential counseling by documenting client progress and offering tailored guidance for housing and employment. Skilled in appointment setting and cold calling, leveraging Sales Force proficiency for increased conversions. Demonstrates expertise in security across various positions, implementing proactive measures, conducting stringent ID checks, and managing crowd dynamics while ensuring compliance and immediate response to emergencies. Combines versatile skills in client support, strategic communication, and security management for comprehensive effectiveness across diverse professional domains.

Skills

Windows XP

Microsoft Office Suite

Spanish speaking

Motivational interviewing

Property management

Research

Individual / Group Counseling

Group Therapy

Gardening

Door-to-Door Experience

Case management

Spanish

English

Negotiation

Business development

Social Work

Bilingual

Communication skills

Marketing

Public speaking

Data collection (2 years)

Education

GED-Live Oak High School

Bachelor's degree

Work Experience

Residential Counselor/ Coordinator

Bay Area Community Services - Fremont, CA

May 2021 to Present

Compiled and organized client data using HMIS for nightly Outlook reports, documenting client progress systematically.

Assessed housing, employment, and stability needs, offering personalized guidance and support to secure housing and employment opportunities for clients.

Implemented tailored interventions, creating individualized action plans to achieve client housing stability and employment goals.

Conducted regular facility inspections, promptly addressing safety and quality issues for optimal living conditions.

Streamlined nightly report creation and distribution through HMIS, contributing to office administration tasks such as data entry, filing, billing, and audits.

Managed incoming/outgoing mail efficiently, ensuring accurate distribution and maintaining a correspondence tracking system.

Managed the details for outreach activities, meetings, and events, working together internally to get more people involved and increase program awareness within the community.

Cold Calling/Appointment Setting

Sun Ternal Solar - San Jose, CA

April 2022 to May 2022

Conducted cold calls, engaging leads, and scheduling appointments efficiently.

Proficiently used Sales Force to streamline calls, manage leads, and set appointments.

Demonstrated exceptional communication, significantly increasing appointment conversions.

Leveraged Sales Force tools strategically for efficient lead engagement and conversion.

Security

Tactical Advantage Group - San Jose, CA

November 2021 to May 2022

Used proactive de-escalation techniques for resident security.

Conducted stringent ID checks, reinforcing access control integrity.

Diligently patrolled property, preventing breaches and trespassing.

Ensured secure storage areas, minimizing unauthorized access risks.

Enforced security regulations for overall safety compliance.

Provided detailed reports, enhancing situational security awareness.

Security Guard

Code Four Security - San Jose, CA

July 2021 to August 2021

Implemented strict ID checks, maintaining authorized access.

Managed crowds, and de-escalated issues for a peaceful environment.

Conducted property assessments, reporting promptly for proactive responses.

Acted decisively, contacting authorities in emergencies.

Enforced strict security standards, ensuring compliance.

Case Manger

Midtown Family Services - San Jose, CA

October 2020 to February 2021

Supported clients with housing, employment, and counseling for substance abuse issues concerning drugs and alcohol.

Assessed living conditions through home visits for holistic support.

Offered guidance and crucial counsel for recovery and stability.

Counselor(RADT)

Summit Estates - Los Gatos, CA

October 2017 to March 2018

Transported clients to transitional housing and facilitated group therapy sessions, providing personalized one-on-one counseling for substance abuse issues as a RADT counselor at Summit Estates.

Conducted curriculum-based sessions focusing on recovery, addressing drug and alcohol-related challenges, and fostering a supportive environment for clients' rehabilitation journeys.

Canvasser

Future energy savers - San Jose, CA

July 2016 to September 2016

Walked up to eight hours daily, securing an average of 4 to 8 sign-ups for solar appointments, demonstrating persistence and effectiveness in generating leads.

Sales Associate

SGK windows - San Jose, CA

August 2010 to September 2010

Sold windows at a mall kiosk, actively engaging and obtaining leads by approaching mall visitors, and showcasing proactive lead generation skills and sales acumen.

retention specialist

AT&T - San Jose, CA

January 2000 to August 2001

Specialized in retaining customers by offering tailored packages and consistently reducing monthly bills.

Utilized multiple Windows programs and spreadsheets to manage accounts effectively.

Achieved high retention rates and ensured customer satisfaction through personalized solutions.

Owner/Operator

Ross Gardening - San Jose, CA

November 2010 to Present

Expertly installed grass, sprinkler systems, fences, and bark rock, showcasing a diverse skill set in landscape installation.

Proficiently handled job estimations, ensuring accurate project assessments and cost evaluations.

Conducted door-to-door sales, effectively marketing gardening services, demonstrating proactive client outreach and salesmanship in promoting business offerings.

Certifications and Licenses

Drug and alcohol counselor (R.A.D.T) October 2017

Sale Force Program experience

RADT

Driver's License

First Aid Certification

VI-SPDAT TRAINING December 2023 to Present

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