Customer Service Representative

SHERLY CASTILLO

Address: **** * **** **, ***** Township, PA 18202

Phone number: 570-***-****

Email: ad29vq@r.postjobfree.com

EXPERIENCE

TELETECH (Bank of America project)

Customer Service Representative December 2021 – October 2023

• Skillfully review and analyze account charges, ensuring accuracy and resolution for customers.

• Proactively assist customers in the prompt replacement of lost, stolen, and expired debit cards, ensuring seamless transactions.

• Guide and facilitate account profile changes, addressing customer needs with precision and attention to detail.

• Provide clear and concise responses to customer inquiries, enhancing their understanding of account-related matters.

• Fulfill customer requests by promptly sending out bank statements, maintaining a commitment to exceptional service.

• Effectively identify and address the needs of customers, seamlessly transferring them to specialized departments when required.

• Maintain records of customer interactions, ensuring comprehensive and accurate documentation.

EAGLE ROCK RESORT SPA

Receptionist August 2018 – June 2021

• Skillfully managed the receptionist area, creating a welcoming environment by warmly greeting visitors and promptly addressing their inquiries.

• Efficiently handled a high volume of incoming and outgoing phone calls, maintaining clear and effective communication with callers.

• Demonstrated exceptional organizational abilities by managing guest reservations for spa services, ensuring accurate scheduling and a seamless guest experience. 2

• Exercised meticulous attention to detail in receiving payments for services, diligently accounting for all transactions and maintaining financial accuracy.

• Actively contributed to the overall operation by providing support in lifting and storing equipment, arranging product displays, and preparing for special events.

• Collaborated effectively with the team, demonstrating flexibility and adaptability to meet the dynamic needs of the spa.

EDUCATION

High School Diploma, Hazleton Area High School

SKILLS

• Bilingual: English and Spanish (Write, read, speak fluently)

• Customer Support

• Problem Solving

• Multitasking

• Prioritizing

• Communication

• Scheduling and Coordination

• Financial Accuracy

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