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Customer Service Los Angeles

Location:
Los Angeles, CA
Posted:
January 31, 2024

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Resume:

Christine Michele Onorati

***** ****** **

Pacoima, Ca 91331

818-***-****

ad29uv@r.postjobfree.com

CAREER OBJECTIVE:

To work in a fast-paced, challenging environment with the potential for professional and personal growth. EDUCATION:

The Fashion Institute of Design & Merchandising

Los Angeles, California

MAJOR: MERCHANDISE MARKETING

Associate of Arts Degree, June 1997

Graduated Cum Laude

Courses Included: Applied Management, Principles of Management, International Marketing, Retail Concepts, Trend Analysis, Visual Merchandising & Color Theory WORK HISTORY:

Paws For Life K9 rescue

Mission Hills, California

ADOPTIONS MANAGER

January 2023- October 2023

Responsibilities Include: receiving and approving/declining all adoption applications for our animals and matching them up with the right adopters, this includes going over potential adopter applications, virtual home visits as well as meet and greets with adopters and other animals. Additionally, process foster applications as well as animal returns. Also responsible for the supervision of the animal care staff, this includes following up with the day-to-day cleaning and maintenance of our rescue. In addition, communicates with our veterinary staff regarding the health of the animals as well as the administering of medical care. Responsibilities also include the coordination and training of all the center volunteers. Best Friends Animal Rescue

Mission Hills, California

LIFESAVING & CARE SPECIALIST/DOG TEAM

July 2021- November 2022

Responsibilities include: the daily functions, and growth of lifesaving programs including adoption, foster care, transfer/transport, as well as providing basic animal care for animals in our program locations. Additionally, act with urgency to accomplish important tasks and play a direct role in achieving Best Friends Animal Society’s no-kill mission and organizational success. Deliver superior customer service, assist adopters, fosters and transfer partners by gathering information to match them with appropriate animals; arranging introductions, pet to pet meets; acquiring/providing medical records, follow-ups as needed or required.

Warner Brothers

Burbank, California

ADV. SENIOR COSTUME DEPT. CLERK

February 2017-January 2021

Responsibilities included: Delegating and execution of all rental billing, particularly high-level billing for Warner Bros. shows and features as well as third party shows. In doing this, was able to consistently meet the departments financial monthly goals. Assisted in the implementation of a new credit card billing system for the department. Responsibilities also included preparing end of month productivity reports as well as retention upkeep. Also participated in the hiring, training and development of new and current clerks in the department. In addition, was the first point of contact for any escalated customer service issues and billing issues. Point person post Covid for all safety issues and ordering of PPE. Zadig et Voltaire

Century City, California (Concession w/in Bloomingdales) GENERAL MANAGER

January 2014-February 2017

Responsibilities included: Leading, managing, developing and motivating a team of 5 resulting in our concession exceeding our seasonal and monthly goals consistently, in return hitting our 1-million-dollar goal the first year of my employment. Responsible for maintaining stock based on best sellers as well as slow selling merchandise which entails manual reorders as well as transferring stock to other boutiques within the U.S and Canada. In addition, prepare daily, weekly and monthly reports to better analyze our business needs. Conduct daily meetings with staff to discuss individual goals and results as well as future expectations. Other responsibilities include monthly performance appraisals as well as disciplinary documentation and meetings. Because of my positive business results, I was being sent to new boutiques to set up and train associates on merchandise as well as operations. Neiman Marcus

Canoga Park, California

INTERIM MGR./COORDINATOR/CUSP

August 2012-December 2013

Responsibilities included: Coaching and developing a staff of 10. Responsibilities also include administering associate’s monthly reviews. Also responsible for daily as well as monthly reports to our buying office. Responsible for all transfers, markdowns, price changes and RTV’s within the department. Additional responsibilities include receiving and balancing all new receipts that are received within the department as well as strategizing with PR to plan department events to drive sales. Also responsible for ensuring all customer issues are handled in a timely and professional manner. As interim manager the CUSP department had exceeded plan since August as well as having the highest ROI on department events in the company. Also, a part of the Neiman Marcus InCircle team which trains new as well as tenured associates, on a monthly basis, on the benefits of Neiman Marcus credit cards. Neiman Marcus

Canoga Park, California

COORDINATOR/HANDBAGS & ACCESSORIES

November 2011-August 2012

Responsibilities included: Assists selling manager with coaching and developing a staff of 7 associates. Also responsible for daily as well as monthly reports to our buying office. Responsible for all transfers, markdowns, price changes and RTV’s within the department. Additional responsibilities include receiving and balancing all new receipts that are received within the department. Also responsible for ensuring all customer issues are handled in a timely and professional manner. Neiman Marcus

Canoga Park, California

MANAGER-STUDIO SERVICES

August 2008-November 2011

Responsibilities include: Assisting various costume designers and stylists pull merchandise for TV and movie productions. Responsible for opening all corporate/studio accounts for new and existing production companies. Also responsible for locating merchandise for various TV and movie productions. Additional responsibilities include assisting in markdowns, RTV's as well as transfers during Studio hiatus months. In addition, responsibilities included hosting events within that department to generate additional Studio business. Met monthly, as well as season goals, since store opening in September 2008. Built the Studio business in this location to over one million dollars within a year of opening. Saks Fifth Avenue

Beverly Hills, California

ASSISTANT TO FIFTH AVE. CLUB DIRECTOR

January 2007-August 2008

Responsibilities include: running daily, weekly and monthly reports for our GM as well as our corporate office. Responsibilities also include tracking and processing all special orders for 5 consultants within the Fifth Ave. Club. In addition, oversee all editorial pulls for various magazines for Saks Fifth Ave. Additional responsibilities include scheduling for 5 consultants as well as 3 assistants within the Fifth Ave. Club.

Deborah Waknin-Fashion Stylist

Los Angeles, California

ASSISTANT CELEBRITY STYLIST

September 2006-December 2006

Responsibilities included: assisting the stylist in fittings and requesting merchandise from various designers for clients. In addition, responsibilities included returning merchandise as well as picking up merchandise from various vendors. Responsibilities also include shopping for clients and special events. Additional responsibilities included assisting stylist on various commercials and photo shoots. Saks Fifth Avenue

Beverly Hills, California

STUDIO SERVICE CONSULTANT

March 2005-September 2006

Responsibilities included: opening new accounts for TV/film productions and located various merchandise for stylists/costume designers through our locator system. Responsibilities also included accurately writing up merchandise to various clients as well as checking in merchandise upon return to the department. In addition, responsibilities included assisting various departments in the store during studio services slow period. Also assisted the department in making the departments Fall season of 2005 the most successful in studio history.

Forever 21 Inc.

Los Angeles, California

DATA ANALYST

February 2004-August 2004

Responsibilities included: allocating merchandise based on sales. Responsibilities also included initiating all store-to-store transfers for 100 plus stores as well as tracking store to store transfers from start to finish. In addition, responsibilities included reporting discrepancies in stores inventory, which in turn improves their fiscal inventory score. Responsibilities also included running daily sales reports for the buying office to help determine best sellers. In addition, also responsible for the stores returning damaged items as well as company returns (poor selling merchandise). Also responsible for tracking shipments of store transfers via Fed-Ex, UPS and Airborne Express. Hostage

Hostage, LLC Productions

COSTUME ASSISTANT/SHOPPER

November 2003-February 2004

Emperor Zehnder

EZ Productions/Warner Bros.

COSTUME ASSISTANT/SHOPPER

August 2003-August 2003

Haunted Mansion

Doom Buggy Productions/Disney Studios

COSTUME ASSISTANT/SHOPPER

September 2002-July 2003

Costume Supervisor/Various Films

October 2001-June 2002

BCBG, Max Azria

Vernon, California

MERCHANDISE COORDINATOR/FACTORY STORES

April 2001-July 2001

Responsibilities included: allocating merchandise on a daily basis to 23 factory stores, as well as replenishment of merchandise based on sales. Additional responsibilities included preparing retail store to factory transfers as well as communicating to the stores about transfer merchandise. In addition, assisted the buyer with open to buys as well as pulling all samples on potential factory merchandise. Responsibilities also included running all weekly and monthly reports, which in turn helped analyze our business. In addition, responsible for creating PO’s as well as tracking them from start to finish. Also responsible for reconciling any pricing issues or tickets issues stores may encounter. Additional responsibilities included all permanent and POS markdowns for all factory stores. Kinko’s Century City

Century City, California

ASSISTANT MANAGER OF OPERATIONS

July 2000 to December 2000

Responsibilities included: supervising, training and developing a staff of fifteen in order to build a productive team. Responsibilities also include assisting the branch manager of operations with the financial performance of the branch as well as educating our coworkers about the financial side of our business which in turn helped us to exceed branch goals the first month of business. Additional responsibilities include the coordination of marketing and merchandising activities to increase market share. In addition, responsible for the interviewing and hiring of all new coworkers as well as conducting regular performance counseling and performance appraisals. Kinko’s Central Los Angeles Training

Van Nuys, California

SENIOR TRAINER

February 1998 to July 2000

Responsibilities included: supervising a regional training staff of four. Facilitated management classes as well as entry-level classes. Responsible for the direct supervision of coworkers in the Training Branch, as well as feedback to their managers. Responsibilities also included planning and creating monthly training calendars for six operating regions. Additional responsibilities included developing new training modules for the branch coworkers with an emphasis on hard and soft skills. Kinko’s Central Los Angeles Training

Woodland Hills, California

BRANCH TRAINER

July 1997 to February 1998

Responsibilities included: training new coworkers as well as tenured coworkers on all equipment in the branches as well as systems in the branch. Supervised the Branch Office Certification Program by the leader-trained coworkers. Facilitated Branch Operations Certification Program which included classes such as New Coworker Orientation and 110% Customer Satisfaction. Kinko’s Los Angeles Marketing

Woodland Hills, California

MARKETING ASSISTANT/MERCHANDISER

March 1995 to July 1997

Responsibilities included: assisting the Director of Marketing in all daily operations such as travel arrangements and event planning for new branches as well as closing branches. In addition, assisted in the advertising preparation for 74 branches in and around the Los Angeles area. Also responsible for the merchandising of 23 stores. This included implementing and educating branch managers on new promotions directly from our corporate office to help maximize sales. Kinko’s Inc.

Glendale, California

IN-STORE TRAINER/CASHIER/KEY-OPERATOR

September 1992 to March 1995

ADDITIONAL INFORMATION:

Received a certificate of completion for, “Principles of Contemporary Animal Services” through Southern Utah University

Volunteered at Operation Adopt in Burbank for 1.5 years. Excellent communication skills as well as analytical thinking. Computer literate on Windows and MAC (Microsoft Word, Excel, PageMaker, PowerPoint, Quicken) Covey/Franklin Certified for Leading Others



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