LORI A. ROSS

Charleston, SC ***** 843-***-**** Email: ad29uo@r.postjobfree.com

Professional Summary

Success-driven, resourceful, and self-motivated professional who achieves unprecedented results through innovation, initiative, and resourcefulness; thrives in ambiguous circumstances with minimal direction and resources; strong ability to gather and compile best practices from throughout the organization. A natural relationship builder, who enrolls others to support positive change. Skills & Qualifications

• Possess effective leadership skills including initiative, integrity, sensitivity, judgement, delegation and organizational vision, critical thinking, and decision making

• Strong proficiency with Internet, Windows-based PC, advanced skills and understanding of Microsoft Word, Excel, PowerPoint, Outlook, and QuickBooks

• Handle confidential information with integrity and professionalism within HIPAA Guidelines

• Outstanding organizational and conflict management skills with seasoned accuracy in the areas of scheduling, technical support, purchasing, records management and customer engagement

• Proficient in entering, accessing, and retrieving data, and creating customized reports

• Multi-tasking skill set to manage multiple conversations via chat, email, and voice channels

• Hands-on experience in reviewing, updating, or making changes to accounts

• Proven ability to coach, mentor and develop a team, through setting expectations, communication, coaching, and feedback

Professional Experience

Salthouse Catering Charleston, SC 09/2021 – Present Operations Assistant

• Manage front of house event details from start to finish.

• Communicate with back of house to ensure all details are correct.

• Direct, assign, and train front of the house staff.

• Assist with reviewing details of event prior to execution and site visit as needed.

• Assist with setting/tasting, pack outs, putting away all used equipment post event weekend and restock supply bins.

• Assist with inventory, transit maintenance: gas, stock speed rack, restocking and cleaning. J&P Services, LLC Ward, AR 04/2020 – 08/2021

Secretary

• Prepared reports and other documents by collecting data, conducting research, and compiling information from a variety of sources.

• Scheduled meetings, made travel arrangements, and handled other administrative duties.

• Answered and directed phone calls, documented messages, and responded to inquiries.

• Greeted visitors and directed them to the appropriate individual or department.

• Maintained office filing system, update as needed, and retrieve documents as requested.

• Prepared correspondence, memos, reports, and other documents as requested.

• Handled incoming and outgoing mail, couriers, and faxes. J&P Services of Windermere Windermere, FL 01/2016 – 04/2020 Personal Assistant

• Supported client directly as the go-to person for all needs, including daily administration, calendar management, travel schedules, project coordination, delivering presentations, and answering calls.

• Managed a high-volume travel schedule.

• Conserved client’s time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; and initiating telecommunications.

• Coordinated projects by capturing timelines and strategies and delivering progress updates.

• Prepared meeting rooms for appointments, coordinates schedules, and greet customers and clients prior to meetings.

Alpha-Omega Construction Group Ladson, SC 10/2015 – 10/2016 Administrative Assistant

• Provided administrative support to such as managing calendars, planning meetings and events, making travel arrangements, preparing expense reports, printing, and filing.

• Provided administrative support such as processing and distributing incoming mail, maintaining records and filling systems.

• Oversaw calendars and assists in the scheduling of appointments and meeting logistics.

• Processed and distributed incoming communications (e.g., mail, email, phone, fax, etc.) Shelley’s Towing Moncks Corner, SC 02/2009 – 09/2015 Dispatcher

• Ensured daily on time coordination, assignment and performance of pick-up and delivery loads.

• Engaged in effective communication with tow truck drivers.

• Managed computer dispatch systems and maintained customer relationships in dispatch.

• Ensured drivers compliance with Department of Transportation regulations.

• Completed daily reporting and recordkeeping of dispatch activities.

• Facilitated all over the road breakdowns, accidents, weather delays and route exceptions. Academic Credentials

Associate of Science: Paralegal

Pulaski Technical College

High School Diploma

North Pulaski High

References and supporting documentation upon request

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